AMC Technical Coordinator

Job Purpose:
The candidate will be responsible for overseeing and managing all after-sales activities, including AMC, O&M, retrofit projects, service interventions, and trade-related jobs.
This role serves as the central point of contact for clients and internal teams concerning after-sales services and associated documentation.Key Responsibilities - Technical AMC Coordinator1.Plan and Coordinate AMC Activities:
Schedule and oversee routine maintenance visits, preventive maintenance tasks, and emergency service requests as per the AMC terms.2.Client Communication & Relationship Management:
Act as the primary point of contact for AMC clients; manage service requests, complaints, and feedback professionally.3.Job Assignment & Technician Coordination:
Assign tasks to service technicians, track job completion status, and ensure timely execution of all maintenance works.4.Maintenance Documentation:
Maintain detailed service records, inspection checklists, maintenance logs, and compliance reports for all AMC clients.5.Spare Parts & Inventory Management:
Coordinate with the procurement/logistics team to ensure availability of spare parts and consumables needed for scheduled maintenance.6.Service Quality Assurance:
Monitor work quality, ensure adherence to technical standards and contractual obligations, and conduct periodic audits of completed jobs.7.Compliance & Safety Monitoring:
Ensure all AMC jobs are performed in compliance with relevant safety, health, and environmental regulations.8.Reporting & Analytics:
Prepare monthly and quarterly reports for AMC performance, breakdown history, cost analysis, and improvement recommendations.9.Renewal & Upselling Support:
Track AMC contract expiry dates and support the commercial team in renewal discussions or proposing additional services.10.Cross-functional Collaboration:
Work closely with operations, engineering, and finance teams to ensure smooth AMC execution and client satisfaction.11.Rfq, PO and follow-ups, material arrangement prior to site work12.Budget related approvals13.Submittal of customer quotesSkills & Qualifications:
Bachelor's Degree/Diploma in Mechanical, Electrical, or Industrial Engineering (or a related technical field).Minimum 3-5 years of relevant experience in after-sales service, AMC, O&M coordination, or technical support roles.Experience in water treatment, mechanical systems, or similar industrial sectors is highly preferred.Familiarity with service contracts, job execution planning, and client coordination.Working knowledge of ERP systems, maintenance software, or service management tools is a plus.Skill Set:
Technical & Operational SkillsStrong understanding of AMC, O&M, retrofit, and field service processes.Ability to read and interpret technical drawings, service reports, and equipment manuals.Knowledge of troubleshooting, spare part identification, and basic mechanical/electrical systems.Project & Documentation ManagementProficient in planning and coordinating multiple after-sales jobs simultaneously.Skilled in preparing, reviewing, and maintaining service documentation (reports, job cards, quotations).Experience in preparing service schedules, tracking execution, and updating service logs.Communication & Client HandlingStrong interpersonal and communication skills (verbal and written).Client-focused mindset with the ability to handle escalations professionally.Experience in coordinating between clients, technicians, and internal departments.Analytical & Organizational SkillsExcellent time management, prioritization, and organizational abilities.Problem-solving mindset with attention to detail in technical and commercial documentation.Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).Behavioural SkillsProactive and self-motivated with a strong sense of responsibility.Team player with the ability to work independently under pressure.Customer-oriented with a continuous improvement attitude.
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