Head of Primary - August

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We are seeking a visionary Head of IT Operations to lead our next generation of cloud infrastructure and service delivery. This role will spearhead the transformation of our operational model, leveraging AI, automation, and modern practices to ensure exceptional reliability, scalability, and performance of our Private Cloud platform. The ideal candidate will balance technical expertise with strategic leadership to pioneer new operational paradigms that redefine industry standards.
Key Responsibilities
Strategic Leadership
Designing and implementing a forward-thinking operational strategy that incorporates AI-driven predictive analytics, self-healing systems, and continuous optimization.
Lead the evolution from traditional IT operations to a modern Site Reliability Engineering (SRE) and platform-as-product approach.
Develop strategies to progressively reduce toil through intelligent automation and enhance service quality.
Partner with executive leadership to align operational capabilities with business objectives and technology roadmaps.
Technology & Innovation
Champion the adoption of GitOps, Infrastructure as Code (IaC), and declarative configuration management.
Implement observability solutions that provide actionable insights through advanced telemetry and AIOps.
Design and oversee zero-trust security architecture integrated throughout operational practices.
Create scalable operational frameworks that support hybrid, multi-cloud, and edge computing environments.
Lead initiatives to optimize resource utilization, energy efficiency, and sustainability in cloud operations.
Team & Culture Development
Build and mentor high-performing teams that embrace DevOps culture, continuous learning, and innovative problem-solving.
Foster a blameless culture focused on learning from incidents and continuous improvement.
Develop talent pipelines to address emerging skill requirements in cloud-native technologies and AI operations.
Promote inclusive practices that leverage diverse perspectives to enhance operational resilience.
Architect service delivery models that balance standardization with customer-specific requirements.
Implement advanced reliability engineering practices including chaos engineering and scenario planning.
Design service level objectives (SLOs) and experience-based metrics that meaningfully reflect customer value.
Create transparent, data-driven processes for capacity planning, performance optimization, and cost management.
Governance & Risk Management
Establish modern governance frameworks that balance agility with appropriate controls.
Develop comprehensive risk management strategies for emerging threats and technologies.
Ensure compliance with evolving regulatory requirements through automated policy enforcement.
Lead incident response capabilities including AI-assisted root cause analysis and prevention.
Qualifications
Experience & Knowledge
10+ years of progressive experience in cloud operations, infrastructure management, or related fields.
Prior experience in designing and successfully implementing a forward-thinking operational strategy that incorporates AI-driven predictive analytics, self-healing systems, and continuous optimization.
Proven expertise, trust, and strong relationships with large customers in the service industry, specializing in scalable cloud service provider and hyperscaler operations, including infrastructure, multi-tenancy, integration, and security.
Demonstrated success transforming traditional IT operations into modern, cloud-native practices.
Deep understanding of private cloud architectures, container orchestration, and modern data platforms.
Experience implementing AIOps, MLOps, or other AI-enhanced operational models.
Strong background in automation, CI / CD pipelines, and Infrastructure as Code.
Proven track record of leading operational transformation in complex technology environments.
Education & Certifications
Bachelor's degree in Engineering, Mathematics, Computer Science, Information Technology, or related field.
Relevant certifications in cloud platforms, IT service management, or site reliability engineering.
Knowledge of emerging frameworks for AI governance and responsible technology operations.
Skills & Attributes
Visionary leadership with the ability to translate complex technical concepts into business value.
Strategic decision making - Ability to assess complex situations and make informed, effective decisions.
Business Continuity planning - knowledge of risk management and Operational excellence.
Security risk Awareness - Understanding of potential threats and proactive risk mitigation strategies.
Exceptional analytical skills with a data-driven approach to decision-making.
Strong written and verbal communication abilities to influence across technical and non-technical stakeholders.
Stakeholder Engagement - Ability to collaborate with senior leadership, business owners and key customers.
Demonstrated ability to build resilient teams and navigate organizational change.
Growth mindset that embraces continuous learning and adaptation to emerging technologies.
What We Look For :
If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Core42 community.
What Working At Core42 Offers :
Culture :

An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on groundbreaking, industry-first innovations.
Career :

Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.
Work-Life :

A hybrid work policy to strike the perfect balance between office and home.
Rewards :

A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.
To confidently demonstrate that you meet the criteria above, please contact us.

Head Of Primary August 2025 • Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
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