Sales Support Specialist

Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec streamlines operations, optimizes facility management, and simplifies program and membership management.

Since2009, Amilia has been on a mission to revolutionize how communities connect and participate in activities. By combining cutting-edge technology with deep industry expertise, the software empowers organizations to manage registrations, memberships, facilities, and finances more efficiently while enhancing community engagement.

Over 1,500 organizations across 6,600 locations in North America rely on Amilia to serve 4.5 million participants and process $750M in transactions annually.

Caring is at the core of Amilia's culture: for customers, tailored products, and colleagues alike. Driven by an entrepreneurial spirit and a passion for innovation, this mindset shapes everything we do.

What can you expect:

At Amilia, we're reimagining how communities engage in recreation, learning, and wellness. As we continue to grow, we're looking for a Sales Support Specialist to join our high-impact sales team. You'll play a key role in enhancing the SMB sales cycle by bridging the gap between product functionality and sales execution. From supporting product demos to solving tricky technical questions, you'll help Account Executives keep momentum and close deals.

If you're collaborative, resourceful, and love making complex things simple-this one's for you.

You'll be responsible for:

Client-Facing Support

• Participate in key client calls (e.g., validation events) to support specific needs such as import requests, integration options, etc.

• Assist Account Executives in overcoming technical or product-related blockers during the sales process.

• Propose creative solutions or workarounds when prospects have unique operational needs or limitations.

• Stay current on platform capabilities, product limitations, and the onboarding process to ensure accurate guidance.

Demo Environment Ownership

• Build and maintain demo environments tailored to specific verticals and deal scenarios, ensuring they reflect real client workflows.

• Ensure consistency and accuracy across key modules and user journeys showcased in sales demos.

• Support Account Executives in configuring free trial accounts for high-potential prospects.

• Keep demo environments up to date by enabling new features and modules as they become available.

Cross-Functional Collaboration

• Work closely with the Professional Services and Product teams to stay aligned on implementation capabilities.

• Bring feedback from the field to help improve positioning, documentation, and feature clarity.

• Assist in preparing responses for technical sections of RFIs or unique sales questions.

• Capture and document recurring questions, technical nuances, and customer feedback to build internal FAQs and improve sales readiness.

What we want from you:

• 2+ years of experience in sales support, sales operations, or a similar coordination role

• Strong organizational and administrative skills

• Excellent written and verbal communication in English and French

• Proficiency with CRM tools (e.g., Hubspot, Salesforce) and Microsoft Office

• Comfortable working independently and managing multiple tasks

• Experience in a SaaS or B2B technology company

• Understanding of the sales process from lead generation to close

• Experience with tools like Notion, Slack, project management platforms

What you'll get from us:

• A competitive and progressive salary.

• A group RRSP employer contribution up to 5%.

• A complete benefits package for you and your family.

• An Employee Assistance Program (EAP) and a Telemedicine service.

• A $750 wellness allowance per year.

• 4 weeks' vacation and 8 sick days yearly.

• The possibility of working in the office or at home, and up to 3 months abroad per year *conditions apply.

• A strong work-life balance: flexible hours, and year-round mini-Fridays.

• Skill development opportunities through engaging workshops, trainings, access to Udemy and opportunities to attend conferences.

• Companywide and team bonding activities to connect with your peers throughout the year.

• Weekly Bootcamp and Pilates classes for Amilia.

• 25% discount on annual membership for STM and EXO.

• Up to 15 hours of group volunteering paid per year.

• In-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.

Amilia is committed to the principle of equal employment opportunity and encourages applications from women, members of visible minorities and ethnic groups, Indigenous Peoples, personswith disabilities, or any other status protected by the laws or regulations of the Province of Quebec. Amilia is committed to providing a work environment free of discrimination and harassment. Amilia's strength lies in the sum of the ideas and innovations shared by its diverse and inclusive teams.