Manager, Compliance and Regulatory Affairs

Manager, Compliance & Regulatory Affairs

The Manager, Compliance & Regulatory Affairs will oversee the day-to-day operation of the Regulatory and Compliance department, while providing answers and support to clients (internal and external) of a technical nature, including integration inquiries and general account set up. Ensure that new regulations issued by CBSA are communicated, implemented and complied with.

Location

Remote - Canada

Key Qualifications

• College and or University Degree preferably in International Trade or Customs Law.
• Professional License preferred or CTCS and CCS designation is required.
• Minimum twelve (12) years customs brokerage, customs consulting, regulatory or similar professional services is required.
• Minimum of Five (5) years must be in a supervisory role.
• Working knowledge of MS Office Suite of products - Word, Excel.
• Strong communication skills - verbal and written are required.
• Problem solving, accuracy, attention to detail and analytical ability are required.
• Bilingual candidate an asset.

Daily Duties

• Provide support to sales department regarding new account set-ups, implement integration tools and answer client queries.
• Act as advisor to clients regarding customs legislation, new initiatives, compliance and regulations while identifying regulatory opportunities such as obtaining rulings and duty deferral applications.
• Provide direction to and oversee the performance of the department.
• Create and maintain reporting structure in CRM individually per client.
• Approve newsflashes for distribution to clients and branch.
• Identify and recommend QC cases to help reduce errors.
• Work toward departmental goals, i.e., win to start.
• Meet with team weekly for updates.
• Stay current with upcoming regulatory changes impacting the Willson International client base.
• Ensure all new CBSA/PGA initiatives are communicated to VP.
• Collaborate with other departments to ensure goals are met while providing the best service to our clients.
• Hold a position and be active on a board or committee relative to Regulatory requirements.
• Occasional travel may be required.
• All other duties as assigned.

Decision Making Responsibilities

• Work is of a specialized nature which is often analytical and involved.
• Judgment is required to analyze broad problems and develop solutions usually where methods and policies are inadequate or not established.
• Analysis of data often requires initiative and ingenuity in order to develop solutions.
• Planning and coordinating of effort required.
• Requires definite degree of original and independent thinking in developing methods, procedures or techniques to respond to variables in technical, competitive or operating environment but generally is limited to assigned, moderately complex operations.

Leadership Responsibilities

• Responsible for the direct supervision of five (5) staff members. This involves performance managing, training, coaching and mentoring staff on a daily basis.
• Assists in developing annual budgets, manages resources, projects and financial requirements of department.

Contacts - Internal and External

Contacts are of importance and are a regular part of the responsibilities of the job. Tact and judgment are required when dealing with others.

Inside contacts involve the supervision of others; settling working arrangements that may be awkward and follow-up to ensure workflow is maintained. Presenting reports and information where tact and judgment is required to obtain approval of action, and/or co-operation, and/or secure a decision, generally at a management level.

Outside contacts involve dealing with complaints or service irregularities; judgment and tact in dealing with outside contacts are of importance. However, procedures and standards are established and are to be followed.

Why you'll love it at Willson

• Work-from-home environment, with a home internet reimbursement.
• 3 weeks paid vacation for all new hires.
• Company-matching RRSP program.
• We care about your loved ones too - that's why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups.
• Change is crucial to success - it's never a dull moment here! We offer training and cover the cost of certifications so you can adapt to change with your best foot forward.
• #Oneteam is essential to our corporate identity - we only succeed if we work together. That's why we take the time to recognize the value of our staff and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies).