Manager, Training and Quality Management Remote

Family Service Toronto (FST) helps people face a wide variety of life challenges.
For over 100 years, we have worked with individuals, families and communities destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience, stability, and equity.

End Child and Family Poverty in Canada, which are broad coalitions of community organizations committed to community engagement, public education, research and policy change to eradicate poverty in Canada.

FST's Social Action (SA) department focuses on driving system-level change for more just and supportive communities at the local, provincial and national levels.
Our community building, research, public education and advocacy work is focused on influencing the systems and institutions that shape the lives of all community members and we're looking for a Manager, Social Action to advance innovation and provide strategic guidance in these areas.

Reporting to the Senior Director, Strategy and Innovation/National Director, Campaign 2000, the Manager, Social Action will play a key role in shaping and delivering on the department's goals.
A self-starter with a bias towards innovation and action, the Manager, Social Action will help to solve public policy challenges with respect to social and economic issues that affect individuals, families and communities locally, provincially and nationally.
The Manager, Social Action will have a community development ethos and experience inspiring a range of diverse stakeholders to work collaboratively on shared goals.
The Manager, Social Action will identify and foster strategic relationships, track trends in policy, provide strategic advice to the senior leadership and coach a small dynamic team of professionals while helping to advancing a culture of social action and advocacy throughout the organization and community social services sector in Toronto and nationally.
This is a new position within the organization, and responsibilities may evolve based on organizational needs, performance assessments, and role development.

Planning
Proactively identify issues and risks that affect diverse people living in poverty in Canada.
Work collaboratively to find community development and policy solutions to address them.
Oversee applications and reports to funders, ensuring high quality documents that meet funder requirements and timelines.
Participate in planning for operational business improvements and new organizational projects, identifying and responding to opportunities as they arise.

Public Policy Research and Communications
Facilitates engagement, consultation and collaboration with a diverse range of people including but not limited to community partners, government representatives, academics, and key stakeholders to ensure policy and program approaches are accountable, and rooted in the needs, experience and expertise of those most impacted.
Utilize policy research tools and analytical techniques (e.evidence-based policy development processes, and program evaluation) to develop and assess options, interpret research findings, provide strategic advice, and develop recommendations.

Liaise with the government, regulatory agencies, and international organizations, building and maintaining relationships with local communities, municipal, provincial and federal departments, NGOs, academics, media and other relevant organizations to identify common goals.

Work closely with Development Services (DS), Violence Against Women (VAW) Services, and Mental Health Services to help them further the overall goals of FST to drive system-level change within their respective programs for more just and supportive communities.
Undertake series of presentations within all FST programs about how counsellors, clinicians, and all staff within DS, VAW and Mental Health Services can think about and utilize social action approaches in their day-to-day work.

Keep up to date with pertinent legislation, trends and developments in government policy and determine relevancy.
Support high-complexity, high-profile programs or projects that cross program areas or are critical to poverty eradication.
Conduct, coordinate, and manage policy research, policy development and other activities related to FST social action priority areas, including poverty, immigration and settlement, income security and employment, health, and housing.
Manage and meet competing deadlines and produce high-quality policy products including correspondence, submissions, position papers, and briefings at short notice.
Oversee the day-to-day operation of the work of Campaign 2000 office.

Equity, Diversity, and Inclusion
Articulate commitment to diversity, challenge the status quo, hold others accountable, and makes diversity, equity, and inclusion a priority.
Act as a change agent for integration of Equity, Diversity, and Inclusion (EDI), anti-oppression and social justice principles within FST policies, practices, culture, programs, and activities, and within the sector, and community.
You have a post graduate degree in Social Work, Political Science or a related field or equivalent combination of education and 5 years experience in a similar role.
Demonstrated experience navigating and managing complex internal and external stakeholder relationships.
Strong understanding of the policy landscape, policy development, protocol and trends in government and the sector; established networks inrelevant institutions, industry, NGOs, and/or communities as they relate to poverty eradication.
Ability to think and analyze a situation and act strategically to determine the best course of action, keen interest in public policy, politics, human rights and civic engagement.
Detail-oriented, self-initiating, well-organized, and capable of managing multiple projects simultaneously and independently in a fast-paced environment.
Excellent understanding of the impact of socio/economic issues, including child and family poverty, immigration and settlement, income security and employment, health and housing and experience developing strategies to address these issues.
Ability to work in intersecting frameworks relevant to the project:
strengths-based, feminist, anti-colonial, anti-racist, anti-oppression, etc.
Well-developed knowledge of provincial and municipal government social and economic policy, jurisdiction and government relations.
Experience working with diverse groups, marginalized people and using community building models.
Ability to produce high quality written reports and presentations.
First Nations, Inuit, Métis, Black and People of Colour, people with disabilities, people of diverse gender expression, members of 2SLGBTQI+ communities and people with lived experience of poverty are encouraged to apply.

In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST's Equity and Inclusion policy, accommodation will be provided in all parts of the hiring process.