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This module on incident management is part of the Food Safety Knowledge Network's Basic Level resources for food manufacturers. This module was authored by Kevin Swoffer.


Welcome to Introduction to Incident Management .

This learning module is part of the Food Safety Knowledge Network Basic Level Program.

The Basic Level and Intermediate Level Programs were developed through a partnership between the Global Food Safety Initiative and Michigan State University to enhance the technical knowledge of individuals responsible for food safety, especially those working for small or less-developed businesses.

To learn more about the Food Safety Knowledge Network, please visit www.foodsafetyknowledgenetwork.org .

Module overview

Your company’s main objective is to produce safe and legal food. As the person responsible for food safety, it is important that you ensure that the product produced and placed on the market is safe and poses no risk to customers’ health. You must know how to minimize risk and safeguard customers.

It is the legal responsibility of the manufacturer to produce safe food . In many countries there is a legal obligation to have procedures in place to ensure that if a company suspects or is aware that it has placed unsafe food on the market, the company must quickly and effectively withdraw the product from the market and inform the customers. You also must ensure that the product is of the quality demanded by and agreed upon with the customer.

In the event that the quality of the product supplied to a customer could lead to complaints or commercial loss, then these situations must quickly and effectively be managed to make sure your company’s reputation is not compromised and customers are not made ill. A poorly controlled incident management system will have a direct effect on the reputation and commercial well-being of your company.

This Basic Level learning module covers the requirements for effective implementation and maintenance of an incident management system.

The following topics will be discussed:

  • system development
  • evaluation of incidents
  • complaint handling
  • product quarantine
  • product recall.

Module objectives

Upon completion of this module, you should be able to

  • understand the principles and reasons for an effective incident management system
  • provide specific knowledge for all product safety issues/complaints
  • provide specific knowledge about the significance of product safety issues/ complaints
  • provide specific knowledge about the design and maintenance of a quarantine procedure for all products affected within your company
  • provide specific knowledge about the design and maintenance of the product recall system.

System development

As the person responsible for food safety within the factory, you must develop procedures to effectively quarantine an unsafe product ensure the training of the employees in the product quarantine system

  • monitor staff on the practices involved with the product quarantine system
  • recall a product quickly and effectively
  • ensure the training of the employees in the product recall system
  • monitor employees as they take the steps to recall a product
  • develop quidelines to discipline and/or retrain employees in product quarantine practices and product recall procedures.

Questions & Answers

anyone know any internet site where one can find nanotechnology papers?
Damian Reply
Introduction about quantum dots in nanotechnology
Praveena Reply
what does nano mean?
Anassong Reply
nano basically means 10^(-9). nanometer is a unit to measure length.
do you think it's worthwhile in the long term to study the effects and possibilities of nanotechnology on viral treatment?
Damian Reply
absolutely yes
how to know photocatalytic properties of tio2 nanoparticles...what to do now
Akash Reply
it is a goid question and i want to know the answer as well
characteristics of micro business
for teaching engĺish at school how nano technology help us
Do somebody tell me a best nano engineering book for beginners?
s. Reply
there is no specific books for beginners but there is book called principle of nanotechnology
what is fullerene does it is used to make bukky balls
Devang Reply
are you nano engineer ?
fullerene is a bucky ball aka Carbon 60 molecule. It was name by the architect Fuller. He design the geodesic dome. it resembles a soccer ball.
what is the actual application of fullerenes nowadays?
That is a great question Damian. best way to answer that question is to Google it. there are hundreds of applications for buck minister fullerenes, from medical to aerospace. you can also find plenty of research papers that will give you great detail on the potential applications of fullerenes.
what is the Synthesis, properties,and applications of carbon nano chemistry
Abhijith Reply
Mostly, they use nano carbon for electronics and for materials to be strengthened.
is Bucky paper clear?
carbon nanotubes has various application in fuel cells membrane, current research on cancer drug,and in electronics MEMS and NEMS etc
so some one know about replacing silicon atom with phosphorous in semiconductors device?
s. Reply
Yeah, it is a pain to say the least. You basically have to heat the substarte up to around 1000 degrees celcius then pass phosphene gas over top of it, which is explosive and toxic by the way, under very low pressure.
Do you know which machine is used to that process?
how to fabricate graphene ink ?
for screen printed electrodes ?
What is lattice structure?
s. Reply
of graphene you mean?
or in general
in general
Graphene has a hexagonal structure
On having this app for quite a bit time, Haven't realised there's a chat room in it.
what is biological synthesis of nanoparticles
Sanket Reply
what's the easiest and fastest way to the synthesize AgNP?
Damian Reply
types of nano material
abeetha Reply
I start with an easy one. carbon nanotubes woven into a long filament like a string
many many of nanotubes
what is the k.e before it land
what is the function of carbon nanotubes?
I'm interested in nanotube
what is nanomaterials​ and their applications of sensors.
Ramkumar Reply
how did you get the value of 2000N.What calculations are needed to arrive at it
Smarajit Reply
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Source:  OpenStax, Food safety knowledge network basic level requirements. OpenStax CNX. Dec 30, 2009 Download for free at http://cnx.org/content/col11142/1.4
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