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1. Structure
Making polite requests or suggestions to the guest
If you'd (just) like ...
If I could just ask you to...
The if-clause can stand on its own:
Ex: If you'd like to fill in this form.
(This is enough as a request)
But it can also be followed by a clause with WILL:
Ex: If you'd like to fill in this form, I'll give you the key.
Responding to requests by guests
Yes, of course.
Yes indeed.
Certainly.
No problem.
Expressions of check-in
- Phrases when the guest checks in
What was the name, please?
Ah, yes...
One moment, please.
Just a moment, please.
Just a moment till I find it.
Here we are.
I've got it here.
That's fine.
I've put you in Room (234).
It's on the (2nd) floor.
The porter will take you up to your room.
I'll get the porter to take your luggage up for you.
- Questions to help to fill in the forms
Can I have your...?
How do you spell that?
And your ...?
Can you tell me your...?
Where are you going after this?
How are you going to pay?
- Some headings on the check-in forms
Surname
Family name
First name (Forenames, prenames)
Occupation
Nationality
Place of birth
Next destination
Method of payment
Occupants (of a room)
PRACTICE
1. Here are some inquiries and answers you could hear at the time of check-in.
Match the parts of the receptionist’s answers.
Match the answers of the receptionist with the inquiries of the guest.
The first one is done for you.
| FIXME: A LIST CAN NOT BE A TABLE ENTRY. Certainly. If you'd like to give me your passport,...Yes. If you'd like to fill in this card,...No problem. If you'd like to hang a "DO NOT DISTURB" card on your door handle,...Yes indeed. If you'd like to go to the coffee shop,...Yes. If you'd like to fill in a request to room service,...Yes, of course. If you'd like to follow the porter,...Certainly. If you'd like to write the time on this slip,...Yes. If you'd like to look at this leaflet,... | FIXME: A LIST CAN NOT BE A TABLE ENTRY. you can get a light meal.he’ll take you up.I can fill in some of the details.she won't knock on your door.it will tell you all about our services.I'll give you the key to the room.they can serve your breakfast in your room at any time.the Duty Receptionist will give you a call. |
2. Read the conversations. The parts are not in the correct order.
__________: That's fine. Here's the key – room 207, on the second floor. If you would
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