AppOps, Senior Specialist

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AppOps, Senior Specialist

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life.
Whether we're leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Reporting to the Leader, AppOps, the Senior Specialist will be a hands-on technical SME with advanced expertise in Site Reliability engineering, SaaS, and supporting Customer Identity and Access Management and API solutions.

This role requires strong understanding of CIAM platforms and CIAM best practices, API design principles, error handling and understanding of hybrid deployment models including on-prem, cloud and hybrid cloud environments.

In this role, you will drive the technical implementation, operationalization and performance of our Product Enablement services including Customer Identity and Access Management (CIAM) platforms and Interac's core Foundational services.

You will focus on building automations through all environments, driving proactive observability, detection, and self-healing capabilities.
You will respond to, and action escalated critical alerts and mitigate against any service and client impact.

You will build, maintain and enhance technical documentation to support the Product Enablement squad's and drive the technical enablement to meet and exceed customer journey success metrics for all in scope services.

You'll be responsible for:

• Integrating CIAM solutions with Enterprise systems such as CRM platforms, marketing automation tools, and custom applications.
• Driving, implementing and prioritizing application stability and service automation / optimization initiatives ensuring adherence and compliance with Service Level Agreements (SLAs).
• Analyzing application testing and production trends, proactively identify and act on emerging issues with Agile squads, driving detailed root cause analysis, and dive into the code to implement/drive tuning and enhancements.
• Configuring and managing user authentication, registration, and profile management in CIAM platforms like Transmit, Okta, Auth0, Ping Identity, ForgeRock or similar.
• Managing user data securely, including personally identifiable information (PII) and mitigating risks related to CIAM solutions.
• Configuring and managing APIM solutions in hybrid architectures, ensuring seamless integration and data flow between on-premises and cloud components.
• Configuring and managing API policies for authentication, authorization, rate limiting and traffic management.
• Developing and implementing automation solutions, reducing intervention and streamlining the process for infrastructure and application management.
• Create and maintain detailed technical and AppOps documentation for our Product Enablement and Foundational services.
• Consolidate and automate dashboards, events and reports on Customer Journey success metrics/KPIs.
• Provide technical leadership, guidance, and maintain application security, technology currency and vulnerabilities remediation with a keen eye on continuous process improvement and service resiliency.
• Responding to and quickly resolving escalated issues, 24/7 rotating on call production support and proactively mitigating risk and impact to production systems.

You bring:

• A bachelor's degree in Computer Science, Information Technology, or a related field.
• A strong understanding of identity protocols such as OAuth 2.0, OpenID Connect, and SAML and how these protocols are used in authentication and authorization workflows.
• 4+ years of experience with CIAM platforms like Transmit, Okta, Auth0, Ping Identity, ForgeRock / relevant experience in IDAM domains.
• 3+ years of experience with API gateway platforms such as Kong, Axway, AWS API Gateway.
• A strong understanding CIAM best practices including workflows, password policies, multi-factor authentication and account recovery mechanisms.
• Expertise in configuring and supporting user authentication, registration, profile management features.
• Knowledge/skills in architecting Access Management / SSO / Federation systems leveraged by multi clients and large-scale users.
• Hands on experience with tools such as Azure Monitor, Splunk, Dynatrace, Grafana, ServiceNow.
• Excellent written and verbal communication skills and are able to seamlessly communicate with business and technical stakeholders.
• A strong team player and are able to actively engage with others in a fast paced Agile environment.
• Eligibility to work for Interac Corp.
  in Canada in a full-time capacity.

Nice to have:

• Site Reliability Engineering Certification
• AWS Certified DevOps Professional, AWS Certified Solutions Architect Associate
• ITIL Certification

How we work
We know that exceptional people have great ideas and are passionate about their work.
Our culture encourages excellence and actively rewards contributions with:

• Connection:
  You're surrounded by talented people every day who are driven by their passion of a common goal.
• Core Values:
  They define us.
  Living them helps us be the best at what we do.
• Compensation & Benefits:
  Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
• Education:
  To ensure you are the best at what you do we invest in you.