Our client is looking for a NOC Tier 1 Technician who will be responsible for the day-to-day monitoring and management of network systems. This role involves identifying and resolving network issues, escalating problems as necessary, and ensuring the overall health and performance of network operations.
Key Responsibilities:
Network Monitoring:
Continuously monitor network systems, servers, and related infrastructure using monitoring tools.
Issue Identification:
Identify and respond to network alerts, performance issues, and system anomalies.
Troubleshooting:
Perform initial troubleshooting steps to resolve network issues, including hardware and software diagnostics.
Escalation:
Escalate unresolved issues to Tier 2 or higher-level support teams according to established protocols.
Incident Reporting:
Document and report incidents, including steps taken to resolve issues and any required follow-up actions.
Maintenance:
Assist in routine maintenance tasks such as patch management, updates, and backups.
Customer Support:
Provide support to internal and external customers, addressing network-related inquiries and issues.
Documentation:
Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting steps.
Required Skills and Qualifications:
Education:
Associate degree in Information Technology, Computer Science, or a related field would be a distinct advantage. Relevant certifications (e.g., CompTIA Network+, CCNA) are also a plus.
Technical Knowledge:
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
Monitoring Tools:
Familiarity with network monitoring tools (e.g., Nagios, SolarWinds, PRTG) is preferred.
Problem-Solving:
Strong analytical and troubleshooting skills.
Communication:
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Teamwork:
Ability to work effectively in a team environment and collaborate with other IT professionals.
Availability:
Willingness to work in a 24/7 shift environment, including nights, weekends, and holidays as required.
Desired Experience:
Prior experience in a network operations center or technical support role is advantageous but not required.
Exposure to network security practices and tools.
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