Customer Service / Tech Support Rep Auto Bilingual: Fr/Eng

Job Title:
Customer Service / Tech Support Rep (Auto) Bilingual:
Fr/Eng The Customer Service/Tech Support Rep (Automotive) primarily works from home (remote) and interfaces with customers via inbound/outbound calls and/or via the web.
This position requires a "Class A 310 Red Seal" license and bilingual fluency in French and English.
The role provides technical support and resolution of routine automotive-related problems and questions regarding client products and/or services.
(Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOU Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a remote Customer Service / Tech Support Rep (Auto) Bilingual:
Fr/Eng position at Concentrix is just the right place for you!As a remote Customer Service / Tech Support Rep (Auto) Bilingual:
Fr/Eng , you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation.
And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great "work from home" opportunity to reimagine an all-new career journey and develop "friends for life" at the same time.
We'll give you all the training, technologies, and continuing support you'll need to succeed.
Plus, at Concentrix, there's real career (and personal) growth potential.
In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Rep (Auto) Bilingual:
Fr/Eng working from home , you'll:
Receive calls from dealership automobile mechanics, dealer representatives, Service Managers, and Technicians in specialized product areas (i.e.
Transmission, Engine, Steering, etc.) Diagnose problem using systematic listening and probing approach to determine root cause and provide information, data and direction through research, manuals, database or contacts Handle contacts from Automotive dealerships across Canada & the US.
Track information and update cases Perform follow ups on existing cases and close cases, as requiredDeliver expert customer experiences with a smile.YOUR QUALIFICATIONSYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.
Other qualifications for our remote Customer Service / Tech Support Rep (Auto) Bilingual:
Fr/Eng role include:
Class A Automotive License (310s - Red Seal)Valid Driver's License5 year automotive experience with repairs/diagnosticsStrong aptitude for technical/mechanical repairsEffective diagnostic aptitude, with strong time management skillsStrong communication and computer software skillsFluent in English and FrenchWHAT'S IN IT FOR YOUOne of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.
And we'll invest in YOU to aid in your career path and in your personal development.
In this role, you'll also be provided with:
Great starting wage $28.63/hr.
for training, $29.90/hr.
after training, and quarterly Bonuses Paid Training (on site and/or local travel may be required) Work-from-home convenience (following on-site training) Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)Access to the latest technology, tools and equipment to support your learning and vehicle repairsHealth and wellness programs with trained partners to help promote a healthy youAbility to learn from the manufacturer through hands-on and web based technical training.Group discounts and perks ranging from electronics to travelREIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you.
Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."Location:
CAN OshawaLanguage Requirements:
Time Type:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws.
We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.