Director, Priority Clients - Saudi Market

Job SummaryThe Director will primarily be responsible for leading the Bank's GCC client coverage, with a focus on acquiring and deepening Priority relationships in the Saudi corridor.
The Director is responsible for leading a team of Relationship Managers to achieve the sales team targets through maximizing acquisition/referral opportunities, deepening existing customer relationships and delivering the specified service standards for the Priority Banking segment.
The Director also carries their own book and is responsible for servicing and managing customer relationships under the Priority Banking program by engaging them, uncovering their needs and providing them with the appropriate products, services and solutions from the entire range of the Consumer Banking suite.
They will be responsible for driving profitable revenue and volume growth from their portfolio with a focus on new acquisition, deepening of existing customer relationships and cross sell, thereby improving market and customer share of wallet with the Bank.
Key ResponsibilitiesStrategyThis role has dual primary purposes:
Leading a team of Relationship Managers to achieve the sales team targets through maximizing acquisition/referral opportunities, deepening existing customer relationships and delivering the specified service standards for the Priority Banking segment.
BusinessLead a team of Relationship Managers to achieve specified sales targets (new sales and portfolio) and service standards.
Implement a consistent and disciplined customer contact management strategy to support relationship building and cross selling efforts.
Foster and deepen customer relationships by providing regular market information updates and trend analyses on local and foreign financial products.
Guide the team in training and leading branch staff in upgrading and converting existing target branch customers for Priority Banking.
Initiate and collaborate with Product Value Streams on development of new products driven by client needs.
ProcessesManage and anticipate client requirements with a focus towards managing the existing base as well as increase cross product holding per client.
Build, understand and sustain relationships with the client's circle of influence (e.
g.
a parent, mentor, advisor or other family member).
Consistent and frequent communication with clients providing complete, concise portfolio valuations and guidance.
Serve as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
Provide ongoing portfolio supervision, with a continuous focus towards helping the client adapt to changes in personal circumstances and the financial environment.
Retain existing high value clients by growth of wallet with the bank through relationship management activities.
Resolve client queries without further escalation.
Effectively convert service recovery to sales opportunities and sustained client loyalty.
Drive portfolio growth through existing to bank (ETB) and increased product per customer (PPC) ratio.
Based on client profile, map client potential and work towards up streaming to Private Banking segment.
Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
Gather competitive intelligence to determine what competitors are offering clients, product positioning and service offerings.
Continuously track market trends and ensure up to date knowledge of market offerings to be able to provide advice on potential financial planning solutions based on client needs.
Carry out suitability assessment of clients.
Identify & partner with product specialists to provide expert advice across a wide range of financial matters such as retirement planning, estate planning, asset allocation, forex rates etc.
People & TalentResponsible for RM capacity and productivity management.
Responsible for RM recruitment, training & development curriculum including certification, empowerment rules, retention strategies, rewards & recognition programs and career paths.
Supervise and coordinate the sales effort of Priority Banking/ Preferred Banking marketing and promotional activities to meet new business and customer acquisition goals.
Conduct staff meetings and provide support/ updates for sales campaigns and activities, procedural changes, management directives etc.
Provide coaching and guidance on day to day portfolio management.
Risk ManagementTake personal responsibility for understanding the risk and compliance requirement of the role.
Understand and comply with it, in letter and spirit, all applicable laws and regulations including those pertaining to governing of anti-bribery and corruption, anti-money laundering, terrorist financing and sanctions, Group's policies and procedures, and the Group Code of Conduct.
Collaboratively partner with risk teams to ensure risk management procedures and processes are effectively implemented to operate within operational and credit risk appetite.
GovernanceEnsure appropriate operational procedures and controls in place to operate within Credit and Operational Risk appetite framework.
Ensure KYC compliance for all new to bank and existing customers.
Ensure compliance to internal and external regulations.
Awareness and to comply on all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Line Manager /Unit Head and Money Laundering Prevention Officer.
Ensure complete adherence to Principles & Policy of Treating Customers Fairly.
Ensure all client discussions are done over recorded line.
Ensure CEMS is updated as per the agreed format shared with frontline.
For all non-recorded discussions, an email in the approved format communicated to frontline needs to be sent to the client summarizing the discussion held and agreed and this email is to be attached in CEMS.
Ensure no breach in Data Privacy & Confidentiality.
Regulatory & Business ConductDisplay exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the team to achieve the outcomes set out in the Bank's Conduct Principles.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholdersHead of Priority BankingHead of WRBVCGM Affluent HeadWM Product teamsRetail Product teamsInvestment AdvisorsInsurance SpecialistsCountry Credit TeamCountry OperationsQuality AssuranceCountry OROther ResponsibilitiesEmbed Here for good and Group's brand and .