IT Service Desk Analyst Full time, PermanentLocation - Ipswich
Closing date: 2 May 2025
Who we are:
We're not just talking about making a difference, we're making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.
You'll be joining our teams of practical doers, future thinkers and business champions. We're enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
About the role:
As the face of Group IT department, you'll provide excellent customer service to all consumers of the IT services provided to support to the various business units across the Drax Group.
You will be responsible for always delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, ensuring the customer and relevant systems are updated throughout. The support you provide will be through a combination of walk-up and deskside support as well as remote support to customers in other Drax locations globally.
Who we're looking for:
You'll be a driven and enthusiastic individual with great customer service skills good attention to detail and able to prioritise and manage your own workload in line with business expectations.
You'll be required to have the following experience and knowledge:
- Experience of working in a 1st line IT support role
- Windows operating systems
- Active Directory / Group Policy / SCCM / Intune / Autopilot
- Microsoft Office/ Microsoft Exchange/ Office 365/ Microsoft Cloud Services
- Mobile Device Management, including Windows and Apple devices
- Meeting room audio/visual equipment
- Installation, configuration, troubleshooting and maintenance of desktop hardware and software
Rewards and benefits:
As you help us to shape the future, we've shaped our rewards and benefits to help you thrive and support
your lifestyle. If successful in this role you'll get:
• A discretionary bonus depending on company performance
• Private Healthcare with Vitality
• SAYE (Sharesave): discretionary scheme from time to time
• Personal accident cover
• Group personal pension plan where we'll pay up to 10%
•
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