<< Chapter < Page Chapter >> Page >

Economic and management sciences

Grade 7

Successful management sciences

Module 5

Human resources management

Managing people

1. The duties of the manager

Over and above his other management tasks, the manager of any concern is especially responsible for utilizing the people who work for him:

  • He must treat his employees in such a way that they have no reason to complain.
  • He must motivate his employees to use their abilities to the full.

A manager must know what is happening on the lower levels of the concern. He must make time to talk to his employees. This is also referred to as roving management .

2. The expectations of the manager

The successful manager must also be familiar with the expectations of his staff, and he must take active steps to fulfil in those expectations.

What are those expectations?

Good treatment

  • Every worker wants to work under ideal circumstances.
  • Every worker would like a pleasant relationship with his boss.
  • Every worker wants to be treated fairly.


Every worker has five basic expectations that will motivate them to give their best:

  • “Let’s come to an agreement about the results I’m supposed to achieve.” (Setting of goals)
  • Give me the opportunity to prove myself.” (Participation and delegating)
  • Inform me about my progress – good or bad”. (Management control)
  • Assist me if I need help, or when I do not perform well.” (Managing the underachiever)
  • Acknowledge my contribution by rewarding me accordingly.” (Rewards that motivate)

Ways in which the manager can motivate his staff

  1. Setting of goals

When the manager sets certain goals for the employee to achieve, this serves as an agreement between the manager and his employee.

The employee expects these goals to be realistic , in other words, they must be attainable.

The manager regards these goals as a challenge to the employee.

  1. Participation and delegating

A worker wants to prove himself. He welcomes help and support while he is still learning, but he soon longs for opportunities to prove himself. This can occur in two ways:

  • Participation in decision-making

One way of giving employees an opportunity to prove themselves, is to involve them in decision-making processes, i.e. to consult them, to ask for suggestions, and to include them in problem-solving discussions.

  • Delegating responsibilities

Another way of giving an employee an opportunity to prove himself, is to delegate certain responsibilities to him. Delegating means that a member of staff is entrusted with the power to use his own judgment.

  1. Management control

The third expectation of an employee is that he will be kept informed about his progress – whether it is good or bad. To be able to do that, the manager must exercise effective management control.

The purpose of management control is to confirm that the work of the particular employee meets the required standards. Records should also be kept of individuals’ achievements.

  1. Dealing with the under-achiever

It is the task of the manager to help the employee, not to judge him. Do not point out his shortcomings or imply that poor achievement is his fault. Try to find a solution, instead of a mistake; tackle the problem, not the person. If the employee improves, the manager should re-enforce this improvement by providing positive feedback, and set new goals.

  1. Rewards to serve as motivation

The last expectation of the employee, but not the least, is to be rewarded for his contribution.

Acknowledgement is what makes a reward worthwhile. It is not so much the nature or the size of the reward that counts, but the fact that it is a token of acknowledging an achievement.

Rewards play a very important role in motivating employees to higher levels of achievement if it is used to acknowledge achievement. Managers who neglect the rewards at their disposal, neglect powerful instruments – to their own detriment.

This information is adapted from: Mol. A., Help! Ek is ‘n bestuurder , (Cape Town: Tafelberg, 1990)


LO 3
MANAGERIAL, CONSUMER AND FINANCIAL KNOWLEDGE AND SKILLSThe learner will be able to demonstrate knowledge and the ability to apply responsibly a range of managerial, consumer and financial skills.
We know this when the learner:
3.1 explains the role of planning, organising, leading and controlling (e.g. financial and procedural controls) in a business;
3.2 discusses different approaches to leadership and management;
3.3 describes the importance of administration in managing a business (record keeping, storing documentation);
3.5 draws up an elementary statement of net worth, using personal records.

Questions & Answers

Is there any normative that regulates the use of silver nanoparticles?
Damian Reply
what king of growth are you checking .?
What fields keep nano created devices from performing or assimulating ? Magnetic fields ? Are do they assimilate ?
Stoney Reply
why we need to study biomolecules, molecular biology in nanotechnology?
Adin Reply
yes I'm doing my masters in nanotechnology, we are being studying all these domains as well..
what school?
biomolecules are e building blocks of every organics and inorganic materials.
anyone know any internet site where one can find nanotechnology papers?
Damian Reply
sciencedirect big data base
Introduction about quantum dots in nanotechnology
Praveena Reply
what does nano mean?
Anassong Reply
nano basically means 10^(-9). nanometer is a unit to measure length.
do you think it's worthwhile in the long term to study the effects and possibilities of nanotechnology on viral treatment?
Damian Reply
absolutely yes
how to know photocatalytic properties of tio2 nanoparticles...what to do now
Akash Reply
it is a goid question and i want to know the answer as well
characteristics of micro business
for teaching engĺish at school how nano technology help us
Do somebody tell me a best nano engineering book for beginners?
s. Reply
there is no specific books for beginners but there is book called principle of nanotechnology
what is fullerene does it is used to make bukky balls
Devang Reply
are you nano engineer ?
fullerene is a bucky ball aka Carbon 60 molecule. It was name by the architect Fuller. He design the geodesic dome. it resembles a soccer ball.
what is the actual application of fullerenes nowadays?
That is a great question Damian. best way to answer that question is to Google it. there are hundreds of applications for buck minister fullerenes, from medical to aerospace. you can also find plenty of research papers that will give you great detail on the potential applications of fullerenes.
what is the Synthesis, properties,and applications of carbon nano chemistry
Abhijith Reply
Mostly, they use nano carbon for electronics and for materials to be strengthened.
is Bucky paper clear?
carbon nanotubes has various application in fuel cells membrane, current research on cancer drug,and in electronics MEMS and NEMS etc
so some one know about replacing silicon atom with phosphorous in semiconductors device?
s. Reply
Yeah, it is a pain to say the least. You basically have to heat the substarte up to around 1000 degrees celcius then pass phosphene gas over top of it, which is explosive and toxic by the way, under very low pressure.
Do you know which machine is used to that process?
how to fabricate graphene ink ?
for screen printed electrodes ?
What is lattice structure?
s. Reply
of graphene you mean?
or in general
in general
Graphene has a hexagonal structure
On having this app for quite a bit time, Haven't realised there's a chat room in it.
what is biological synthesis of nanoparticles
Sanket Reply
how did you get the value of 2000N.What calculations are needed to arrive at it
Smarajit Reply
Privacy Information Security Software Version 1.1a
Got questions? Join the online conversation and get instant answers!
Jobilize.com Reply

Get the best Algebra and trigonometry course in your pocket!

Source:  OpenStax, Economic and management sciences grade 7. OpenStax CNX. Sep 10, 2009 Download for free at http://cnx.org/content/col11025/1.1
Google Play and the Google Play logo are trademarks of Google Inc.

Notification Switch

Would you like to follow the 'Economic and management sciences grade 7' conversation and receive update notifications?