Media Sales Coordinator W Group Holding

Job Scope
The Sales Coordinator will act as the pivotal liaison between the sales, production, and back-office teams to ensure seamless communication and operational efficiency. This role requires strong organizational skills, an understanding of sales and CRM systems (such as Oracle), and a proactive approach to after-sales services. The ideal candidate will be responsible for ensuring the accuracy of sales orders, timely reporting, and excellent client communication.
Role Requirements

Efficient Sales and Production Coordination

Facilitate seamless communication between sales, production, and back-office teams to ensure smooth operations.
Coordinate the flow of materials and information between departments, minimizing delays and optimizing production schedules.

Accurate Sales Order and CRM Management

Input and manage sales orders in Oracle with precision, ensuring data accuracy and real-time updates.
Maintain expertise in using Oracle for CRM management, tracking, and monitoring of sales activities.

Effective After-Sales Service and Client Communication

Manage and resolve after-sales requests efficiently, ensuring timely follow-up with clients and internal teams.
Proactively address customer concerns to enhance client satisfaction and foster long-term relationships.

Comprehensive Product and Asset Knowledge

Stay informed about the full range of company products and related assets.
Use product knowledge to assist the sales team, respond to client inquiries, and support internal reporting.

Timely and Accurate Reporting

Prepare, organize, and deliver detailed sales reports to Heads of Departments (HODs) to support strategic decision-making.
Ensure that data is accurate, relevant, and presented in a timely manner.

Proficient Use of Sales Support Systems

Demonstrate advanced skills in Oracle (CRM) and Adtrack systems to effectively support sales activities and data management.
Regularly review and update system entries to ensure alignment with sales and production goals.

Sales Forecasting and Pipeline Management

Collaborate with the sales team to provide accurate sales forecasts based on pipeline data and market analysis.
Assist in monitoring and analyzing sales trends to recommend strategies for improvement.

Pre-Sales Support and Client Engagement

Support the sales team in preparing proposals, presentations, and pre-sales documentation to engage potential clients.
Work closely with clients to understand their requirements and align internal teams for smooth project execution.

Continuous Process Improvement

Identify inefficiencies in sales and production coordination processes and suggest actionable improvements.
Assist in the development of new procedures to enhance workflow, reduce errors, and increase overall team productivity.

Required Technical Skills

Experience in using Oracle CRM is mandatory.
Bachelor's degree in Business Administration, Sales, or a related field, with a minimum of 3 years of experience in sales coordination or support.
Excellent communication and interpersonal skills for building strong relationships with internal teams and clients.
Customer-centric approach to providing exceptional after-sales service, fostering long-term client relationships.
Strong organizational skills for managing sales materials, documentation, order processing, and updating client/vendor databases.
Proficiency in using software like Excel, Word, PowerPoint, and CRM systems (particularly Oracle and Adtrack) for data analysis, reporting, and sales management.
Ability to manage multiple tasks, prioritize work efficiently, and adapt to a fast-paced, evolving industry.
Knowledge of the media/advertising industry, including rate cards, media kits, and industry-specific jargon.
Strong analytical and problem-solving skills with attention to accuracy and detail.

Goals & KPIs

Regular communication with the Sales Team to foster greater working relationships.
Implementing instructions from the reporting line manager and reminding the Sales Team of the same if needed.
Interaction with the Operations Team to manage advertising materials, and specifications, and ensure the smooth execution of ad campaigns.
Communication with the finance department may be needed for handling estimates, invoices, and financial documentation related to sales.
Following up on executing all advertising campaigns, including material specifications & availability.
Maintaining correct order details in the CRM system.

About Us
We're not just a workplace; we're a hub of excitement, fun, and challenges, tailor-made for visionary thinkers and top-notch achievers. This is the perfect moment to become a part of our team, as we're on the cusp of rapid growth, especially in the ever-evolving tech media landscape.
With our headquarters situated in Dubai, Abu Dhabi, and an office in Beirut, we're expanding rapidly and looking for individuals who thrive in a fast-paced environment. We're on the lookout for those who can propel us forward by embracing technology and contributing to our efficiency. We're not interested in those stuck in old-fashioned ways; we want innovators who bring a growth mindset, are eager to learn, and are ready to apply their knowledge to propel us forward.
Join us if you're passionate about making a difference, enhancing efficiency, and embracing technology. We're on the lookout for individuals who can seamlessly absorb new information and transform challenges into efficient solutions. It's not just a job; it's an invitation to be part of a cutting-edge team shaping the future of tech media.
W Group l Hypermedia l DXTA
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