Service Desk Manager

Success Recruit are currently working with a dynamic construction company based in Central Essex, who are looking to recruit a Service Desk Manager that will oversee the efficient management of the service team ensuring policies, processes and reporting is in line with business performance, management, and expectations.

The successful Service Desk Manager will have excellent communication and organisational skills, demonstrating the ability to work within a busy open plan team environment alongside senior management.
The ability to multitask confidently and have proven experience leading a team of people with focus on exceeding expectations for customers is highly desirable.

The successful Service Desk Manager will be expected to:
\u2022 Have strong business acumen and demonstrate this daily within the business\u2022 Strong IT / system awareness and confident creating analytical reports\u2022 Review processes / procedures and can add value to save time and focus on achieving results related to time and profits

The successful Service Desk Manager will be rewarded with:
\u2022 The opportunity to join a well-established business\u2022 Future long-term progression and personal development\u2022 Professional and caring working environment\u2022 Free parking - car essential due to client location\u2022 Office based position with 1 day working from home after probation

The purpose of the Service Desk Manager will be to support senior management and the service team of 7 direct reports.
It is a varied position where good communication skills are essential to build trust throughout the service chain as well as lead a team effectively.

Duties to include but not limited to:
\u2022 Ensure sites are managed professionally by the team and customer service is exceeding expectations long term\u2022 Review & prepare weekly & monthly performance reports reflecting targets, margins etc\u2022 Work closely with the Field Operations Manager\u2022 Manage queries & complaints related to client sites\u2022 Prepare short and long term business forecasting\u2022 Review and improve processes and procedures where it will add value to the business\u2022 Ensure ERP / CRM is constantly updated with progress of works and any other updates\u2022 Perform one to ones with the team to ensure a supportive and collaborative work place\u2022 Training & development of the team

This is an excellent opportunity for someone who enjoys reviewing data through systems and process efficiency and can be disciplined making decisions within the position to support growth.
This position will suit someone who also enjoys identifying problems and working closely with management to suggest improvements.

Hours:
Monday - Friday 8AM - 4.30PMSalary:
\u00A350,000 - \u00A360,000 DOE

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Dear Job seeker! We value your application however we are unable to respond to everyone directly due to high volumes we receive.
Please be assured though that we will review your CV and should we believe you meet the experience needed for this vacancy one of the team at Success Recruit will be in touch very shortly!

In the meantime, we wish you all the best in your new job search and finding a position you will be happy within long term.