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English home language

Grade 9

Personal development and empowerment

Module 18

Interaction skills in telephonic conversations

Activity 1:

To demonstrate interactive skills in telephone conversations

[lo 2.4]

Time to Role Play

  • In the following role-play examples, imagine that you are calling Coca Cola or Captour to arrange a visit to their office.

Making a visitation request

  • Making a request involves three stages:

1 . Introduce yourself by giving your name and explaining who you are:

I am a Grade 8 learner at _____.High/Secondary School in _______

2 . Give the background to your request by explaining why you are making it:

I am doing a project on work experience and I need to arrange a visit to a company in your field....


I wish to enquire if you have a need for a volunteer in your organisation.

3 . Make your request politely and clearly.

3.1 Make sure that the receiver knows exactly what agreeing to your request will entail: How much of her/his time it will involve and what s/he or her/his staff will have to do: I wonder if I could pay a visit to your office for an hour or so sometime in the next two weeks, to talk to one of your staff about…

3.2 Make request: Make arrangementIf the person you are calling agrees to your request, it is important to make a clear arrangement. If you are arranging a meeting, for example, arrange the time and place and make sure you know where to go and what to do when you get there.

3.3 Make a note of all the information so that you do not need to call back again to find out something you have missed.

3.4 If the person you are calling cannot agree to your request, s/he may modify it. Listen carefully and try to fit in with her/his schedule.

3.5 Whether the receiver can help you or not, thank her or him and end the call politely.

  • Now practise your telephone skills in pairs . Do TWO each.

A . 1. You are contacting a company to ask for a sponsorship for a sports tour.

2. You are hosting a beauty pageant and need clothing for the contestants.

3. Contact a clothing store.

4. You wish to make an appointment to see a career consultant.

5. You wish to join a local gym.

6. You are replying to an advertisement for a waiter/waitress at a seafood restaurant.

7. You phone a shop to ask for a particular item that you need desperately.

B . Your partner is a receptionist, telephonist or secretary who will take a message for the appropriate person and will answer any questions you wish to ask.

Activity 2:

To recognize and use common abbreviations and acronyms appropriately

[lo 6.1]

Once you have decided on a career choice, and are qualified or trained in that field, you need to find employment. Often a newspaper is the ideal place to look for advertisements by prospective employers. There are also agencies where you can leave your details.

  • The following two examples appeared in a newspaper’s classified section:
1. Software developerLeading co. seeks developer with min. 4 yrs experience. Salary neg. B.Sc. Comp. Science recommended. Affirm. Action pos. Send detailed C.V.
2. National FundraiserSPCA requires fundraiser with rel. qualification in marketing/PRO with min. 5 yrs exp. In field of NGO fundraising. Own transport and valid 08 licence prerequisites.
  • Fill in the meanings of the abbreviations as they appear in the advertisements.

1.1. co. ______________________

1.2. min.______________________

1.3. yrs.________________________

1.4. exp.______________________

1.5. neg._________________________

1.6. B.Sc._________________________

1.7. comp.______________________

1.8. affirm.________________________

1.9. pos.________________________

1.10 CV.____________________________

2.1 SPCA __________________________

2.2 PRO_________________________

2.3 NGO ____________________________

  • An interesting career choice is that of estate agent. An estate agent usually earns commission and usually needs to advertise houses or flats in the classified section of a newspaper. Since advertising costs money, it is necessary to use abbreviations.
  • Read the following advertisements before rewriting the advertisements filling in the abbreviations in full.
  • Lovely sunny home; 3 bedrooms, b.i.c, bathroomm.e.s, d.g. with remote.
  • Security flat R165 000 o.n.c.o.Urgent sale. Lock-up garage www.Comfy Homes.co.za


LO 2


The learner will be able to communicate confidently and effectively in spoken language in a wide range of situations.

Assessment Standards(ASs)

We know this when the learner:

2.4 demonstrates a range of complex interaction skills by participating actively in group discussions, conversations, debates, group interviews and surveys, and while so doing:

2.4.1 tackles important issues (e.g. social and ethical issues related to the environment and human rights);

2.5 gives oral presentations confidently and creatively paying attention to:

2.5.1 pausing and variation in tempo and volume at key points;

2.5.2 purpose and audience;

2.5.3 posture, gesture, body language and facial expressions to engage audience interest;

2.5.4 variation in presentation modes;

2.5.5 register;

2.5.6 tone;

2.5.7 degree of formality

2.5.8 different social and cultural conventions;

2.5.9 appropriate figurative devices such as climax, anti-climax, hyperbole and rhetorical questions.

LO 6


The learner will know and be able to use the sounds, words and grammar of the language to create and interpret texts.

We know this when the learner:

6.1 works with words:

6.1.6 uses common prefixes and suffixes to work out meaning;

6.2 works with sentences:

6.2.6 uses a range of punctuation appropriately (e.g. colons, brackets to show something is in parentheses).

  • .

Questions & Answers

how can chip be made from sand
Eke Reply
is this allso about nanoscale material
are nano particles real
Missy Reply
Hello, if I study Physics teacher in bachelor, can I study Nanotechnology in master?
Lale Reply
no can't
where is the latest information on a no technology how can I find it
where we get a research paper on Nano chemistry....?
Maira Reply
nanopartical of organic/inorganic / physical chemistry , pdf / thesis / review
what are the products of Nano chemistry?
Maira Reply
There are lots of products of nano chemistry... Like nano coatings.....carbon fiber.. And lots of others..
Even nanotechnology is pretty much all about chemistry... Its the chemistry on quantum or atomic level
no nanotechnology is also a part of physics and maths it requires angle formulas and some pressure regarding concepts
Preparation and Applications of Nanomaterial for Drug Delivery
Hafiz Reply
Application of nanotechnology in medicine
has a lot of application modern world
what is variations in raman spectra for nanomaterials
Jyoti Reply
ya I also want to know the raman spectra
I only see partial conversation and what's the question here!
Crow Reply
what about nanotechnology for water purification
RAW Reply
please someone correct me if I'm wrong but I think one can use nanoparticles, specially silver nanoparticles for water treatment.
yes that's correct
I think
Nasa has use it in the 60's, copper as water purification in the moon travel.
nanocopper obvius
what is the stm
Brian Reply
is there industrial application of fullrenes. What is the method to prepare fullrene on large scale.?
industrial application...? mmm I think on the medical side as drug carrier, but you should go deeper on your research, I may be wrong
How we are making nano material?
what is a peer
What is meant by 'nano scale'?
What is STMs full form?
scanning tunneling microscope
how nano science is used for hydrophobicity
Do u think that Graphene and Fullrene fiber can be used to make Air Plane body structure the lightest and strongest. Rafiq
what is differents between GO and RGO?
what is simplest way to understand the applications of nano robots used to detect the cancer affected cell of human body.? How this robot is carried to required site of body cell.? what will be the carrier material and how can be detected that correct delivery of drug is done Rafiq
analytical skills graphene is prepared to kill any type viruses .
Any one who tell me about Preparation and application of Nanomaterial for drug Delivery
what is Nano technology ?
Bob Reply
write examples of Nano molecule?
The nanotechnology is as new science, to scale nanometric
nanotechnology is the study, desing, synthesis, manipulation and application of materials and functional systems through control of matter at nanoscale
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Source:  OpenStax, English home language grade 9. OpenStax CNX. Sep 14, 2009 Download for free at http://cnx.org/content/col11060/1.1
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