Consent Administrator

Overview:


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The Consent Administrator will manage, maintain, and optimise Wiltshire Farm Food's Consent and Preference Management (CPM) platform.
This role is central to ensuring that customer consent and preferences are effectively captured, stored, and utilised in compliance with GDPR, PECR, and other data privacy regulations.
The Consent Administrator work across multiple teams, including Marketing, IT, Customer Relations, Risk and Data & Analytics teams to align consent handling with customer engagement strategies and regulatory requirements.
While specific experience with consent platforms is beneficial, an individuals with broad experience in business support, system administration, configuration, compliance, or customer data management will be suitable for this role.
This is a remote role, working from home and travelling to our sites across the UK, including regular requirement to attend our Trowbridge Head Office.
Who we are:

Wiltshire Farm Foods, part of the apetito group, is the UK's largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.
We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.
Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.
This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities:

Project Implementation Phase
Leading the transition to operations (handover from project team to BAU) of the Cassie platform, ensuring that it align withs business and regulatory needs.
Test the functionality of the platform to ensure it is working as intended and delivering accurate results.
Review and validate the data captured during testing to ensure compliance with data protection standards.
Post-Implementation (Business-as-Usual Operations)
Ensure the platform operates smoothly by monitoring workflows and resolving any issues promptly.
Perform regular checks to ensure customer consent and preferences are accurately captured and maintained.
Manage updates to the platform, including changes to consent categories, workflows, or system functionality.
Work with the vendor and internal teams to implement improvements that support evolving business needs.
Provide ongoing training for customer service agents and other users to ensure they understand how to use the platform, and the importance of accurate consent data and compliance with GDPR.
Act as the primary point of contact for questions or issues related to the platform's functionality and reasons for accurate consent.
Support the marketing team in managing customer preferences for communication channels and ensuring compliance with regulations.
Liaise with the Data Protection Officer (DPO) to ensure all activities meet regulatory standards.
Work closely with colleagues managing the CRM system (Dynamics NAV), the website (Adobe Commerce Cloud), and the Data Warehouse to ensure data consistency.
Create reports on consent trends, opt-ins, opt-outs, and customer preferences to support business decision-making.
Provide insights to marketing and the Data Protection Officer to help optimise campaigns and ensure data use remains compliant.
Assist in expanding the platform's capabilities to new business units, regions, or channels.
Provide expertise and recommendations on how to use the platform to address new regulatory or business requirements in conjunction with the Data Protection Officer.
About you:

Key Skills and Competencies
Experience managing transitions from project implementation to business-as-usual, ensuring smooth adoption.
Experience in configuring and managing systems, such as customer databases, CRM systems, or marketing tools.
Ability to work with third parties (including platform vendors) to troubleshoot and resolve system issue.
Familiarity with GDPR, PECR, or other data privacy regulations and how they apply to customer data is desirable.
Ability to manage data and workflows with precision, ensuring accuracy and compliance.
Strong analytical skills to identify inefficiencies in consent management and optimise workflows.
Strong ability to explain complex processes in simple terms and work with stakeholders across different departments.
Proactive in identifying and resolving issues to ensure smooth platform operation.
Ability to collaborate with Marketing, IT, Compliance, and Customer Relations to align consent processes with business needs
Ability to interpret consent-related data and generate insights to support business and marketing strategies.
Ability to liaise with vendors to ensure system functionality, manage updates, and resolve issues in line with business and regulatory requirements.
Experience coordinating software enhancements, monitoring vendor performance, and ensuring service level agreements are met.
Strong organisational skills and the ability to manage multiple priorities effectively.
Qualifications
Bachelor's degree or equivalent experience in Business Administration, IT, Data Management, or a related field.
Certifications in data, project management, CRM systems, or IT and data governance are advantageous.
Company Benefits:

• Competitive salary - accredited Living Wage employer
• 33 days holiday per year, including bank holidays (which are considered a normal working day)
• Option to purchase up to 5 additional days holiday per year
• Discretionary annual bonus scheme
• Pension scheme - employer matched contributions up to 4%
• Life assurance scheme worth at least 1x annual salary
• Free turkey or voucher at Christmas
• apetito perks scheme including salary sacrifice options and retail discounts
Our Values:

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We develop a range of products designed to enhance health and well-being for all our customers.
We are driven by a passion for service and dedicated to feeding some of the UK's most vulnerable people.
We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.
Learn more about apetito's commitment to a more sustainable future.
We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.