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This module on incident management is part of the Food Safety Knowledge Network's Basic Level resources for food manufacturers. This module was authored by Kevin Swoffer.


Welcome to Introduction to Incident Management .

This learning module is part of the Food Safety Knowledge Network Basic Level Program.

The Basic Level and Intermediate Level Programs were developed through a partnership between the Global Food Safety Initiative and Michigan State University to enhance the technical knowledge of individuals responsible for food safety, especially those working for small or less-developed businesses.

To learn more about the Food Safety Knowledge Network, please visit www.foodsafetyknowledgenetwork.org .

Module overview

Your company’s main objective is to produce safe and legal food. As the person responsible for food safety, it is important that you ensure that the product produced and placed on the market is safe and poses no risk to customers’ health. You must know how to minimize risk and safeguard customers.

It is the legal responsibility of the manufacturer to produce safe food . In many countries there is a legal obligation to have procedures in place to ensure that if a company suspects or is aware that it has placed unsafe food on the market, the company must quickly and effectively withdraw the product from the market and inform the customers. You also must ensure that the product is of the quality demanded by and agreed upon with the customer.

In the event that the quality of the product supplied to a customer could lead to complaints or commercial loss, then these situations must quickly and effectively be managed to make sure your company’s reputation is not compromised and customers are not made ill. A poorly controlled incident management system will have a direct effect on the reputation and commercial well-being of your company.

This Basic Level learning module covers the requirements for effective implementation and maintenance of an incident management system.

The following topics will be discussed:

  • system development
  • evaluation of incidents
  • complaint handling
  • product quarantine
  • product recall.

Module objectives

Upon completion of this module, you should be able to

  • understand the principles and reasons for an effective incident management system
  • provide specific knowledge for all product safety issues/complaints
  • provide specific knowledge about the significance of product safety issues/ complaints
  • provide specific knowledge about the design and maintenance of a quarantine procedure for all products affected within your company
  • provide specific knowledge about the design and maintenance of the product recall system.

System development

As the person responsible for food safety within the factory, you must develop procedures to effectively quarantine an unsafe product ensure the training of the employees in the product quarantine system

  • monitor staff on the practices involved with the product quarantine system
  • recall a product quickly and effectively
  • ensure the training of the employees in the product recall system
  • monitor employees as they take the steps to recall a product
  • develop quidelines to discipline and/or retrain employees in product quarantine practices and product recall procedures.

Questions & Answers

I only see partial conversation and what's the question here!
Crow Reply
what about nanotechnology for water purification
RAW Reply
please someone correct me if I'm wrong but I think one can use nanoparticles, specially silver nanoparticles for water treatment.
what is the stm
Brian Reply
is there industrial application of fullrenes. What is the method to prepare fullrene on large scale.?
industrial application...? mmm I think on the medical side as drug carrier, but you should go deeper on your research, I may be wrong
How we are making nano material?
what is a peer
What is meant by 'nano scale'?
What is STMs full form?
scanning tunneling microscope
how nano science is used for hydrophobicity
Do u think that Graphene and Fullrene fiber can be used to make Air Plane body structure the lightest and strongest. Rafiq
what is differents between GO and RGO?
what is simplest way to understand the applications of nano robots used to detect the cancer affected cell of human body.? How this robot is carried to required site of body cell.? what will be the carrier material and how can be detected that correct delivery of drug is done Rafiq
what is Nano technology ?
Bob Reply
write examples of Nano molecule?
The nanotechnology is as new science, to scale nanometric
nanotechnology is the study, desing, synthesis, manipulation and application of materials and functional systems through control of matter at nanoscale
Is there any normative that regulates the use of silver nanoparticles?
Damian Reply
what king of growth are you checking .?
What fields keep nano created devices from performing or assimulating ? Magnetic fields ? Are do they assimilate ?
Stoney Reply
why we need to study biomolecules, molecular biology in nanotechnology?
Adin Reply
yes I'm doing my masters in nanotechnology, we are being studying all these domains as well..
what school?
biomolecules are e building blocks of every organics and inorganic materials.
anyone know any internet site where one can find nanotechnology papers?
Damian Reply
sciencedirect big data base
Introduction about quantum dots in nanotechnology
Praveena Reply
what does nano mean?
Anassong Reply
nano basically means 10^(-9). nanometer is a unit to measure length.
do you think it's worthwhile in the long term to study the effects and possibilities of nanotechnology on viral treatment?
Damian Reply
absolutely yes
how to know photocatalytic properties of tio2 nanoparticles...what to do now
Akash Reply
it is a goid question and i want to know the answer as well
characteristics of micro business
for teaching engĺish at school how nano technology help us
How can I make nanorobot?
how did you get the value of 2000N.What calculations are needed to arrive at it
Smarajit Reply
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Source:  OpenStax, Food safety knowledge network basic level requirements. OpenStax CNX. Dec 30, 2009 Download for free at http://cnx.org/content/col11142/1.4
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