Customer Support

JOE and THE JUICE
DK - København
May 13, 2025

Direct message the job poster from JOE & THE JUICE

Operations and Customer Service Leader | Passion for developing people | Driving Continuous Improvement | Career Club DK Advisory Board Member

Customer Support

The position as Customer Support is an additional role to the team of Customer Care. The role will be based in our Copenhagen headquarters and will be part of our Global Operations department, which includes the Customer Care team. The overall responsibility will be to support our Customer Support team in ensuring excellent guest experiences by assisting with customer inquiries, feedback management, and operational support. The objective is to enhance the overall experience for our guests and contribute to the smooth day-to-day operations of our support functions.

The position is a part-time role, ideal for someone looking to gain hands-on experience in customer service and brand communication within a fast-growing international company.

Key Responsibilities

Assist in handling customer inquiries, ensuring prompt and professional responses.
Support the Customer Support team in resolving guest feedback and complaints in line with our brand values.
Collaborate with cross-functional teams to provide insights and improvements based on customer feedback.
Help maintain and improve internal support documentation and FAQs.
Assist in tracking customer service performance metrics and reporting insights to the team.
Contribute to special projects and initiatives aimed at enhancing customer experience.

Key Qualifications

Strong communication skills and a positive attitude.
Passion for customer service and problem-solving.
Prior experience in customer service is beneficial but not required.
Fluency in English (Danish is a plus but not required).
Ability to work independently while being a great team player.
Proficiency in Microsoft Office and familiarity with customer support tools is a plus.

The Benefits

We offer a benefits package that includes a paid pension plan, health insurance, parental leave, and additional vacation. Additionally, we provide some Joe-ified benefits:

Our global headquarters is located in the heart of Copenhagen with great accessibility and accommodates 150+ employees.
Office facilities include a fully staffed JOE & THE JUICE bar, serving breakfast, daily lunch, juice, and barista coffee.
The office features an ambient atmosphere with carefully curated music.
We have a flat hierarchy where all opinions are valued, allowing room for input and improvement ideas.
Our monthly social calendar includes activities like running club, wine tasting, creative evenings, and Friday bars.
Coming soon: Fitness facilities equipped with everything you need to stay healthy and fit, with accessible showers, towels, and a steam room.

The Process

We are looking for a candidate to start as soon as possible.

Applications and CVs should be submitted through Easy Apply. Interviews will be conducted ongoingly.

If you have questions, contact Salme Tran at Please note that personal requests or messages may not receive responses.

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Read the full job description and apply online on the recuiter's web-site

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