About Us At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers in Canada, recognized for our ability to deliver and innovate to meet the changing needs of our client.
Microserve's Operational Excellence Team is growing, and we are looking for a Business Intelligence Analyst to join the team!
This successful candidate will work closely with collaborators from other business units to gather requirements and build reports to drive business decisions. The prime area of responsibility will be to support the development of reporting solutions which provide insight on KPI and overall business performance by designing, deploying and maintaining various reports & dashboards in Power BI. This means you can quickly understand the goals of each business unit and how data and analysis will contribute to achieving those goals.
If you can connect the dots between processes & technology, analyze large volumes of data and solve problems, we want to meet you!
Develop & support business reporting solutions (90%):
Requirement Gathering :
Meet key stakeholders, including executives, directors, and senior leadership, to identify, define, and capture the right data and metrics for report and dashboard design.
Translate customer needs into clear requirements and create simple, meaningful reports by leveraging business intelligence infrastructure to transform raw data into intuitive visualizations.
Problem-Solving :
Use data analysis to diagnose business problems and develop innovative solutions. Collaborate with teams to implement these solutions and monitor their effectiveness.
Identify opportunities for process improvements by analyzing data and providing actionable insights. Continuous Improvement Advocacy :
Act as an Operational Excellence (OE) ambassador by raising awareness of continuous improvement concepts and tools among internal stakeholders. Process Improvement :
Participate in process improvement initiatives by sourcing required data and supporting the team as needed.
Data modelling experience with Power BI or other BI tools
Ability to write and understand SQL queries
Strong MS Excel skills
Ability to set schedules, deadlines, milestones and work/project timelines to support delivery of assigned projects
Strong ability to analyze and interpret data.
Aptitude for identifying and solving business problems.
Ability to think critically and make data-driven decisions.
A university or college degree in computer science, business, management, or related disciplines
Familiarity with Dynamics 365/F&O or ConnectWise is an asset.
CORPORATE RESPONSIBILITY
Time-off policies that promote work/life balance
Extended Medical and Dental plan from day one
Amazing employee discounts with over 100+ companies (for example:
cell phone plans, computer equipment, insurance, groceries, etc.)
Fun Wellness & Engagement Activities - Such as chocolate making, exit rooms, staff holiday parties, to name a few
Community Involvement - We care about giving back to our communities and plan for volunteering events at least once per quarter
Professional development & Training reimbursement support
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