Operations Lead

CRE-Camrose Regional Exhibitionis a vibrant event and exhibition center serving the Camrose region with year-round agricultural, recreational, and community programming.
Want to be a part of the amazing team that brings exceptional events to life at the Camrose Regional Exhibition?

We are seeking a proactive individual with a strong sense of purpose, passionate about problem-solving, and dedicated to identifying challenges and creating impactful solutions that drive positive change.
The organization is prepared to provide relocation support for the most suitably qualified applicant.

About the Role:

The Operations Lead is responsible to provide day-to-day leadership to the CRE Operations team by fostering a safety-conscious, customer-focused, and efficient work environment.
As a hands-on leader, they actively work alongside the team, coordinating operations activities for internal and external events to ensure seamless collaboration and an exceptional customer experience.
They provide clear direction, manage costs, and cultivate positive employee morale and teamwork.
Additionally, they drive workplace safety, enhance work practices, and train and motivate team members to achieve results.

Duties and Accountabilities:

• Work with our team of event professionals to consistently deliver an exceptional customer experience.
• Under the supervision of the Executive Director, plan and coordinate event operations, from conception to completion, ensuring an exceptional customer experience.
• Utilize CRE systems, ensuring effective coordination and communication of critical information and key timelines for each event.
• Develop and manage an operations timeline for each event, ensuring critical milestones are communicated with all necessary parties and are achieved on schedule.
• Conduct a risk assessment for each event, identifying and mitigating risks in a proactive manner; including workload pressure points, and planning resources accordingly, working with the Building & Facility Manager and Executive Director.
• Update the customer/event file on the CRE Event Management system of Planning Pod to include event details, layouts and any changes for the final invoice.
• Coordinate with the Client Coordinator and operations team regarding floor plans & logistics.
• Coordinate operations work based on event schedules and fairly assign tasks to operations team members (including self), including coordinating and working cohesively with the team to:
  
• Maintain the CRE facilities and grounds, including sweeping/washing/waxing floors, emptying garbage, cleaning bathrooms, mowing grass, shoveling/sanding sidewalks, repacking gravel, and completing repairs.
• Facilitate the set-up & teardown of events including cleaning and setting up tables & chairs, drape, running temporary power/lighting, setting up sound systems, building stages, decorating, etc.
• Move materials manually or using appropriate equipment, assist other workers with two-person lifts, etc., as necessary
• Provide customer service during events including listening to and resolving customer issues (escalating when appropriate), maintaining clean & safe facility and grounds during the event, and working specific event areas as designated, etc.
• Complete final checks in advance of events, ensuring set ups meet customer/event expectations.
• Collect feedback from customers and guests during events and recommend improvements to the Client Coordinator and Executive Director.
• Examine tools and equipment on a daily basis to identify necessary repairs, maintenance and cleaning requirements, and perform repairs or submit maintenance/replacement requests to the Executive Director.
• Coordinate training and cross-training for team members on tasks and safe work procedures.
• Maintain a positive attitude and communication style with customers, vendors, contractors, employees and guests in all circumstances.
• Build positive relationships with customers, vendors, partners, and other third parties, promoting future event opportunities as appropriate.
• Proactively support the CRE HSE program and initiatives, comply with all safety policies and procedures and ensure utilization of safe work practices while working.
• Other duties and special projects as assigned by management.

Key Skills

• Leads by example, actively working alongside the team to foster a supportive, inclusive, and high-performing work environment.
  Possesses an effective leadership style with the ability to coach, mentor, motivate, train, and delegate.
• Ability to think and operate both short and long term, be able to achieve short term revenue and profit targets without sacrificing long term goals.
• Highly skilled at managing operations planning and execution.
• A strong focus on customer relationships, teamwork and quality with an ability to continuously learn.
• Excellent at coordinating event operations; balancing customer expectations with the event budget and timeline.
• Quick thinking, problem solver that can multi-task and adapt to changing customer and business needs.
• Skilled at conflict resolution, effectively handling customer and team member issues.
• Extremely professional with high integrity, ethics, confidentiality and a strong work ethic.
• Good written and verbal communication and listening skills, enabling effective communication with customers, contractors, employees, vendors and the public.
• Valid drivers license and ability to deliver/pick up product/materials.
• Ability to read and understand plans and specifications.
• Capable of lifting and carrying heavy materials.
• Able to use basic hand and power tools.

Experience Requirements:

• 5+ years' experience in event operations or construction is preferred.
• Post-secondary education in agriculture, project management or customer service is an asset.
• Experience as a working team lead/coordinating work for self and others.
• Intermediate level experience using MS Office Suite (Word, Excel, PowerPoint).
• Experience with Gmail and Planning Pod is considered an asset.
• Certified loader operator and trainer is preferred.
• First aid certification is preferred.
• Fall arrest, AWP, skid steer & WHMIS training is preferred.
• Valid drivers license.

Thank you for your interest in this opportunity.
We value every application and are thankful for your time.
Only those selected based on experience will be contacted for next steps.