Technical Writer

Company Profile:
Join one of the fastest growing companies in Canada! LawDepot is proud to be a seven-time Growth 500 ranked organization and a major player in the Global legal solutions industry.
Our mission is to modernize the legal document creation experience by empowering people with fast, easy-to-use, and professional solutions.
With over ten million satisfied customers worldwide, over two million monthly website visitors, and billions of dollars saved on legal fees, you will be joining a team that is truly making a difference.
At LawDepot, we foster a collaborative and inclusive learning culture that values excellence and diversity.
Apply today and become a part of our exciting journey! Position Overview:
LawDepot is currently expanding and looking to recruit a Technical Writer in Edmonton, Alberta.
In this role, you will be responsible for producing UI copy and how-to documentation that empowers non-technical users to make effective use of our internal Content Management System (CMS).
A secondary responsibility will be creating interactive web products and services that are helpful, easy to understand, and a pleasure to use for our 25 million plus yearly visitors.
This is a full-time permanent position, working 37.5 hours per week with opportunities for a hybrid office work schedule.
Primary Responsibilities:
Write and edit clear, plain-language UI copy (ex.
headings, labels, error messages, in-app instructions and help content) for our internal CMS tools so that the interfaces are easy for non-technical users to understand, learn and use Create and update internal CMS training documentation (ex.
FAQs, guides, step-by-step instructions with screenshots and videos) that provide support for internal team members to learn our tools faster and complete projects more efficiently Build expertise with our internal CMS tools by directly completing implementation projects (ex.
revising our interactive questionnaire products, setting up and taking down A/B experiments, etc.)Create and polish training materials for additional non-CMS tools, reports, and processesReview and update existing documentation to ensure accuracy, clarity and relevance as system features evolvePartner with cross functional teams in Product, UX, Marketing and Legal to improve and organize company Intranet documentationEnsure all support content is well-organized, easily accessible and up to date for efficient team collaborationParticipate in knowledge-sharing and training sessions with other teams to gain the necessary technical and strategic context for writing accurate, effective copyDevelop and refresh customer-facing documentation for products and featuresCollaborate across departments to gather insights, share feedback and ensure that documentation and UI content are consistent, user-friendly, and aligned with team objectives Knowledge and Skill Requirements:
Post-secondary education in Writing, Communications, UX, Business, Library Science, or other relevant fieldsProven aptitude for UX writing, technical writing, plain language writing, and web content writing (ex.
UI copy, microcopy, instructions, manuals, guides, FAQs, help content, and web content)Excellent collaboration skills including the ability to give and receive feedbackExcellent organization skills including the ability to organize large amounts of documentationAbility to learn, work with, and troubleshoot various types of technologySelf-driven with the ability to work both independently and with multiple teamsExcellent written and verbal communication skillsAbility to edit and refine both personal and team writing for clarityUnderstanding of conversion optimization, consumer psychology, and online marketing would be an assetWhy You Should Join the LawDepot Team:
Excellent total compensation packageComprehensive health and dental benefits, plus an additional Health Care Spending / Personal Spending Account Great work life balance (37.5 hour work weeks, flexible schedules, ability to bank hours)Three weeks paid vacation, plus bonus personal daysContinuous learning opportunities, including LinkedIn Learning subscriptions and training budgets Company share planFree catered lunches for the entire officeMonthly social events for team members to enjoy (think axe throwing, rock climbing, board games, food trucks, trivia contests, and charitable activities)Casual work environmentPersonal offices for focused work and to have your individual space (plus collaborative workspaces for when you want to meet with the team) Free and easily accessible parkingSouthgate Mall, Whyte Ave, and Calgary Trail restaurants are only minutes awayHybrid working arrangements for that balance between getting work done at home and engaging with others in the officeHow to Apply:
Please submit a resume and cover letter by email to *** or submit online via our Careers page at
/lawdepot.ca/career We thank all applicants; however, only those selected for an interview will be contacted.