Implementation Analyst Insurance FTC Until 30th March 2026

Implementation Analyst (Insurance)
Up to £52,000 per annum dependent on experience
FTC Until End of March 2026
London Hybrid
Here at Saga, we are looking for a new Implementation Analyst to join Saga Insurance.
Following Sagas recent announcement to partner with Ageas in early 2026, you will be responsible for providing business analysis across the business and working with the Implementation team and wider delivery teams to define Schedule of Event and management thereof during implementation events.
Reporting to the implementation manager you will form a key part as part of implementation Go/No Go decisions.
This role requires a strategic thinker with excellent business analytical skills and the ability to work collaboratively with cross-functional teams.
This is a critical role that requires a proactive approach and the ability to adapt to changing priorities.
The Implementation Analyst will work closely with stakeholders to understand their go live runbook, amalgamate them into on coherent runbook.
We offer flexibility over where you work you choose a place where you feel most comfortable and productive, either from home or in one of our hubs.
There will be an occasional need to collaborate for workshops in person in London or the South East.
Package Description
Everyday our colleagues deliver exceptional experiences to our customers.
We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE TO ALL COLLEAGUES:

Our working week is 35 hours per week, these can be worked flexibly to suit your working style
25 days holiday + bank holidays
Option to purchase additional leave up to 5 extra days
Pension scheme matched up to 10%
Life assurance policy on joining us
Wellbeing programme
Colleague discounts including family discounts on cruises and holidays
Range of reductions and offers from leading retailers, travel groups and entertainment companies
Enhanced maternity and paternity leave
Grandparents leave
Income protection
Access to Saga Academy, our bespoke learning platform
Main Responsibilities
As our Implementation Analyst will be accountable for Creating runbooks as part of Go live Go/No Go processes.
Other responsibilities will include:

Defining of key decision points throughout a cutover event
Defining KDPs (key decision points) as part of a cutover event
Capturing, interpreting, and translating business requirements from change owners and subject matter experts and turning that into acceptance criteria for user stories.
Analysing business data to identify trends and opportunities as part of continuous improvement
Facilitating effective workshops and meetings by asking the right questions to draw out requirements and solutions
Business process engineering with efficiency and lean disciplines for approved change
Reporting and tracking progress across my assigned projects, identifying and escalating any blockers hindering progress where necessary
Evaluating multiple options before helping the project team settle on a solution, recommending ways to tackle a task where relevant
Identifying system and operational process gaps, pro-actively raising these to the relevant department and support in the creation of their change requests
Maintaining knowledge of the project and change lifecycles
Ensuring swift progress across multiple concurrent projects though organisation and time management skills, whilst being able to adapt quickly to changing priorities and workloads.
Demonstrating and maintaining a logical approach to problem solving
Supporting Project Managers and Scrum Teams within Change where additional analysis is required
Effectively manage stakeholder expectations around scope and delivery
Liaising with other departments, representing the Change Management Team
Ensuring actions, risks, issues, and decisions are logged against appropriate change items in accordance with the best practice requirements of Change Management
The Ideal Candidate
You will have proven experience in creating and managing a schedule of events/runbook in a large-scale migration project/programme.
While experience within the Insurance industry isn't essential, it would be of advantage.
You will also be able to demonstrate the following skills and experiences;
Ability to work in a fast-paced environment with changing priorities
Proven experience of good communication at various levels
Shown curiosity and being naturally inquisitive and happy to provide challenge where necessary
Good working knowledge of Business Analyst Practices or have transferrable skills that could be used.
Usage of Microsoft applications Word, Excel, PowerPoint (Visio and Draw.io of advantage)
Relevant Project or Business Analyst qualifications
Proven experience in gathering and documenting requirements
Proven experience of process modelling
About The Company
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK.
Were one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service.
Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.
We aim to be the most-trusted brand for older people in the UK.
Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other.
Our values underpin our approach and help guide us to deliver our purpose.
Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else.
We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment.
Thanks to our people, Saga has been ranked 6th in the UKs Best Employers 2025 by the Financial Times and Statista.
This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture weve built together.
This award belongs to all our colleagues who collectively make Saga a fantastic place to work.
We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place.
Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.
Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga.
For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team.
Please do not forward CVs to our recruiters, employees or any other company location.
Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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