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Tài liệu về Tour Booking

Section 1: language focus

Taking booking

Here are some of the expressions the travel agent uses when taking the booking.

Can I help you?

I’ll check availability on the 14th of November.

Do you want to confirm it?

Can I take some details?

I’ll just give you the booking reference number?

Asking questions

In formal situations it is more polite to ask questions indirectly, especially at the beginning of a conversation. For example, it can be better to use an indirect form such as Could you tell me when you were born? rather than When were you born?

Direct questions Indirect questions
What kind of tour would you like? Can I know what kind of tour you’d like?
How many people is it for? Can you tell me how many people it is for?
How long does the journey take? Do you know how long the journey takes?


1. Listening

a. Discuss the following questions.

1. When you stay in a hotel, what kind of room do you prefer?

2. Do you like to have meals at the hotel or go to local restaurant when you’re on holiday? Why?

b. Listen to a conversation between a travel agent and a customer. Complete this customer enquiry form.

Real Holidays Ltd. Customer enquiry form
Resort Playa Blanca
Room  single  twin  balcony  sea view
Meal plan  self-catering  B&B  half-board  full-board
Airport From ______________Departure on ________ Nov.Return on ___________ To ____________________Dep: 09.35Arr: _______Dep: _____Arr:________
Client name 1. 2.
Contact phone number
Booking reference

(Adapted from a listening exercise in Going International, 1998)

c. Speaking

Student A is a travel agent. Student B is a customer. Role-play the following situation. After you’ve finished, change roles and repeat the role plays.

Student A: Travel agentYou will be given a list of the tours with specific details. A customer will come and ask you about the tour which he/she is interested in. Try to sell him/her a tour. Then, take the booking. Student B: CustomerYou want to have for a vacation. Ask for information about the tour you like and book it.

Section 2: reading

  1. Pre-reading

Which of the following things is better for a tourist to explore Can Tho City, buying a package tour or organizing a tour himself?

  1. Reading


Tours, or trips, to places within a city or country are known as local tours. Local tours can be of two types. First, there are one-day trips around a city or area. Second, there are local tours that can take from two days to a full week and can include an entire country.

Local tours are arranged by tour packagers. Sometimes the packager is also a tour operator and provides the equipment and the guides for the tours. The packagers make up the itinerary, which is the schedule or listing of the places to be visited, and prepay (pay in advance) for any admission fees that may be charged. An admission fee is the charge to enter a place. It is usually prepaid on tours. If the tourists will stay overnight, the packager also arranges for hotel accommodations. Sometimes meals as well are included in local tour packages.

Tourists can arrange for local tours in two ways. They can reserve space on tours as part of a package they buy from their travel agent at home. In this case, all reservations are made before the tourists leave their own country. The arrangements are set before they arrive at the destination country.

The second way tourists can arrange for local tours is to have a travel agent make arrangements once they get to the destination country. Some tourists like to make plans and reservations for local tours after they have arrived and learned more about what they might like to see. They prefer not to have every day of their vacation planned ahead.

(Adapted from English for the Travel Industry

by Benedict Kruse and Bettijune Kruse, 1982)

Answer the following questions

  1. What are the two ways that tourists can arrange for local tours?




  1. Why do some tourists prefer to make local tour reservations after they arrive in the destination country?




3. Vocabulary

Choose the correct word or phrase to complete each sentence.

  1. One-day trips around a city and longer trips within one country are known as _______.

a. package toursc. local tours

b. vacation tripsd. seeing sights

  1. The schedule or listing of places to be visited is called the _______.

a. routec. program

b. itineraryd. guide

  1. Some places, such as museums or historic homes, charge _______ for people to enter.

a. tour feesc. operating fees

b. admission feesd. city taxes

  1. Such charges, as well as the cost of hotel accommodations and meals, are usually _______ by the packager for local tours.

a. listedc. prepaid

b. taxedd. arranged

4. Speaking

Discuss the following questions in groups.

1. Where have you traveled during the past 5 years? Which holidays did you enjoy most?

2. What kinds of the following kinds of holidays do you like most?



Questions & Answers

Is there any normative that regulates the use of silver nanoparticles?
Damian Reply
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What fields keep nano created devices from performing or assimulating ? Magnetic fields ? Are do they assimilate ?
Stoney Reply
why we need to study biomolecules, molecular biology in nanotechnology?
Adin Reply
yes I'm doing my masters in nanotechnology, we are being studying all these domains as well..
what school?
biomolecules are e building blocks of every organics and inorganic materials.
anyone know any internet site where one can find nanotechnology papers?
Damian Reply
sciencedirect big data base
Introduction about quantum dots in nanotechnology
Praveena Reply
what does nano mean?
Anassong Reply
nano basically means 10^(-9). nanometer is a unit to measure length.
do you think it's worthwhile in the long term to study the effects and possibilities of nanotechnology on viral treatment?
Damian Reply
absolutely yes
how to know photocatalytic properties of tio2 nanoparticles...what to do now
Akash Reply
it is a goid question and i want to know the answer as well
characteristics of micro business
for teaching engĺish at school how nano technology help us
Do somebody tell me a best nano engineering book for beginners?
s. Reply
there is no specific books for beginners but there is book called principle of nanotechnology
what is fullerene does it is used to make bukky balls
Devang Reply
are you nano engineer ?
fullerene is a bucky ball aka Carbon 60 molecule. It was name by the architect Fuller. He design the geodesic dome. it resembles a soccer ball.
what is the actual application of fullerenes nowadays?
That is a great question Damian. best way to answer that question is to Google it. there are hundreds of applications for buck minister fullerenes, from medical to aerospace. you can also find plenty of research papers that will give you great detail on the potential applications of fullerenes.
what is the Synthesis, properties,and applications of carbon nano chemistry
Abhijith Reply
Mostly, they use nano carbon for electronics and for materials to be strengthened.
is Bucky paper clear?
carbon nanotubes has various application in fuel cells membrane, current research on cancer drug,and in electronics MEMS and NEMS etc
so some one know about replacing silicon atom with phosphorous in semiconductors device?
s. Reply
Yeah, it is a pain to say the least. You basically have to heat the substarte up to around 1000 degrees celcius then pass phosphene gas over top of it, which is explosive and toxic by the way, under very low pressure.
Do you know which machine is used to that process?
how to fabricate graphene ink ?
for screen printed electrodes ?
What is lattice structure?
s. Reply
of graphene you mean?
or in general
in general
Graphene has a hexagonal structure
On having this app for quite a bit time, Haven't realised there's a chat room in it.
what is biological synthesis of nanoparticles
Sanket Reply
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Source:  OpenStax, English for tourism. OpenStax CNX. Aug 13, 2009 Download for free at http://cnx.org/content/col10770/1.2
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