<< Chapter < Page Chapter >> Page >
HOTEL CHECKOUT

Section 1: language focus

1. Structures

Dealing with the checkout

Politely expressing requests

Would you…please?

Ex: Would you sign here please?

Expressions to learn

How are you paying?

Service and tax are included.

Would you sign here, please?

Your signature here, please.

Here’s your receipt.

Do you have some form of identification?

Don’t worry sir. I’ll stamp it.

Practice

1. read the conversation at the cashier’s office. the parts are not in the correct order.

Which parts are spoken by the guest? Mark the parts with a "G".

Which parts are spoken by the cashier? Mark the parts with an "C".

Write numbers on the lines.

Then act out the conversation with a partner.

______:Ah, so service is included. Don’t you go in for tipping then in Finland?

______:Certainly sir. It’s Mr. Arkwright isn’t it?

______:Certainly sir. May I have the card please?

______:good morning sir. can i help you?

______:Here you are.

______:I’d like to settle my bill.

______:Just a moment sir… Here we are. Four nights at 93 marks, and here are the meals that you had at the hotel. That makes a total of 665 marks.

______:Not very much sir.

______:Right. Now can I pay by Eurocard?

______:That’s right. I’m leaving today, so I’d like to have my bill.

______:That’s the twelve and a half per cent service charge.

______:Um- what’s is this amount here?

______:Would you sign here please?

2. listen to the tape and tick the table with details of the bill.

St. James Hotel
BILL RECORD CARD
Bill No. 692 Name of guest Adams
Cash Service incl.
Credit card VAT
Cheques Receipt
Bankers card Cashier PMS

Dealing with the bill payment

- Explaining the bill: (Item number…) is (money) for …

Ex: Item six is 15 marks for the garage.

- Expressions to learn

The first number is your room number 222

That comes to 258 marks altoggether.

The second entry here is the restaurant.

Item 9 is a mistake.

I’m afraid I can’t make it any less for you.

PRACTICE

1. Listen to the tape and answer these questions.

How many items are there in the bill?

How many are the mistakes and corrected?

Is the receptionist helpful? Does she explain the bill clearly?

The bill of Mr. Robert Colyer.

Name ROBERT COLYER
Hometown Edinburgh
Room number 222
No. of persons 1
Price 140
Date 26.6
1
1 555526 N0 000222 : : ROOM NUMBER
2 A 003300 : RAV RESTAURANT STEAK HOUSE
3 A7 002200 : PUH TELEPHONE
4 555526 US 005300 : :
5 B 001500 DEB :
6 B 003476 : HOTPALV GARAGE
7 B9 010276 : RAV RESTAURANT MAIN LUNCH
8 559526 US 010726 : :
9 B 014000 DEB : A MISTAKE
10 B 024726 : HUON ROOM RATE
11 562526 US 024726 : :
12 B 010726 DEB :
13 B 010276 KRED : MISTAKE CORRECTED
14 B 024276 DEB :
15 565526 US 024276 : :
16 A 021200 DEB : CORRECTED TOTAL
17 A5 000400 : RAV BREAKFAST
18 A 025876 : PORT RECEPTIION PAPERS
19 No. 004774 568527 US : : TOTAL
20
21

2. Look at the sample bill and take turns to practice to explain it with your partner.

The sample Bill

Name BERNARD LEGROS
Hometown Paris, France
Room number 365
No. of persons 1
Price 135:-
Date 3.4.98
1 989≥-3 N0 000356 : :
2 B 001240 : PUH
3 B 002000 : HOTPALV
4 989≥-3 US 003240 : :
5 B 003420 DEB :
6 B 013500 : HUON
7 990≥-3 US 016920 : :
8 B 016920 DEB :
9 B 003420 KRED :
10 B 003240 DEB :
11 991≥-3 US 016740 : :
12 B 016740 DEB :
13 B 001240 KORJ :
14 B 001240 : RAV
15 992≥-3 US 016740 : :
16 A 016740 DEB :
17 A 001500 : RAV
18 994≥-4 US 018240 : :
19 No. 004841
20
21

Questions & Answers

anyone know any internet site where one can find nanotechnology papers?
Damian Reply
research.net
kanaga
Introduction about quantum dots in nanotechnology
Praveena Reply
what does nano mean?
Anassong Reply
nano basically means 10^(-9). nanometer is a unit to measure length.
Bharti
do you think it's worthwhile in the long term to study the effects and possibilities of nanotechnology on viral treatment?
Damian Reply
absolutely yes
Daniel
how to know photocatalytic properties of tio2 nanoparticles...what to do now
Akash Reply
it is a goid question and i want to know the answer as well
Maciej
characteristics of micro business
Abigail
for teaching engĺish at school how nano technology help us
Anassong
Do somebody tell me a best nano engineering book for beginners?
s. Reply
there is no specific books for beginners but there is book called principle of nanotechnology
NANO
what is fullerene does it is used to make bukky balls
Devang Reply
are you nano engineer ?
s.
fullerene is a bucky ball aka Carbon 60 molecule. It was name by the architect Fuller. He design the geodesic dome. it resembles a soccer ball.
Tarell
what is the actual application of fullerenes nowadays?
Damian
That is a great question Damian. best way to answer that question is to Google it. there are hundreds of applications for buck minister fullerenes, from medical to aerospace. you can also find plenty of research papers that will give you great detail on the potential applications of fullerenes.
Tarell
what is the Synthesis, properties,and applications of carbon nano chemistry
Abhijith Reply
Mostly, they use nano carbon for electronics and for materials to be strengthened.
Virgil
is Bucky paper clear?
CYNTHIA
carbon nanotubes has various application in fuel cells membrane, current research on cancer drug,and in electronics MEMS and NEMS etc
NANO
so some one know about replacing silicon atom with phosphorous in semiconductors device?
s. Reply
Yeah, it is a pain to say the least. You basically have to heat the substarte up to around 1000 degrees celcius then pass phosphene gas over top of it, which is explosive and toxic by the way, under very low pressure.
Harper
Do you know which machine is used to that process?
s.
how to fabricate graphene ink ?
SUYASH Reply
for screen printed electrodes ?
SUYASH
What is lattice structure?
s. Reply
of graphene you mean?
Ebrahim
or in general
Ebrahim
in general
s.
Graphene has a hexagonal structure
tahir
On having this app for quite a bit time, Haven't realised there's a chat room in it.
Cied
what is biological synthesis of nanoparticles
Sanket Reply
what's the easiest and fastest way to the synthesize AgNP?
Damian Reply
China
Cied
types of nano material
abeetha Reply
I start with an easy one. carbon nanotubes woven into a long filament like a string
Porter
many many of nanotubes
Porter
what is the k.e before it land
Yasmin
what is the function of carbon nanotubes?
Cesar
I'm interested in nanotube
Uday
what is nanomaterials​ and their applications of sensors.
Ramkumar Reply
Got questions? Join the online conversation and get instant answers!
Jobilize.com Reply

Get the best Algebra and trigonometry course in your pocket!





Source:  OpenStax, English for tourism. OpenStax CNX. Aug 13, 2009 Download for free at http://cnx.org/content/col10770/1.2
Google Play and the Google Play logo are trademarks of Google Inc.

Notification Switch

Would you like to follow the 'English for tourism' conversation and receive update notifications?

Ask