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When you become aware of an issue or incident, you must gather as much information as possible in order to understand fully the hazard, the nature of the complaint/issue, and its significance.

There are three steps to the analysis of incidents:

  1. identifying the hazard’s effects: the nature of the possible effects on consumer safety
  2. assessing the risk to the consumer: as accurate an assessment as possible of the exposure to the consumer and the safety risk involved
  3. assessing the actions required: determining the options available to ensure consumer safety and making the decisions about what actions are appropriate and must be taken.

Decisions should be made using knowledge and advice from a number of reliable sources such as the expertise of employees with the company, reference to literature, government officials, research associations, consultants, and/ or customers. The decision-making process, however, should be carried out in a timely manner since delay could lead to increased risk of exposure to customers, which should be avoided at all costs.

If your company supplies large retailers and manufacturers, these companies may have highly qualified staff that can also assist you in making necessary decisions.

Required action

There are four courses of action which can be taken following careful decision-making:

  1. review, revise, and continue to monitor the current situation
  2. quarantine the product within your control but do not inform customers
  3. provide information to customers
  4. initiate a product recall.

You may determine after careful consideration that the information and data reviewed indicates that no significant corrective action is required at that time. But you will need to continue to monitor the situation carefully and frequently.

If a product is unsafe and you have decided that the situation dictates that the product must not be dispatched to any customer, the product shall be immediately quarantined and under no circumstances released from your control.

If you believe there is significant risk to the consumer or reputation of your customer and the product has already been dispatched and is not now directly controlled by your company, you must take urgent steps to inform your customers. Customers will have differing requirements in place and will react differently. You need to provide as much accurate information to them as possible to allow them to act quickly to quarantine the product in their supply chain.

In the event that there is evidence that the product poses a risk to the health of consumers and there is a likelihood that consumers have bought or could consume the product, you must recall the product.

Product Recall
The process by which a product is removed from the market, where the product has reached consumers and they are advised to return or destroy products supplied to them.

Complaint handling

The importance of an effective complaint-handling system cannot be emphasized enough. Complaint feedback provides invaluable information to you as the person responsible for food safety on your performance and the effectiveness of food safety and quality systems.

Questions & Answers

What are other types of cell
ATAMA Reply
plant and animal cell
Jessy
prokaryotic and eukaryotic cell
Joneth
meaning inside and outside cells
Joneth
external feature of earthworm
Ajas Reply
what is the reason behind that before F2 generation is no segregation?
asmamaw Reply
what is mitosis and meiosis
Rabiu Reply
hypothesis theory law
Tamba Reply
what is hypothesis theory law
Tamba
Briefly describe the process of mitosis and meiosis.
Lilian Reply
what is chromosome
Deborah Reply
Chromosome is the thread-like structure containing DNA and found in the nucleus of a cell. DNA contains gene which has genetic information.
Lilian
if a cell is killed by strain why then is it use
uchenna Reply
what is an atom
Finda Reply
an atom is the must smallest element in the world.
Young
please help me friends. I wont a good example of lab report based on carbohydrate,lipid,reducing and non reducing sugar.
Ng
that can't be split by any chemical means
uchenna
No an atom is the smallest particles of an element which can take part in a chemical reaction
Solayemi
An atom is the smallest indivisible particle of an element which can take part in a chemical reaction.
Samuel
sure atoms can't be splited
Solayemi
atom can't be split
john
what is molecule
john
Molecules consists of one or more tiny particles called atom
Rofiah
atoms joined together by covalent bonds
Bad
an atom is a particle that cannot be divided further by a chemical reaction
Bad
how do earthworms excrete
Ndlovu
what is genotype
Precious Reply
What is the difference between longitudinal section and vertical section
dela Reply
what is a cell
Young Reply
A cell is the basic unit of Life
Sondja
And what is life...?
ShAmy
it's being.
ernest
how many layers does the eye have
Gift
Three
Winifred
Cell is the basic unit of life
dela
what is virus
Khalid
building block of life
Stanisla
what is diffusion
Precious
excretory system of earthworm
Okotiti Reply
what is flaccidity
Joshua Reply
a condition of composure in respective to the object
Gula
variety of organisms
Abdulkudusi Reply
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Source:  OpenStax, Food safety knowledge network basic level requirements. OpenStax CNX. Dec 30, 2009 Download for free at http://cnx.org/content/col11142/1.4
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