Market Service Manager

Where will a UniFirst Career take you?

As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry.

UniFirst is recognized on the Forbes 'Platinum 400 - Best Big Companies' List. With over 14,000 employee Team Partners and more than 250 facilities throughout the United States, Canada, Mexico and Europe, you are never just a number when you work for UniFirst. What sets us apart from all other companies is that we still function as a family run business. When you work for UniFirst, you're family!

UniFirst Corporation has a strong history of promoting from within. In fact, most of UniFirst's Senior Managers have come from within the Company. Opportunities are endless for those individuals who possess a strong work ethic, a commitment to quality, and above all else, a passion for delivering quality customer service, both internally and externally.

Our culture is what makes UniFirst an organization that stands out from the rest. Are you interested in loving your job? Find out just how far a career with UniFirst can take you.

UniFirst Corporation is looking for a self-motivated Service Manager to joing our team. The Service Manager oversees all functions and operation aspects of the service department to ensure our ability to keep Customers for Life.

Commitment To Safety:
UniFirst Corporation is committed to maintain a safe and productive work environment. It is the responsibility of every Team Partner to perform the function of their job in a safe manner and in accordance with UniFirst safety policies and procedures.

Essential Functions:
Include but not limited to. Other duties may be assigned as required.

Management
Recruit personnel
Hire, train and develop DSM's, DSS's, and RSR's
Create and implement fiscal budgets
Function as a Branch Manager if needed
Execute acquisitions
Review and approve cash-ins
Review daily activity with RSR's and DSS's
Manage and ensure all service systems are properly utilized
Territory management
2-2-2 planners and activity
Posting weekly, monthly, quarterly and annual results
Business unit plans
Paper flow for RSR's including folders and 2-2-2 program
Schedule route coverage to ensure all routes are completed everyday

Customer Service
Manage the RFCA system
Resolve customer issues
Perform goodwill visitations
Maintain relationship with Top 200 accounts
Cover routes when necessary
Ensure the new account process is followed including verifications
Effectively communicate with customers and each Key Individual within the each account.

Route Growth
Ensure team solicits new business, referrals and leads, sample sells products daily and solicits additional wearers
Effectively plan for and perform PoweRoute contest
Promote direct sales
Ensures team is able to overcome objections and collect additional charges
Ensures team is able to overcome objections and collect price increases

Retention
Maintain and increase rental volume on assigned routes
Maintain a +1 number on new adds over reductions on assigned routes
Update Agreements
Enforce Agreements
Promote CFL

Accounts Receivable
Perform weekly AR calls in-person with top accounts
Manage the 2-2-2 CSR log and reports to focus efforts of AR collections
Maintain Cuff under agreed standard
Perform an effective cash-in holding RSR's accountable for daily collection efforts
Host weekly AR meetings to prioritize the weeks collection activities

Cost
Maintain proper inventory levels on assigned routes
Perform effective cash-ins reviewing:
ABUS sales
Direct sales
Leads
Adds/ Reductions
Cash-In credits
AR credits
RFCAs
Goodwill Cards
Updated Agreements
Accounts Receivable collections
AR tapes
All orders
New account verifications
Extra charges
Verify returns
Cuff
Garment cost
Truck reports
Daily maintenance
Customers for Life
Sign approved cash-in
Maintain the standard Gross and Net Merchandise cost
Train RSR's, DSM's, and DSS's on additional charges (Lost, Damage, GMP, Buyout, Letter, Emblem, Special Size)
Perform company training on fleet management

UniFirst offers a Fleet of Benefits, 50+ to be exact!
• RRSP with Company Match
• Profit Sharing
• Health Insurance
• Employee Assistance Program
• Life Insurance
• Supplemental Life Insurance
• Long Term Disability
• Vacation
• Sick Time
• Paid Holidays
• Direct Payroll Deposit
• Tuition Reimbursement
• 30% Employee Discount
• Employee Referral Program

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and in accordance with measurable performance standards specific to each job area. The requirements listed below are representative of the knowledge, skill, and/or ability required. Resonable accomaodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
College or equivalent experience
Ability to relocate
Valid drivers license
Prior customer service management experience

Computer Skills
Data Entry
Microsoft office (word, excel, power-point)

Language Skills
Verbal Skills for communication with customers and team members
Written skills for RFCA system, and communication with the customer

Math Skills
Create fiscal budgets
Ability to balance daily check postings, credits, deposits, and cash-ins

Reasoning Ability
Ability to solve practical problems and deal with a variety of customer concerns and situations.
Ability to identify qualified candidates

Driving Ability
18 years of age
Valid non-commercial drivers license
Safe driving record

UniFirst is Proud to be an Equal Opportunity Employer