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HOTEL CHECKOUT

Section 1: language focus

1. Structures

Dealing with the checkout

Politely expressing requests

Would you…please?

Ex: Would you sign here please?

Expressions to learn

How are you paying?

Service and tax are included.

Would you sign here, please?

Your signature here, please.

Here’s your receipt.

Do you have some form of identification?

Don’t worry sir. I’ll stamp it.

Practice

1. read the conversation at the cashier’s office. the parts are not in the correct order.

Which parts are spoken by the guest? Mark the parts with a "G".

Which parts are spoken by the cashier? Mark the parts with an "C".

Write numbers on the lines.

Then act out the conversation with a partner.

______:Ah, so service is included. Don’t you go in for tipping then in Finland?

______:Certainly sir. It’s Mr. Arkwright isn’t it?

______:Certainly sir. May I have the card please?

______:good morning sir. can i help you?

______:Here you are.

______:I’d like to settle my bill.

______:Just a moment sir… Here we are. Four nights at 93 marks, and here are the meals that you had at the hotel. That makes a total of 665 marks.

______:Not very much sir.

______:Right. Now can I pay by Eurocard?

______:That’s right. I’m leaving today, so I’d like to have my bill.

______:That’s the twelve and a half per cent service charge.

______:Um- what’s is this amount here?

______:Would you sign here please?

2. listen to the tape and tick the table with details of the bill.

St. James Hotel
BILL RECORD CARD
Bill No. 692 Name of guest Adams
Cash Service incl.
Credit card VAT
Cheques Receipt
Bankers card Cashier PMS

Dealing with the bill payment

- Explaining the bill: (Item number…) is (money) for …

Ex: Item six is 15 marks for the garage.

- Expressions to learn

The first number is your room number 222

That comes to 258 marks altoggether.

The second entry here is the restaurant.

Item 9 is a mistake.

I’m afraid I can’t make it any less for you.

PRACTICE

1. Listen to the tape and answer these questions.

How many items are there in the bill?

How many are the mistakes and corrected?

Is the receptionist helpful? Does she explain the bill clearly?

The bill of Mr. Robert Colyer.

Name ROBERT COLYER
Hometown Edinburgh
Room number 222
No. of persons 1
Price 140
Date 26.6
1
1 555526 N0 000222 : : ROOM NUMBER
2 A 003300 : RAV RESTAURANT STEAK HOUSE
3 A7 002200 : PUH TELEPHONE
4 555526 US 005300 : :
5 B 001500 DEB :
6 B 003476 : HOTPALV GARAGE
7 B9 010276 : RAV RESTAURANT MAIN LUNCH
8 559526 US 010726 : :
9 B 014000 DEB : A MISTAKE
10 B 024726 : HUON ROOM RATE
11 562526 US 024726 : :
12 B 010726 DEB :
13 B 010276 KRED : MISTAKE CORRECTED
14 B 024276 DEB :
15 565526 US 024276 : :
16 A 021200 DEB : CORRECTED TOTAL
17 A5 000400 : RAV BREAKFAST
18 A 025876 : PORT RECEPTIION PAPERS
19 No. 004774 568527 US : : TOTAL
20
21

2. Look at the sample bill and take turns to practice to explain it with your partner.

The sample Bill

Name BERNARD LEGROS
Hometown Paris, France
Room number 365
No. of persons 1
Price 135:-
Date 3.4.98
1 989≥-3 N0 000356 : :
2 B 001240 : PUH
3 B 002000 : HOTPALV
4 989≥-3 US 003240 : :
5 B 003420 DEB :
6 B 013500 : HUON
7 990≥-3 US 016920 : :
8 B 016920 DEB :
9 B 003420 KRED :
10 B 003240 DEB :
11 991≥-3 US 016740 : :
12 B 016740 DEB :
13 B 001240 KORJ :
14 B 001240 : RAV
15 992≥-3 US 016740 : :
16 A 016740 DEB :
17 A 001500 : RAV
18 994≥-4 US 018240 : :
19 No. 004841
20
21

Questions & Answers

Application of nanotechnology in medicine
what is variations in raman spectra for nanomaterials
Jyoti Reply
I only see partial conversation and what's the question here!
Crow Reply
what about nanotechnology for water purification
RAW Reply
please someone correct me if I'm wrong but I think one can use nanoparticles, specially silver nanoparticles for water treatment.
Damian
yes that's correct
Professor
I think
Professor
what is the stm
Brian Reply
is there industrial application of fullrenes. What is the method to prepare fullrene on large scale.?
Rafiq
industrial application...? mmm I think on the medical side as drug carrier, but you should go deeper on your research, I may be wrong
Damian
How we are making nano material?
LITNING Reply
what is a peer
LITNING Reply
What is meant by 'nano scale'?
LITNING Reply
What is STMs full form?
LITNING
scanning tunneling microscope
Sahil
how nano science is used for hydrophobicity
Santosh
Do u think that Graphene and Fullrene fiber can be used to make Air Plane body structure the lightest and strongest. Rafiq
Rafiq
what is differents between GO and RGO?
Mahi
what is simplest way to understand the applications of nano robots used to detect the cancer affected cell of human body.? How this robot is carried to required site of body cell.? what will be the carrier material and how can be detected that correct delivery of drug is done Rafiq
Rafiq
if virus is killing to make ARTIFICIAL DNA OF GRAPHENE FOR KILLED THE VIRUS .THIS IS OUR ASSUMPTION
Anam
analytical skills graphene is prepared to kill any type viruses .
Anam
what is Nano technology ?
Bob Reply
write examples of Nano molecule?
Bob
The nanotechnology is as new science, to scale nanometric
brayan
nanotechnology is the study, desing, synthesis, manipulation and application of materials and functional systems through control of matter at nanoscale
Damian
Is there any normative that regulates the use of silver nanoparticles?
Damian Reply
what king of growth are you checking .?
Renato
What fields keep nano created devices from performing or assimulating ? Magnetic fields ? Are do they assimilate ?
Stoney Reply
why we need to study biomolecules, molecular biology in nanotechnology?
Adin Reply
?
Kyle
yes I'm doing my masters in nanotechnology, we are being studying all these domains as well..
Adin
why?
Adin
what school?
Kyle
biomolecules are e building blocks of every organics and inorganic materials.
Joe
anyone know any internet site where one can find nanotechnology papers?
Damian Reply
research.net
kanaga
sciencedirect big data base
Ernesto
Introduction about quantum dots in nanotechnology
Praveena Reply
hi
Loga
what does nano mean?
Anassong Reply
nano basically means 10^(-9). nanometer is a unit to measure length.
Bharti
how did you get the value of 2000N.What calculations are needed to arrive at it
Smarajit Reply
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Source:  OpenStax, English for tourism. OpenStax CNX. Aug 13, 2009 Download for free at http://cnx.org/content/col10770/1.2
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