Director, Quality Operations Remote

Summit Search Group
CA - Quebec - drummondville
May 4, 2025

DIRECTOR OF OPERATIONS
In collaboration with the General Manager and the President, you will be responsible for planning, coordinating, supervising, and ensuring the smooth operation of the company's activities. You will also be expected to develop and implement improvements aimed at increasing the organization's market share and overall performance.

You will oversee the Parts, Technical Support, and Logistics departments by engaging employees and highlighting their knowledge and expertise:
Performance evaluation
Training management
Labor relations management
You will play a key role as the primary point of contact between our organization and our Chinese partner, where you will be expected to resolve sometimes complex situations at any time of day.
You will contribute to the organization's growth and operational strategy in collaboration with the executive team.
You will establish and maintain industry best practices to help achieve the company's objectives (Continuous improvement of operations and processes).
You will help ensure full customer satisfaction by working closely with the Business Development department.
University degree in administration, engineering, or any other relevant experience;
Knowledge of the distribution and forklift industry;
Bilingualism (French and English), both spoken and written, is required in order to manage a team located in multiple provinces;
Excellent skills in leadership, interpersonal relations, decision-making, staff management, and technical knowledge;
Strong proficiency with computer tools and the Microsoft Office suite, as well as the ability to use an ERP system.

~ A stable daytime schedule, Monday to Friday, based on 40 hours per week;
~ A retirement plan with employer contributions to help you plan for the future;
~ 12 paid holidays (including 6 during the holiday season) so you can enjoy a well-deserved break;
~ An annual budget for corporate clothing;
~ Social activities organized by the employer, just for the fun of it;
~ DIRECTEUR(TRICE) DES OPÉRATIONS
Vous devrez aussi développer et implanter des améliorations dans le but d'accroître les parts de marché de l'organisation ainsi que sa performance globale.

Vous encadrerez le département des pièces, du support technique et de la logistique en mobilisant les employés et en mettant en valeur leurs connaissances et leurs expertises ;
Évaluation de la performance
Gestion de la formation
Gestion des relations de travail
Vous jouerez un rôle essentiel en tant que point de contact privilégié entre notre organisation et notre partenaire chinois, où vous serez appelé à solutionner des situations parfois complexes et ce, à tout moment de la journée ;
Vous participerez à la croissance de l'organisation et à la stratégie opérationnelle en collaboration avec l'équipe de direction ;
Vous aurez à bâtir et maintenir les bonnes pratiques de l'industrie afin d'atteindre les objectifs de l'entreprise (Amélioration continue des opérations et processus) ;
Vous contribuerez à la pleine satisfaction de notre clientèle en collaborant avec le département du développement des affaires ;
Diplôme universitaire dans le domaine administratif ou ingénierie ou toute autre expérience significative ;
Un minimum de cinq années d'expérience dans un poste similaire de direction ;
Connaitre le milieu de la distribution et du chariot élévateur ;
Excellentes aptitudes en leadership, relations interpersonnelles, prise de décision, gestion de personnel et connaissances techniques ;
Excellente maitrise des outils informatiques et de la suite office, ainsi qu'habileté à utiliser un ERP

Un horaire stable de jour, du lundi au vendredi, basé sur 40 heures/semaine ;
~ Régime de retraite avec contribution de l'employeur pour soutenir tes projets de retraite ;
~ We encourage applications from all candidates regardless of ethnicity, race, religious beliefs, disability, age, gender identity, or sexual orientation.

Read the full job description and apply online on the recuiter's web-site

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