Director of Remote Technical Services

Acsenda School of Management (ASM) is a private higher education institution offering degree programs in business, hospitality and management in British Columbia, Canada.

With international students from over 50 different countries.
ASM is committed to teaching excellence and quality programs that prepare students to work in selected sectors of the global labour market and providing an international perspective on learning and individualized attention to supporting student success.

Reporting to the SVP Teaching, Learning & Scholarship, the primary purpose of this role is to provide leadership in planning, coordination, delivery, evaluation and overall operations of all Library Services and the Learning Commons.
It provides strategic leadership to Acsenda School of Management (ASM) by designing and delivering a supportive learning environment that caters to various student needs and promotes academic success.

As a key member of the Centre for Teaching Learning & Scholarship, this position provides input to related information technology issues and ensures that Library and Learning Commons initiatives and projects are consistent with ASM's strategic goals.

Provides leadership and expertise for planning, development, coordination and evaluation of all Library Services, including technologies, collections, resources, Institutional Digital Repositories, Archives, Media Works, Records Management, and Copyright
Provides leadership and expertise for the development, delivery and evaluation of all virtual and physical Learning Commons Services to support learners:
including Academic advising, Peer Tutoring, English Language Development Centre and Maths support
Enables Library and Learning Commons Services to enrich and support faculty and staff to be actively engaged in teaching, learning and scholarship
Develops and administers Library Services' and Learning Commons operational plans
Participates in ASM leadership, strategic planning, and policy creation with the SVPs and Program Directors.
Oversees the human resources planning for Library Services and Learning Commons, strategically ensuring that the staff complement will meet the future goals and objectives of the library and ASM.
Oversees the hiring, training, scheduling and evaluation of assigned staff to ensures that optimal access to the Library's and Learning Commons resources and services are provided
Leads, inspires, and manages ASM Library and Learning Commons employees in a wide range of settings, including focusing and prioritizing work; actively cultivates an environment of collegiality, inclusion, respect, and teamwork
Promotes and maintains a strong focus on customer service and learner success
Promotes library and learning commons services to students, faculty and Staff, and ensures an accurate and accessible website and online resources.
Oversees the coordination of learning and library resources required for academic programs
Supports cooperative and reciprocal ventures with related institutions as appropriate.
Ensures ASM's representation on related library associations, organizations and networks.

This role will require the incumbent to perform the duties remotely and on site as directed by Management.
Regardless of work location key targets, tasks, goals and projects must be delivered in accordance with position description and area or entity OGSM (Objective, Goals, Strategies and Measures).

Qualifications, Experience & Technical Skills

Minimum of five years of successful progressive library and Learning Commons or similar administrative experience, preferably in an academic or research library, or post-secondary teaching and learning setting.

Technical Skills:


Proven strategic and innovative leadership in a post-secondary academic environment
Demonstrated management and leadership responsibility and ability to foster innovation, implement and assess library and Learning Commons initiatives, and lead organizational change in a positive and inclusive manner
Extensive knowledge and experience with library instructional, liaison, and borrower/learning service operations
Experience with initiatives to integrate information literacy into university/college curriculum
Experience managing and coaching staff, with the ability to guide leaders through strategic, human resources, and operational issues
An established record of professional achievement including a demonstrated ability to engage in scholarship and/or service to the profession and the community
Experienced and skilled speaker and presenter with the ability to serve as a representative and advocate of Library Services
Dental care
Disability insurance
On-site gym