L1 Technical Support Specialist - German speaker

isolutions AG
ES - barcelona
April 27, 2025

Are you a Service Desk Specialist with a passion for client support?
Are you excited about new Microsoft technologies?
Do you take responsibility for an excellent customer experience?
Then you are our new crew member!

At isolutions we are passionate about digital transformation and creating digital working environments that promote creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to help companies in the digital transformation, but it is also to offer our employees a modern workplace and great company culture.

We are looking for a positive and motivated person to give technical support to our customers. With us you will experience an environment where you can exchange ideas openly and directly, we support and positively challenge one another to grow together. Let yourself be infected by the isolutions experience and become part of the symbiosis of curiosity, credibility and honesty.

How your day will look like ️

Provide 1st and work with 2nd level support to small and medium-sized enterprise customers primarily through ServiceNow and remote maintenance; phone and e-mail communication are used only occasionally.
Collaboration with third party providers
Analyse, solve and document user problems
Create documentation and checklists, and maintain the Knowledge Database
Administer access rights
Perform administrative tasks and keep internal processes updated

Your profile ️

Support experience and ideally knowledge of the Microsoft environment
Experience with Office 365, Exchange Online, SharePoint Online, and Intune
Proficiency with Windows Server and Microsoft 365
A curious mindset and a passion for technology
The ability to work independently, customer-oriented thinking, and high-quality standards
Native or fluent level of German (at least B2/C1), good level of English

If your experience looks a little different from what we've identified and you think you can add value to our crew, we'd love to learn more about you.

What we offer

Permanent contract with competitive salary package, plus interesting fringe benefits
Being based in Barcelona or nearby, you'll have the flexibility to work from home according to your needs
Work and evolve with the latest technologies from the Microsoft ecosystem
Structured career development plan based on your professional goals
Yearly training budget, Microsoft Certifications and bi-weekly 'Tech Lunches'
Choose your hardware
Free language classes
One additional week of vacation for Corporate Social Responsibility
Annual team event in Switzerland
A dynamic environment and a unique team spirit!

How to find out if this is the next step of your career:

Apply
Discovery call with HR
Interview - video call with Team Lead and Team Member
Final assessment

Our commitment: to give you feedback on each step, both in positive and negative cases

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Read the full job description and apply online on the recuiter's web-site

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