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Economic and management services

Grade 4

The corner café

Module 6

The café and clients

Any good businessman or –woman will do his/her best to keep clients happy by looking after their interests. He/she should take good care of various aspects of the business.

  1. Safety measures and hygiene

The owner of a shop does not only take care of the safety of the staff, but also of his customers. He must prevent injuries, e.g. by indicating when floors are wet, to keep customers from slipping. If a worker or a customer is injured on the premises, the necessary first aid must be applied.

Cafés often are targets for armed robberies. How could the owner to some extent attempt to protect his staff and customers against such an event? (Group work)

A clean shop encourages people to buy from it. Floors should be shiny and there should not be any flies. The staff should look neat and stock should be displayed attractively. As little as one negative experience could help a customer to decide that he or she does not want to buy from a particular business.

  1. Service counter

This probably is the centre of all the activities of the café. The service counter is also found near the entrance/exit of the café and someone has to be on duty at all times.

Activity 1

To make a list of services rendered in a business [lo 4.2]

See whether you and your partner can draw up a list of services to indicate what happens at the service counter.

…………………………………………………………………………………

…………………………………………………………………………………

…………………………………………………………………………………

…………………………………………………………………………………

…………………………………………………………………………………

…………………………………………………………………………………

…………………………………………………………………………………

Yes, this is where payment is made. We can also pay electricity accounts and buy Lotto tickets at this point, Smokers can buy their cigarettes here and fruit and vegetables may be weighed here. The safety precautions therefore have to be most securing around this counter.

What do you think the manager does with the large amounts of cash on the premises? Does he have to drive to the bank every hour? (Brainstorming)

  1. Advertisements

How many cafés are situated close to your home?

If you refer to module one, you will realise why businesses have to advertise their services and products. That is right – they are in competition with other businesses in the vicinity.

Activity 2

To design an advertisement [lo 4.3]

Do you think the corner café needs to advertise its products?

Discuss this in small groups and report your ideas to the class. Remember to offer good reasons to prove your argument.

Now design an advertisement for the local newspaper to advertise the café that has just been opened in your vicinity.

The needs of the customer

The main objective of the owner of the café is to meet the needs of his customers .

Well, who are his customers? Yes, they are the people who live in the residential areas that border on the café, as well as visitors to the area.

Every family needs a variety of products and services to survive from day to day. Some products, like bread and milk, need to be bought daily, while others do not need to be acquired as regularly. The café provides for daily requirements, which are rated as “ FAST LANE ” products as well as for the less frequently bought or “ SLOW LANE ” products. Some products will therefore remain on the shelves for a longer period than other products.

Activity 3

To find out how the owner categorises the stock [lo 4.2]

Pay a visit to your local café and compile a list of articles from the various categories.

“FAST LANE” “SLOW LANE”

Which list is longer?

(a) Are there any perishable articles in the ‘SLOW LANE’? Give a reason for your answer.

(b) How do prices of products in the ‘SLOW LANE’ compare with the prices of similar products in supermarkets? Can you think of a reason for this?

Assessment

Learning outcome 4: entrepreneurial knowledge and skills

The learner will be able to demonstrate entrepreneurial knowledge, skills and attitudes.

Assessment standard

We know this when the learner:

4.2 explains how entrepreneurs combine labour (work), capital (money, machinery, tools) and natural resources (raw materials) to gain profit;

  • differentiates between the entrepreneurial actions of buying, selling and producing.

Memorandum

Page 1

Facilitate a class discussion on safety measures/potentially dangerous situations in a café.

Page 1

During their visit to a café, learners can monitor and list the variety of services offered at the service counter. Electricity coupons, Lotto tickets, cigarettes, gas and many other products are sold. The cash register is also manned here.

Page 2

Make learners aware once more of the element of competition and motivate them to design an advertisement that focuses on the features of the café that they are marketing.

Page 3 and 4

  • Discuss the concepts “Fast and Slow Lane” and make sure that the learners understand them well.
  • During their visit to the café learners make a list of articles that can be classified as “fast lane” or” slow lane” articles, according to them.

It is important for the teacher to be quite conversant with the content of the module in order to give the learners proper guidelines on the kind of information they should collect during their visit to the

Questions & Answers

where we get a research paper on Nano chemistry....?
Maira Reply
nanopartical of organic/inorganic / physical chemistry , pdf / thesis / review
Ali
what are the products of Nano chemistry?
Maira Reply
There are lots of products of nano chemistry... Like nano coatings.....carbon fiber.. And lots of others..
learn
Even nanotechnology is pretty much all about chemistry... Its the chemistry on quantum or atomic level
learn
Google
da
no nanotechnology is also a part of physics and maths it requires angle formulas and some pressure regarding concepts
Bhagvanji
hey
Giriraj
Preparation and Applications of Nanomaterial for Drug Delivery
Hafiz Reply
revolt
da
Application of nanotechnology in medicine
what is variations in raman spectra for nanomaterials
Jyoti Reply
ya I also want to know the raman spectra
Bhagvanji
I only see partial conversation and what's the question here!
Crow Reply
what about nanotechnology for water purification
RAW Reply
please someone correct me if I'm wrong but I think one can use nanoparticles, specially silver nanoparticles for water treatment.
Damian
yes that's correct
Professor
I think
Professor
Nasa has use it in the 60's, copper as water purification in the moon travel.
Alexandre
nanocopper obvius
Alexandre
what is the stm
Brian Reply
is there industrial application of fullrenes. What is the method to prepare fullrene on large scale.?
Rafiq
industrial application...? mmm I think on the medical side as drug carrier, but you should go deeper on your research, I may be wrong
Damian
How we are making nano material?
LITNING Reply
what is a peer
LITNING Reply
What is meant by 'nano scale'?
LITNING Reply
What is STMs full form?
LITNING
scanning tunneling microscope
Sahil
how nano science is used for hydrophobicity
Santosh
Do u think that Graphene and Fullrene fiber can be used to make Air Plane body structure the lightest and strongest. Rafiq
Rafiq
what is differents between GO and RGO?
Mahi
what is simplest way to understand the applications of nano robots used to detect the cancer affected cell of human body.? How this robot is carried to required site of body cell.? what will be the carrier material and how can be detected that correct delivery of drug is done Rafiq
Rafiq
if virus is killing to make ARTIFICIAL DNA OF GRAPHENE FOR KILLED THE VIRUS .THIS IS OUR ASSUMPTION
Anam
analytical skills graphene is prepared to kill any type viruses .
Anam
Any one who tell me about Preparation and application of Nanomaterial for drug Delivery
Hafiz
what is Nano technology ?
Bob Reply
write examples of Nano molecule?
Bob
The nanotechnology is as new science, to scale nanometric
brayan
nanotechnology is the study, desing, synthesis, manipulation and application of materials and functional systems through control of matter at nanoscale
Damian
Is there any normative that regulates the use of silver nanoparticles?
Damian Reply
what king of growth are you checking .?
Renato
What fields keep nano created devices from performing or assimulating ? Magnetic fields ? Are do they assimilate ?
Stoney Reply
why we need to study biomolecules, molecular biology in nanotechnology?
Adin Reply
?
Kyle
yes I'm doing my masters in nanotechnology, we are being studying all these domains as well..
Adin
why?
Adin
what school?
Kyle
biomolecules are e building blocks of every organics and inorganic materials.
Joe
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Source:  OpenStax, Economic and management sciences grade 4. OpenStax CNX. Sep 17, 2009 Download for free at http://cnx.org/content/col11086/1.1
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