Senior Manager, Fraud Product Management

Work Location:

Toronto, Ontario, Canada

Hours:

37. 5

Line of Business:

Product Management

Pay Details:

$108,800 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview:

The Protect Product Office team, part of Enterprise Protect, is responsible for the vision and development of Protect Products ensuring they are running efficiently and operating seamlessly to protect the bank, customers and employees from Fraud.

The Senior Manager, Product Management is a strategic function supporting a defined pillar under Protect Product. The function is responsible for documenting and socializing the strategic direction of the Product by establishing Go-to-market strategies, annual planning, product roadmaps, storyboards and contributions to the Protect Product and Service Catalogue.

Job Details

CUSTOMER

• Facilitate creation of the Protect Product Level strategy and Target Operating Model for respective area (Cyber, Fraud, Insider, KYC…)

• Engage key stakeholders from business and technology to provide subject matter expertise

• Utilize existing materials and knowledge from portfolio engagements to draft templates and content

• Lead socialization process with SLT

• Lead annual refresh of strategy and TOM materials

• Create comprehensive product go-to-market strategies supported by detailed roadmaps and storyboards

• Support the development of multi-year Protect Portfolio Level Product Roadmap (TOM) in collaboration with Product Group/Domain leads

• Influencing outcomes in Annual Planning cycles to align with Product Strategy/TOM work

• Prepare Board, SET and Regulatory Strategy presentations and updates in conjunction with the Protect Service Leaders

• Own and contribute to Product and Service catalogue ensuring regular updates to structure and contacts following organization changes

• Portfolio Oversight: monitor and communicate the health of the portfolio to the Protect Leadership team

• Partner with PDG and Finance on financial and project health for respective pillar

• Partner with Assessment team to understand maturity and go to green plans and progress

• Contribute to the creation of position papers on emerging threats and mitigation strategies

• Champion key priorities through intake process.

• Understand pipeline including scope and expected outcomes of each intake impacting respective pillar

• Participate as Intake SME in key forums and interactions not limited to but including Fraud Product Monthly Alignment sessions, Quarterly Business Reviews, PI Planning sessions. Participation in Partner Integration interactions for pipeline reviews, and prioritization discussions.

SHAREHOLDER

• Adhere to enterprise frameworks or methodologies that relate to activities for own business area / journey

• Ensure on-going strategic alignment with senior management, providing feedback as appropriate

• Understand the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate

• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee / Team

• Role may expand to a people manager function leading a small team of analysts.

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

• Participate in personal performance management and development activities, including cross training within own team

• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.

• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.

• Contribute to a fair, positive and equitable environment that supports a diverse workforce

• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree and / or technical certificate

• Five (5) or more years relevant experience

• Intermediate to Advanced knowledge of Product Management

• Intermediate to Advanced knowledge of business supported applications, Product development

• Intermediate to Advanced knowledge of Confluence and Jira

• Intermediate to Advanced knowledge of lifecycle methodology, business testing, project management, change management and governance standards

• Technical Acumen

• Adept in working multi-functionality, communicating professionally (both speaking and writing) and establishing positive working relationships across multiple business and technology partners, programs and project managers

• Knowledge of Protect Products is an asset.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to e.