Lodge Manager, Bugaboos

CMH Heli Skiing
CA - Alberta - Lake Louise
April 27, 2025
Hospitality

Year Round

Why join CMH?
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Things that are important to us:

Safety as a cornerstone.
Share our passion - every day.
Always act with integrity.
We work as a team.
Aim for best.
Balance our social, fiscal, and environmental responsibilities.

Things that are important to you:

The opportunity to build lifelong friendships with staff and guests from around the world.
Working for a company that stands behind its mission, vision, and values.
An inclusive and rewarding company culture where employees are valued and supported.
Explore and work at a world-class mountain destination.
Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
Work with hospitality professionals that take pride in providing a high-end guest experience.
An opportunity to grow and learn in a work environment that promotes feedback and development.
Discounts with brand partners and on CMH merchandise.
Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

Visit cmhheli. com/jobs to learn more.

Position Title: Lodge Manager, Bugaboos

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Area Manager, Bugaboos

Location of Work: Remote worksite near Radium, British Columbia

Terms of Employment: Full-time, year-round

FLSA Status: Exempt

Number of Positions: 1

Direct Reports: <20

Date of Last Review: April 2025
Ideal Start Date: End of May, 2025

Posting Close Date: This posting will remain open until a suitable candidate is found. The earliest posting close date would be May 6, 2025. Position Overview

The Lodge Manager is responsible for the overall service and guest experience at the lodge. This hands-on leadership role requires strong hospitality skills, operational expertise, and a passion for delivering exceptional service in a remote, team focused environment. Key responsibilities include administration, budgeting, people management, recruitment, and inventory control. The Lodge Manager will be a people focused leader skilled at building meaningful professional relationships and inspiring their team to deliver life changing mountain experiences for every guest.

The Lodge Manager has a typical schedule of two weeks on and one week off throughout the operating season, with days worked as a split-shift. For the remainder of the year, it is expected that management tasks are completed in a way that meets the annual day count requirement in the employment agreement.

Essential Duties and Responsibilities

Collaborate with the senior hospitality management team to drive the lodge's operational success by contributing to the achievement of key performance indicators (KPIs) and financial goals aligned with the hospitality program.
Lead the performance management process for staff including setting clear expectations, providing regular feedback, and delivering ongoing coaching and development to build a high-performing, motivated team.
Ensure accurate billing and reconciliation of all guest trips.
Serve as the primary point of contact and host for guests.
Consistently deliver a high standard of hospitality service in F&B, retail, rooms and spa programs.
Coordinate with area management and the Banff Office teams to provide timely and compassionate support to injured or ill guests.
Maintain a thorough understanding of all hospitality related roles at the lodge to effectively support, train, and lead team members.
Foster clear, cooperative communication with all departments across CMH to promote teamwork and operational consistency.
Monitor and report lodge inventory levels.
Develop and manage staff schedules, ensuring appropriate coverage and timely, accurate payroll processing.
Collaborate with area management to foster a safe, inclusive, and enjoyable work environment for all team members.
Manage multiple projects simultaneously, effectively prioritizing tasks and aligning actions with broader goals and detailed action plans.
Participate in training and actively support emergency response situations.
Support CMH's Occupational Health and Safety policies and compliance initiatives, including WorkSafe BC, WHMIS, and other relevant regulations.
Partner with CMH leadership to help build a culture that prioritizes safety, exceptional employee and guest experiences, environmental stewardship, community responsibility, and strong financial performance.
Champion CMH Sustainability and Diversity, Equity, and Inclusion (DEI) initiatives, integrating these values into daily operations and team culture.
Provide field support to guests and employees, as operational needs require.

Minimum Qualifications

Post-secondary education in Hospitality, Travel & Tourism, or a related field preferred; equivalent work experience will be considered.
Valid Food Safe Certificate.
Occupational First Aid Level 1 (or equivalent certification).
Valid BC Serving It Right certification.
Minimum of 5 years of leadership experience in the hospitality industry, preferred.
Experience with Point of Sale (POS) systems, preferred.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

Demonstrates integrity, discretion, critical thinking, adaptability, and effective problem solving.
Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.
Is organized with clear attention-to-detail, with strategic planning skills and abilities.
Able to communicate at a high level in a clear, effective, and timely manner.
Proven ability to maintain confidentiality and professional working relationships with peers.
Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms.
Able to prioritize tasks and responsibilities in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.
Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.
Confident with public speaking and the facilitation of training sessions and work.

Read the full job description and apply online on the recuiter's web-site

Lodge Manager, Bugaboos