Customer Service Representative

Dauphin Ste Rose Vet Clinic
CA - Manitoba - Manitoba
April 28, 2025

Job description

The Dauphin Veterinary Clinic is seeking a customer service superstar to join our team as a front desk Veterinary Receptionist. As a receptionist, you are the heart of our practice. You create first and last impressions for clients, providing comfort and ensuring the clinic runs smoothly. Your role reflects our commitment to treating all clients and patients with respect, compassion, and empathy.

Important tasks performed by the reception team include:

• Veterinary reception and administrative duties

• Maintaining and cleaning the clinic

• Adhering to inventory control protocols

• Triaging incoming calls and scheduling appointments

• Keeping accurate records and logs

• Advising clients on animal nutrition and routine healthcare (training provided)

What skills do you need to succeed?

• Must be comfortable with technology and learning various computer systems

• A strong desire to learn and grow within the position

• Professional written and verbal communication skills

• Exceptional organizational and time management skills

• Ability to adapt to change quickly

• Capable of lifting 40-50 lbs

Required Experience

The ideal candidate must have a proven track record in customer service. Although we are a veterinary clinic, our clients keep us in business. You will mainly interact with humans, and experience doing so calmly and professionally is essential.

Other Experience that is 'Nice to Have'

• Veterinary Reception training certificate (or willingness to obtain with clinic sponsorship)

• Previous clinical experience (veterinary, medical, or dental clinic)

• Previous animal industry experience (pet store, doggy daycare, kennel, etc.)

• Experience with animals such as 4H, shelter volunteering, family farm, etc.

What's in it for you

At Dauphin Veterinary Clinic, we don't just offer a job, we offer a supportive work environment with a competitive salary, comprehensive health benefits, annual bonus, paid vacation, sick leave, and personal leave, discounts on vet services, and animal care products at cost. We care about our team's well-being and are committed to providing a secure and caring work environment.

To Apply

Please include a cover letter outlining why you would be an ideal candidate for our clinic, along with a resume.

Job Types: Full-time, Permanent

Pay: $18.00-$21.00 per hour

Additional pay:

Bonus pay
Overtime pay

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Store discount
Vision care

Flexible language requirement:

French not required

Schedule:

8 hour shift
Day shift
Monday to Friday

Ability to commute/relocate:

Dauphin, MB: reliably commute or plan to relocate before starting work (required)

Education:

Secondary School (required)

Experience:

Customer service: 5 years (preferred)

Location:

Dauphin, MB R7N 3N1 (preferred)

Work Location: In person

Read the full job description and apply online on the recuiter's web-site

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