Head of Network Operation

Location: Montreal, QC (on-site)

Term: Permanent

HTG is hiring a Head of Network Operations to join the Information Services team, reporting to the CIO. This role leads the design, deployment, and support of cloud infrastructure, focusing on performance, reliability, and compliance. It requires strong technical expertise and involves developing operational tools and processes across cloud environments.

In this role, you will:

• Ensure customer satisfaction at all levels

• Work closely with our Sales, Supply Chain and Delivery colleagues to operate a customer onboarding (B2C and B2B)

• You and your team are the first line of support, 24/7, support by a control center of operation: get customer call, detect failure and monitor all systems

• Collaborate with Supply Chain, Manufacturing, and R&D teams to plan and implement the technical rollout of new products, including hardware analysis, compatibility assessments, installation, and inventory planning.

• Work with R&D, Manufacturing and IS Department to plan deployment and rollout of new products release. Become business owner of the changes approval board (CAB) instance

• Work with the Data Privacy Officer to deploy and monitor data privacy policies, receive customer requests and manage crisis unit and audit request

• Work with internal and external experts to create clear guidelines, manuals, and checklists for IoT, heating, and other devices.

• Reach out to external stakeholders and take ownership of the documentation and processing of materials, documents and requests obtained

• Help detect the root cause of bugs and malfunctions and implement sustainable workflows to mitigate them

• Develop and manage require business process framework

• Drive the definition and adherence of business case of new solutions and services

• Adhere to company and department procedures

• Lead the design, deployment, and management of cloud infrastructure services across multiple platforms, with a strong focus on Azure

• Develop and implement a cloud operations strategy, including capacity planning, performance optimization, and cost management

• Drive the development of operational tools and processes to ensure seamless cloud infrastructure management, supporting scalability and availability

• Collaborate with cross-functional teams to provide technical leadership, coaching, and mentorship to both senior and junior team members

• Establish and maintain processes and tools for audit/compliance requirements, ensuring security and regulatory standards are met

• Provide advanced technical troubleshooting and Tier 3 support, managing complex issues to resolution

• Stay ahead of industry trends and best practices, continuously evaluating and implementing emerging technologies to optimize cloud operations

• 10+ years of hands-on experience managing cloud or operational infrastructure environments, with a strong emphasis on leadership

• Extensive experience in network operation center (NOC)

• Extensive expertise in cloud technologies, especially Azure, with a proven ability to design and implement scalable cloud solutions

• Deep understanding of Agile methodologies, particularly with experience in SAFe (Scaled Agile Framework)

• Experience with modern development tools and practices, including DevOps, Git, Python scripting, PowerShell, and container orchestration technologies such as Docker and Kubernetes

• Solid knowledge of infrastructure, including Windows, Linux, IP networking, and security practices (DNS, firewalls, load balancers)

• Strong familiarity with SRE (Site Reliability Engineering) and DevSecOps methodologies

• Proven ability to lead cross-functional teams, guide technical decision-making, and foster a collaborative, innovative team culture

Bonus skill:

• Bilingual English and French written and spoken

High Tech Genesis Inc. is an Equal Opportunity Employer.Diversity and inclusion are at the core of our values. Please advise High Tech Genesis of any accommodation measures you may require.

Please be advised:

1. Applicants must have the legal right to work in Canada.

2. Kindly submit your resume in MS Word format upon application for this position.