Architect - Domain Service Management

As the Domain Architect - Service Management, you will design and oversee the architecture of service management solutions at Space42, ensuring seamless IT and operational service delivery across the organization's extensive technology ecosystem. You will develop and maintain the service management architecture roadmap, collaborating with cross-functional stakeholders to define and implement service management frameworks that enhance operational efficiency, improve service delivery, and support the organization's larger business goals.
ROLE PURPOSE

Responsibilities

Define and implement the enterprise service management strategy, ensuring alignment with larger business goals.
Architect and optimize ITIL-based service processes (Incident, Problem, Change, CMDB) for high-availability systems.
Align service architecture with industry standards (ITIL, ISO 20000, COBIT) and defense/space regulatory requirements.
Lead the integration of AI and automation into service management to improve predictive maintenance and incident resolution.
Govern service design and transition for new satellite, geospatial, and mobility solutions, ensuring scalability and compliance.
Collaborate with cybersecurity teams to embed robust security controls within service management frameworks.
Identify and mitigate risks associated with service management solutions.
Develop contingency plans to address potential issues.
Design and maintain the service management architecture roadmap.
Ensure the architecture aligns with business objectives and IT strategies.
Work closely with other architects and IT teams to integrate service management processes with other enterprise systems.
Partner with cross-functional teams (Engineering, Operations, Business Intelligence) to enhance end-to-end service delivery.
Evaluate emerging technologies (AI Ops, DevOps, IoT) to future-proof service management capabilities.
Collaborate with stakeholders to understand their needs and expectations and to define and implement better service management frameworks.
Provide technical guidance and support for the implementation of service management tools and practices.
Ensure that service management solutions are scalable, reliable, and secure.
Continuously evaluate and improve service management processes to meet evolving business needs.
Maintain comprehensive documentation of the service management architecture and processes.
Ensure compliance with relevant regulations and guidelines, implementing best practices and standards for service management.
Identify trends and recurring issues to implement preventive measures.
Qualifications

Bachelor's degree in information technology, Computer Science, or a related field.
Relevant certifications (e.g., ITIL, ServiceNow) are a plus.
Minimum 8 years relevant experience in service management and ServiceNow architecture.
Expertise in ITIL 4, ISO 20000, and COBIT frameworks.
Proven experience designing service architecture for cloud, AI, and space technologies.
Strong knowledge of AI-driven service tools (ServiceNow, BMC Helix, PagerDuty).
Experience with IT service management tools and software (e.g., ServiceNow, Remedy, ManageEngine).
ADDITIONAL REQUIREMENTS

Exceptional communication skills for executive-level stakeholder engagement.
Experience with DevSecOps and automation in service delivery.
Familiarity with AI/ML applications in IT operations (AIOps).
Ability to translate complex technical concepts into business value.
Proficiency in BI tools (Power BI, Tableau) for service analytics.
Knowledge of cybersecurity frameworks (NIST, ISO 27001).
OUR BENEFITS & PERKS

Competitive compensation packages and comprehensive medical insurance to support you and your family.
Wellbeing-focused initiatives and resources designed to enhance your personal and professional life.
Flexibility to balance work and life, with hybrid work options tailored to role requirements.
Access to exclusive discount programs, offering savings across various lifestyle and leisure experiences across the UAE.
WHAT MAKES A GREAT FIT

If you are performance-driven and possess an inquisitive mind with the agility to navigate ambiguity, you will thrive here. At the heart of the Space42 community is a bias for action and a passion for developing innovative, efficient space services through AI-driven smart solutions that drive technological advancements and create a better tomorrow.
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