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Tài liệu về Tour Booking

Section 1: language focus

Taking booking

Here are some of the expressions the travel agent uses when taking the booking.

Can I help you?

I’ll check availability on the 14th of November.

Do you want to confirm it?

Can I take some details?

I’ll just give you the booking reference number?

Asking questions

In formal situations it is more polite to ask questions indirectly, especially at the beginning of a conversation. For example, it can be better to use an indirect form such as Could you tell me when you were born? rather than When were you born?

Direct questions Indirect questions
What kind of tour would you like? Can I know what kind of tour you’d like?
How many people is it for? Can you tell me how many people it is for?
How long does the journey take? Do you know how long the journey takes?


1. Listening

a. Discuss the following questions.

1. When you stay in a hotel, what kind of room do you prefer?

2. Do you like to have meals at the hotel or go to local restaurant when you’re on holiday? Why?

b. Listen to a conversation between a travel agent and a customer. Complete this customer enquiry form.

Real Holidays Ltd. Customer enquiry form
Resort Playa Blanca
Room  single  twin  balcony  sea view
Meal plan  self-catering  B&B  half-board  full-board
Airport From ______________Departure on ________ Nov.Return on ___________ To ____________________Dep: 09.35Arr: _______Dep: _____Arr:________
Client name 1. 2.
Contact phone number
Booking reference

(Adapted from a listening exercise in Going International, 1998)

c. Speaking

Student A is a travel agent. Student B is a customer. Role-play the following situation. After you’ve finished, change roles and repeat the role plays.

Student A: Travel agentYou will be given a list of the tours with specific details. A customer will come and ask you about the tour which he/she is interested in. Try to sell him/her a tour. Then, take the booking. Student B: CustomerYou want to have for a vacation. Ask for information about the tour you like and book it.

Section 2: reading

  1. Pre-reading

Which of the following things is better for a tourist to explore Can Tho City, buying a package tour or organizing a tour himself?

  1. Reading


Tours, or trips, to places within a city or country are known as local tours. Local tours can be of two types. First, there are one-day trips around a city or area. Second, there are local tours that can take from two days to a full week and can include an entire country.

Local tours are arranged by tour packagers. Sometimes the packager is also a tour operator and provides the equipment and the guides for the tours. The packagers make up the itinerary, which is the schedule or listing of the places to be visited, and prepay (pay in advance) for any admission fees that may be charged. An admission fee is the charge to enter a place. It is usually prepaid on tours. If the tourists will stay overnight, the packager also arranges for hotel accommodations. Sometimes meals as well are included in local tour packages.

Tourists can arrange for local tours in two ways. They can reserve space on tours as part of a package they buy from their travel agent at home. In this case, all reservations are made before the tourists leave their own country. The arrangements are set before they arrive at the destination country.

The second way tourists can arrange for local tours is to have a travel agent make arrangements once they get to the destination country. Some tourists like to make plans and reservations for local tours after they have arrived and learned more about what they might like to see. They prefer not to have every day of their vacation planned ahead.

(Adapted from English for the Travel Industry

by Benedict Kruse and Bettijune Kruse, 1982)

Answer the following questions

  1. What are the two ways that tourists can arrange for local tours?




  1. Why do some tourists prefer to make local tour reservations after they arrive in the destination country?




3. Vocabulary

Choose the correct word or phrase to complete each sentence.

  1. One-day trips around a city and longer trips within one country are known as _______.

a. package toursc. local tours

b. vacation tripsd. seeing sights

  1. The schedule or listing of places to be visited is called the _______.

a. routec. program

b. itineraryd. guide

  1. Some places, such as museums or historic homes, charge _______ for people to enter.

a. tour feesc. operating fees

b. admission feesd. city taxes

  1. Such charges, as well as the cost of hotel accommodations and meals, are usually _______ by the packager for local tours.

a. listedc. prepaid

b. taxedd. arranged

4. Speaking

Discuss the following questions in groups.

1. Where have you traveled during the past 5 years? Which holidays did you enjoy most?

2. What kinds of the following kinds of holidays do you like most?



Questions & Answers

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Missy Reply
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Lale Reply
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Maira Reply
nanopartical of organic/inorganic / physical chemistry , pdf / thesis / review
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Maira Reply
There are lots of products of nano chemistry... Like nano coatings.....carbon fiber.. And lots of others..
Even nanotechnology is pretty much all about chemistry... Its the chemistry on quantum or atomic level
no nanotechnology is also a part of physics and maths it requires angle formulas and some pressure regarding concepts
Preparation and Applications of Nanomaterial for Drug Delivery
Hafiz Reply
Application of nanotechnology in medicine
has a lot of application modern world
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Jyoti Reply
ya I also want to know the raman spectra
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Crow Reply
what about nanotechnology for water purification
RAW Reply
please someone correct me if I'm wrong but I think one can use nanoparticles, specially silver nanoparticles for water treatment.
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I think
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nanocopper obvius
what is the stm
Brian Reply
is there industrial application of fullrenes. What is the method to prepare fullrene on large scale.?
industrial application...? mmm I think on the medical side as drug carrier, but you should go deeper on your research, I may be wrong
How we are making nano material?
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What is meant by 'nano scale'?
What is STMs full form?
scanning tunneling microscope
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Do u think that Graphene and Fullrene fiber can be used to make Air Plane body structure the lightest and strongest. Rafiq
what is differents between GO and RGO?
what is simplest way to understand the applications of nano robots used to detect the cancer affected cell of human body.? How this robot is carried to required site of body cell.? what will be the carrier material and how can be detected that correct delivery of drug is done Rafiq
analytical skills graphene is prepared to kill any type viruses .
Any one who tell me about Preparation and application of Nanomaterial for drug Delivery
what is Nano technology ?
Bob Reply
write examples of Nano molecule?
The nanotechnology is as new science, to scale nanometric
nanotechnology is the study, desing, synthesis, manipulation and application of materials and functional systems through control of matter at nanoscale
Is there any normative that regulates the use of silver nanoparticles?
Damian Reply
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Source:  OpenStax, English for tourism. OpenStax CNX. Aug 13, 2009 Download for free at http://cnx.org/content/col10770/1.2
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