Department Manager, Sales and Service

Sales and Service Manager
Location: NWC Motorsports, Iqaluit
Reports To: Motorsports Manager
Direct Reports: Lead Technician, Support Technician, Apprentice Technician
Position Summary
The Sales and Service Manager is responsible for delivering exceptional service support and driving sales of recreational vehicles including ATVs and Ski-Doos at NWC Motorsports in Iqaluit. Acting as the first point of contact for both internal and external customers, this role ensures efficient scheduling, accurate estimating, and seamless coordination of service operations. The incumbent will lead daily dealership operations, foster a customer-first environment, and oversee inventory, parts, and warranty functions, all while maintaining showroom standards.
Key Responsibilities
Customer & Service Support Serve as the primary service contact for NWC Motorsports in Iqaluit.
Respond promptly to service inquiries via phone, email, and website.
Provide diagnostics and repair support to NWC stores and customers.
Schedule service appointments and ensure timely repairs.
Create repair estimates, secure approvals, and invoice repair orders.
Advise customers on service options and up-sell related products and accessories.
Maintain the showroom with a full and clean selection of new units.
Ensure accuracy of all repair order information and parts invoicing.
Support technicians by updating repair orders and managing parts flow.
Sales & Inventory Management Process sales and quotes for major units (ATVs, Ski-Doos).
Handle supplier sales leads and customer inquiries in a timely fashion.
Monitor inventory levels and coordinate with the Winnipeg NWC Motorsports store for readiness.
Ensure proper showroom setup in line with OEM and supplier standards.
Oversee new inventory and maintain accuracy of parts and retail inventory.
Warranty & Financial Accountability Process warranty claims efficiently.
Maintain proper billing, pricing, and profitability of all service transactions.
Track and control repeat inquiries by providing accurate repair solutions.
Ensure profitability on dealership capital investments in service operations.
Leadership & Operational Excellence Act as lead salesperson and service writer.
Support and develop technicians and parts team.
Oversee daily operations and contribute to business evolution.
Maintain high standards of customer service and adherence to OEM guidelines.
Training & Systems Knowledge Complete all OEM training modules within one month of release.
Become an expert in any Dealer Management System used by NWC Motorsports.
Encourage continuous learning across the service and sales team.
Qualifications 3+ years in a dealership service environment or equivalent experience.
High school diploma or equivalent; post-secondary education preferred.
Experience with Ski-Doo, Honda, and Yamaha an asset.
Familiarity with OEM systems such as BossWeb is preferred.
Strong customer service and sales acumen.
Ability to prioritize, multitask, and lead a team in a fast-paced environment.
Working Conditions Work in a remote, northern location with seasonal and climate-based challenges.
Ability to lift 50+ pounds and work extended hours as needed.
Frequent standing, handling of parts and use of hands/arms.
Why Join Us?
At NWC Motorsports, you're not just starting a job - you're launching a lifestyle. Discover the North while contributing to an evolving and dynamic team. We offer: Competitive salary and performance-based incentives
Comprehensive benefits and relocation assistance
Paid training and career development opportunities
A supportive, adventure-friendly environment
Our Promise to Indigenous Peoples
The North West Company recognizes its longstanding relationship with Indigenous Peoples and its role as the largest provider of goods and services to Indigenous communities in northern Canada. In the spirit of Truth and Reconciliation, we acknowledge Canada's colonial history and the policies of racism that created power imbalances throughout history and the resulting harm done to Indigenous Peoples.
Our Promise to Indigenous Peoples is a reaffirmed commitment to building more collaborative relationships that will enhance the inclusion and social well-being of Indigenous People of Canada.
Help Us Serve Rural and Remote Communities
The North West Company plays a critical role in serving rural and remote communities across Canada's north. If you are ready for adventure and hungry for a meaningful, wide-open career, take a look at what we have to offer.
CANDIDATES MUST BE WILLING TO RELOCATE TO MULTIPLE MARKETS IN THE NORTHERNMOST REGIONS. RELOCATION ARRANGEMENTS WILL BE MADE AND PAID FOR BY THE NORTH WEST COMPANY.
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