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Introduction to Dick Moore's contribution to the OSS and OER in Education Series. In this post, he share his experiences during the past 5 years at learndirect, during which time they have strategically adopted a range of open source tools and platforms that have helped transform Service and reduce operational costs. His posting will look at some of those tools, decisions and their service impact.

Summary - running a service not a system

“Running a Service Not a System,”the eleventh installment of the Impact of Open Source Software Series, was posted on July 25th, 2007, by Dick Moore who serves as Director of Technology at Ufi, where he looks after four teams that design, build and maintain learndirect’s IT infrastructure. Thanks Dick for a great posting!

In his posting Dick provided some background on Ufi and learndirect, and then turned his attention to what it takes to“run a service”rather than just running a system. He then described some of his experiences with proprietary and open source tools and some of the rationale behind selecting OSS monitoring tools. Much of Dick’s posting addressed the drivers and rationale for learndirect to in-source much of their IT infrastructure and to use OSS to perform appropriate mission critical functions. Dick sums-up his posting with the following key points:

  • Don’t confuse running a Service and running an application. Monitoring and non-functional requirements such as usability, supportability, maintainability, availability make the difference.
  • Monitoring and its application is critical in running a service
  • Getting a technology strategy that supports the business and recognizes that once started it’s often expensive to change.
  • In-sourcing /out-sourcing right-sourcing will impact what you have control of.
  • Open source tools can be used to run world-class infrastructure.

Comments

The comments spanned a few areas including:

  • the impact of OSS on strategy,
  • organizational drivers that influenced learndirect’s use of OSS,
  • the nature of customization that learndirect requires in its course management system,
  • evaluation criteria used for selecting OSS, and
  • the advantages and challenges associated with adopting OSS.

Thanks again to Dick, for his insightful post and excellent responses to all questions, and other folks who have been reading along. We are taking the month of August off, but will be starting the series again on September 5th.

Questions & Answers

Preparation and Applications of Nanomaterial for Drug Delivery
Hafiz Reply
Application of nanotechnology in medicine
what is variations in raman spectra for nanomaterials
Jyoti Reply
I only see partial conversation and what's the question here!
Crow Reply
what about nanotechnology for water purification
RAW Reply
please someone correct me if I'm wrong but I think one can use nanoparticles, specially silver nanoparticles for water treatment.
Damian
yes that's correct
Professor
I think
Professor
what is the stm
Brian Reply
is there industrial application of fullrenes. What is the method to prepare fullrene on large scale.?
Rafiq
industrial application...? mmm I think on the medical side as drug carrier, but you should go deeper on your research, I may be wrong
Damian
How we are making nano material?
LITNING Reply
what is a peer
LITNING Reply
What is meant by 'nano scale'?
LITNING Reply
What is STMs full form?
LITNING
scanning tunneling microscope
Sahil
how nano science is used for hydrophobicity
Santosh
Do u think that Graphene and Fullrene fiber can be used to make Air Plane body structure the lightest and strongest. Rafiq
Rafiq
what is differents between GO and RGO?
Mahi
what is simplest way to understand the applications of nano robots used to detect the cancer affected cell of human body.? How this robot is carried to required site of body cell.? what will be the carrier material and how can be detected that correct delivery of drug is done Rafiq
Rafiq
if virus is killing to make ARTIFICIAL DNA OF GRAPHENE FOR KILLED THE VIRUS .THIS IS OUR ASSUMPTION
Anam
analytical skills graphene is prepared to kill any type viruses .
Anam
Any one who tell me about Preparation and application of Nanomaterial for drug Delivery
Hafiz
what is Nano technology ?
Bob Reply
write examples of Nano molecule?
Bob
The nanotechnology is as new science, to scale nanometric
brayan
nanotechnology is the study, desing, synthesis, manipulation and application of materials and functional systems through control of matter at nanoscale
Damian
Is there any normative that regulates the use of silver nanoparticles?
Damian Reply
what king of growth are you checking .?
Renato
What fields keep nano created devices from performing or assimulating ? Magnetic fields ? Are do they assimilate ?
Stoney Reply
why we need to study biomolecules, molecular biology in nanotechnology?
Adin Reply
?
Kyle
yes I'm doing my masters in nanotechnology, we are being studying all these domains as well..
Adin
why?
Adin
what school?
Kyle
biomolecules are e building blocks of every organics and inorganic materials.
Joe
anyone know any internet site where one can find nanotechnology papers?
Damian Reply
research.net
kanaga
sciencedirect big data base
Ernesto
Introduction about quantum dots in nanotechnology
Praveena Reply
hi
Loga
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Source:  OpenStax, The impact of open source software on education. OpenStax CNX. Mar 30, 2009 Download for free at http://cnx.org/content/col10431/1.7
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