General Manager

Introduction:
We are Veriu Group (pronounced 'Very You')!
Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.
Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we're well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.
Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.
Now is the perfect time for like-minded people to join our expansion journey. If you're looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you - you've found us and we can't wait to hear from you!
To learn more about us, visit our website! ***.au/about-us/ or ***.au/about-us/
Description:
Welcome to Veriu King William, Adelaide
Veriu Adelaide marks an exciting new chapter for Veriu Group as our first hotel in South Australia, and our largest hotel to date at 191 keys. Opening early 2026(CY), this flagship property will transform a former office building at 80 King William Street, right in the heart of the CBD, into a vibrant, design-led hotel that reflects the bold, connected, and community-focused spirit of Veriu.
With thoughtfully designed apartment-style accommodation and warm, genuine hospitality, Veriu Adelaide is set to become a go-to destination for corporate travellers, long-stay guests, and curious explorers alike. As our presence grows in the South Australian market over the next couple of years, this hotel will play a key role in building local partnerships, showcasing our brand, and delivering the Veri-Best guest experience that sets us apart.
Responsibilities
Our hotels are run, structured and managed like small businesses and our General Managers understand that genuine success requires them to remain focused on the commercial drivers that really equate to success. Surrounded by a passionate and supportive shared-services structure and operations team, you'll bring creativity, out-of-the-box thinking and a hands-on approach to drive the success of your business.
In the pre-opening phase you'll work with our Development & Corporate Office teams on the delivery of the hotel to the market, and the ramp up of the business in line with performance expectations. There'll be a level of travel required to our HQ in Melbourne before the hotel opens, and a lot of time between site ensuring that our pre-opening tasks and timelines are executed.
Post-opening, your responsibilities will require you to:

Optimise business turnover and delivery of business operating profit
Design, execute and drive business development and growth
Establish a high-performance team aligned to our core values of Relationship Focused, Integrity, Personal Growth & Ownership Mindset
Manage daily hotel operations in line with our Veri-Best Framework
Optimise guest satisfaction and management
Drive business compliance and critical incident management
Facility and asset management
Management administration and reporting

Benefits
You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

National career growth opportunities
Ongoing career development
Comprehensive onboarding & ongoing support
The chance to mentor rising talent under our Fast-Track Hotel Management Development program
Genuine flexibility and job security
High performing culture that values relationships & individuality, where our leadership know you by name
Generous referral bonuses when you refer your friends to work with us (up to $1000)
Discounts on accommodation across our network
Discounts on private health insurance
Access to our Employee Assistance Program

Skills and Experiences:
About You
We work in a fast-paced environment where no day is the same, so we're looking for people who are adaptable, enjoy variety and operate with an ownership mindset.
The successful person must have:

Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
First Aid Certificate (or be able to obtain)
Responsible Service of Alcohol Certificate (or be able to obtain)
Willingness to obtain a Liquor Licence
Demonstrated experience leading a team with kindness in order to achieve outcomes
Demonstrated ability to resolve problems complaints
High standards of attention to detail and communication skills (written & verbal)
Experience managing a high-performing hotel
Passion for personal growth
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