Nights and Afternoon Dispatch/Customer Service-2

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About Ryder

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.

Summary

The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This individual keeps records, monitors daily logs for discrepancies, performs investigative functions and emergency planning and solves daily delivery, inventory, equipment, employee and customer issues.

Type: Full-time, Perm

Salary : $45,000 - $52,000 annually.

Location: Woodstock, ON

Shift : M to F, 11:00pm to 7:30am

Why Ryder:

• Ryder has been recognized by Forbes as one of Canada's Best Employers in 2025
• Weekly pay.
• Excellent benefits package after 30 days.
• 10 days of Paid Time Off upon hire.
• Boot Voucher
• Retirement Pension Plans.
• RRSP, DPSP
• Employee Stock Purchase Plan.
• Ryder Employee Perks and discounts
• A safe, friendly and respectful working environment.
• Room for growth.
• Lots of learning opportunities

Essential Functions

• Provide customer service support to driver and client representatives in a transportation environment.
• Investigate and solve daily delivery, inventory, equipment, employees and customers issues to ensure safe and efficient completion of work
• Sequence and plan daily routing and all related activities.
• Schedule repairs and preventive maintenance service on equipment on a regular basis and as needed.
• Prepare manifests and delivery trip log for the warehouse and provide instructions of any changes to routes for loading the vans accordingly.
• Ensure that emergency orders are delivered within expected timeframes.
• Review Web TM to ensure stops are completed efficiently.
• Complete and process all required logs, database and driver paperwork and segregate discrepancies from completed trips as required;.
• Assist Logistics Supervisor or Logistics Manager in areas of quality control for driver administration, compiling location reports and dispatching such as weekly payroll, timecards, log book, billing information, accident and incident report and other reports, as needed.
• Determine daily workloads and allocate drivers accordingly, utilizing the appropriate systems.
• Identify opportunities to improve operations and make suggestions.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills
• Bilingual (For Quebec locations only)
• Ability to build strong customer relationships
• Strong planning and organizational skills
• Demonstrates problem solving skills
• Demonstrates analytical skills
• Possesses a high degree of initiative
• Detailed oriented with excellent follow-up practices
• Performs work independently with minimal supervision
• Ability to work independently and as a member of a team

Qualifications

• College degree/Technical Certification required in logistics, supply chain or transportation or equivalent experience
• One (1) year or more in a similar position required

Travel: None

DOT Regulated: No

Should you have any questions about this job, application process etc., please feel free to contact our recruiter according to the information below:

Recruiter: Kathy Zhang:

Phone:+1 *** ( this phone number can only receive text message or voicemail, we will respond to your questions asap)

Email:nan***_

Business Hours: M to F, 8:00am to 5:00pm EST

Job Category: Customer Service

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

$45,000

Maximum Pay Range:

$52,000

Ryder is an Equal Opportunity Employer:

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at ***.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through ***/en-ca/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at *** or ***.

Current Employees:

If you are a current employee at Ryder, please click here (***/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (***/job-applicant-privacy-policy) .

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