Business Analyst

If you're ready to make a meaningful impact in a fast-paced and growing distribution environment, Trenton Cold Storage has an exciting opportunity for you! We're seeking a talented and motivated Business Analyst to join our team and support the optimization of our warehouse operations through data-driven insights and process improvements.

Trenton Cold Storage offers a robust network of temperature-controlled warehousing and distribution services. With over 120 years of family values and operational excellence, we pride ourselves on trust, reliability, and customer focus. Our strategic hubs in Trenton, Toronto, Calgary, Edmonton and soon-to-be Moncton ensure we can effectively meet customer needs. Our people are the heart of our success. Many of our long-serving team members have grown their careers with us-reflecting our commitment to investing in talent and promoting from within.

This full-time, permanent position includes an attractive overall compensation and benefits package including extended health care, dental care, employee and family assistance program, pension plan, disability insurance, life insurance, company events, profit sharing and more.

Position Overview:

We are seeking a detail-oriented and experienced Business Analyst to support the enhancement of our Warehouse Management System (WMS) and supply chain processes. This role involves working closely with our Operations, Sales, IT, Finance and Customer Support teams to identify areas of improvement, implement solutions, and support our business development and pricing strategies.

Key Responsibilities

Business Process Improvement & Collaboration:

• Act as a liaison between cross-functional teams including Operations, Sales, IT, Finance and Customer Support.
• Evaluate and enhance existing business processes related to warehousing, order fulfillment, and customer support.
• Partner with teams to resolve fulfillment issues, improve contract renewal processes, and streamline carrier usage and pricing.

Market Analysis:

• Track market trends, customer profiles, and competitor pricing to support informed decision-making. Ensure pricing strategies support both customer satisfaction and business goals.

Pricing & Quotation Support:

• Support the Sales team by preparing competitive pricing proposals, RFPs/RFQs, and spot quotes.
• Maintain and update a pricing database for accessorial services and other logistics offerings.
• Ensure pricing remains current and aligns with customer needs and market conditions.

Systems Analysis & Reporting:

• Understand internal business systems and how they interact across departments.
• Develop and manage dashboards to track supply chain KPIs, inventory levels, and space utilization.
• Generate daily and weekly exception reports to flag issues and drive timely corrective actions.
• Maintain the accuracy and integrity of data across systems and reports.

Accountability & Leadership:

• Take ownership of tracking and reporting key operational metrics.
• Drive accountability across departments to resolve issues and meet improvement goals.
• Collaborate with team leads to take necessary actions and escalate concerns when needed to achieve business targets.

Requirements

• Proven experience as a Business Analyst, preferably in a warehouse, logistics, or supply chain environment.

• Bachelor's Degree is preferred

• Hands-on experience with data analysis tools.

• Strong analytical thinking and problem-solving skills.

• Excellent communication and interpersonal abilities.

• Experience in pricing, quoting, and business process optimization is a plus.

We'd like to thank all candidates for their interest and regret that only successful candidates will be contacted. We are an equal-opportunity employer and welcome applications from all qualified candidates. Accommodations throughout the recruitment and selection process are available upon request