Enterprise Account Manager

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Qcommerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business, fostering their professional growth while being part of something larger than themselves.

Department Focus
Meet the Growth team at Deliverect-a squad of highly motivated and seasoned professionals laser-focused on propelling our customers to new heights. We understand the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need. Think of us as your growth partners, dedicated to ensuring that every business maximizes the potential of our platform's features and functionalities.

Understanding that each of our customers has distinct needs, goals, and ambitions, we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond transactional relationships; we aim to build long-term partnerships. We collaborate with our customers to uncover growth opportunities and co-create innovative strategies that set the stage for their success.

At Deliverect, we don't just talk about growth-we embody it. Our Growth team is the dynamic force behind businesses flourishing in today's ever-evolving landscape, proving that success is not just a destination but a journey we navigate together.

Your Impact
Deliverect is experiencing remarkable regional growth, and we are seeking a strategic and relationship-focused Enterprise Account Manager to cultivate long-term partnerships with our most valued customers. Leveraging your analytical and interpersonal skills, you'll oversee a portfolio of enterprise clients in the Quick Service Restaurants and Ecommerce sectors, nurturing deeper connections and uncovering new revenue opportunities within existing accounts. As a trusted advisor, you'll play a pivotal role in shaping Deliverect's success and guiding our enterprise customers across North America. Your industry insights will be crucial in forging enduring relationships and influencing product development trajectories.

A Typical Day

Dive deep into operational challenges faced by enterprise clients, employ analytical skills to identify bottlenecks and inefficiencies, and craft tailored solutions to enhance workflow efficiency and seamlessly integrate Deliverect's suite of solutions.

Ensure smooth onboarding of new clients, meticulously managing the process to guarantee a seamless transition and delivering compelling value propositions aligned with client needs and objectives.

Cultivate lasting relationships through transparent communication and proactive engagement, fostering trust and surpassing expectations to ensure client satisfaction and loyalty.

Collaborate with internal teams-including Account Management, Product, Customer Success, Marketing, and Technical Support-to address client needs holistically, share insights, and develop strategies aligned with client objectives.

Identify opportunities for upselling and driving adoption of innovative products to fuel revenue growth, utilizing data-driven insights to recognize unmet needs and propose tailored solutions.

Advocate for Deliverect's products internally, serving as the voice of the customer and participating in cross-functional discussions to ensure continuous improvement and product alignment with market needs.

Develop a thorough understanding of MultiBrand and Virtual Brand operations, leveraging industry expertise to tailor solutions that optimize operational efficiency and maximize value.

Empower clients through comprehensive product training, developing engaging training materials, and delivering hands-on sessions to maximize product value.

Your Expertise

At least 3 years of experience in Enterprise Account Management or similar roles, with a proven track record of managing complex client relationships and driving growth.

Deep understanding of the hospitality industry, including operations, trends, and challenges faced by restaurant chains and multi-brand operators, enabling tailored solutions.

Proficiency with industry-standard tools such as HubSpot, Salesforce, Zendesk, and Planhat for managing client accounts and deriving insights.

KPIdriven mindset with experience in analytics and performance metrics to set targets, develop strategies, and ensure continuous improvement.

Exceptional communication skills, both verbal and written, with a customer-centric approach to foster trust and collaboration.

Strong interpersonal skills, resilience, adaptability, and a proactive attitude in navigating challenges and driving success.

Ability to manage multiple priorities effectively in a fast-paced, dynamic environment, maintaining high-quality work under pressure.

Energetic, hands-on approach with enthusiasm for Deliverect products, fostering innovation and growth through engaging client interactions.

Additional Information

This is a full-time hybrid role requiring 4 days in our Madrid office and 1 day remote. Candidates must demonstrate excellent English language skills, both written and verbal.

We seek candidates who thrive in a fast-paced, competitive environment, demonstrating high motivation, independence, teamwork, and commitment to organizational goals.

Join Deliverect: Where You Shape Tomorrow's Success
We are looking for dynamic individuals who thrive in a fast-paced SaaS environment, driven by ambition, curiosity, and determination. Join us to turn challenges into opportunities for innovation.

What We Offer

Unicorn Status: Be part of a fast-growing SaaS unicorn leading the order management industry.

Learning Opportunities: Invest in your growth with dedicated learning budgets and pathways.

Inclusive Policies: Benefit from policies supporting your success, including enhanced leave and flexible work arrangements.

Diverse Team: Join an international, diverse team that values transparency and inclusion.

Life at Deliverect
Experience a culture of performance, innovation, and impactful work. Enjoy flexibility, weekly product releases, and opportunities to solve significant industry challenges.

Equal Opportunities
We are committed to diversity and inclusion, encouraging applications from underrepresented groups. Everyone is treated with respect and given equal opportunities to succeed.

Legal and Support Information
Applicants must have the legal right to work in the role's country. We do not currently support relocation or travel assistance. For accommodations or support during the recruitment process, contact us.

Required Experience
Manager

Key Skills
SAAS, Customer Service, Cloud, Healthcare, Account Management, CRM, Salesforce, Infrastructure, Client Relationships, New Customers, Territory, Trade shows, Sales Goals, Sales Process, Analytics

Additional Details

Employment Type: Full-Time

Experience: 3+ years

Vacancy: 1
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