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When you become aware of an issue or incident, you must gather as much information as possible in order to understand fully the hazard, the nature of the complaint/issue, and its significance.

There are three steps to the analysis of incidents:

  1. identifying the hazard’s effects: the nature of the possible effects on consumer safety
  2. assessing the risk to the consumer: as accurate an assessment as possible of the exposure to the consumer and the safety risk involved
  3. assessing the actions required: determining the options available to ensure consumer safety and making the decisions about what actions are appropriate and must be taken.

Decisions should be made using knowledge and advice from a number of reliable sources such as the expertise of employees with the company, reference to literature, government officials, research associations, consultants, and/ or customers. The decision-making process, however, should be carried out in a timely manner since delay could lead to increased risk of exposure to customers, which should be avoided at all costs.

If your company supplies large retailers and manufacturers, these companies may have highly qualified staff that can also assist you in making necessary decisions.

Required action

There are four courses of action which can be taken following careful decision-making:

  1. review, revise, and continue to monitor the current situation
  2. quarantine the product within your control but do not inform customers
  3. provide information to customers
  4. initiate a product recall.

You may determine after careful consideration that the information and data reviewed indicates that no significant corrective action is required at that time. But you will need to continue to monitor the situation carefully and frequently.

If a product is unsafe and you have decided that the situation dictates that the product must not be dispatched to any customer, the product shall be immediately quarantined and under no circumstances released from your control.

If you believe there is significant risk to the consumer or reputation of your customer and the product has already been dispatched and is not now directly controlled by your company, you must take urgent steps to inform your customers. Customers will have differing requirements in place and will react differently. You need to provide as much accurate information to them as possible to allow them to act quickly to quarantine the product in their supply chain.

In the event that there is evidence that the product poses a risk to the health of consumers and there is a likelihood that consumers have bought or could consume the product, you must recall the product.

Product Recall
The process by which a product is removed from the market, where the product has reached consumers and they are advised to return or destroy products supplied to them.

Complaint handling

The importance of an effective complaint-handling system cannot be emphasized enough. Complaint feedback provides invaluable information to you as the person responsible for food safety on your performance and the effectiveness of food safety and quality systems.

Questions & Answers

where we get a research paper on Nano chemistry....?
Maira Reply
what are the products of Nano chemistry?
Maira Reply
There are lots of products of nano chemistry... Like nano coatings.....carbon fiber.. And lots of others..
learn
Even nanotechnology is pretty much all about chemistry... Its the chemistry on quantum or atomic level
learn
Google
da
no nanotechnology is also a part of physics and maths it requires angle formulas and some pressure regarding concepts
Bhagvanji
hey
Giriraj
Preparation and Applications of Nanomaterial for Drug Delivery
Hafiz Reply
revolt
da
Application of nanotechnology in medicine
what is variations in raman spectra for nanomaterials
Jyoti Reply
I only see partial conversation and what's the question here!
Crow Reply
what about nanotechnology for water purification
RAW Reply
please someone correct me if I'm wrong but I think one can use nanoparticles, specially silver nanoparticles for water treatment.
Damian
yes that's correct
Professor
I think
Professor
Nasa has use it in the 60's, copper as water purification in the moon travel.
Alexandre
nanocopper obvius
Alexandre
what is the stm
Brian Reply
is there industrial application of fullrenes. What is the method to prepare fullrene on large scale.?
Rafiq
industrial application...? mmm I think on the medical side as drug carrier, but you should go deeper on your research, I may be wrong
Damian
How we are making nano material?
LITNING Reply
what is a peer
LITNING Reply
What is meant by 'nano scale'?
LITNING Reply
What is STMs full form?
LITNING
scanning tunneling microscope
Sahil
how nano science is used for hydrophobicity
Santosh
Do u think that Graphene and Fullrene fiber can be used to make Air Plane body structure the lightest and strongest. Rafiq
Rafiq
what is differents between GO and RGO?
Mahi
what is simplest way to understand the applications of nano robots used to detect the cancer affected cell of human body.? How this robot is carried to required site of body cell.? what will be the carrier material and how can be detected that correct delivery of drug is done Rafiq
Rafiq
if virus is killing to make ARTIFICIAL DNA OF GRAPHENE FOR KILLED THE VIRUS .THIS IS OUR ASSUMPTION
Anam
analytical skills graphene is prepared to kill any type viruses .
Anam
Any one who tell me about Preparation and application of Nanomaterial for drug Delivery
Hafiz
what is Nano technology ?
Bob Reply
write examples of Nano molecule?
Bob
The nanotechnology is as new science, to scale nanometric
brayan
nanotechnology is the study, desing, synthesis, manipulation and application of materials and functional systems through control of matter at nanoscale
Damian
Is there any normative that regulates the use of silver nanoparticles?
Damian Reply
what king of growth are you checking .?
Renato
What fields keep nano created devices from performing or assimulating ? Magnetic fields ? Are do they assimilate ?
Stoney Reply
why we need to study biomolecules, molecular biology in nanotechnology?
Adin Reply
?
Kyle
yes I'm doing my masters in nanotechnology, we are being studying all these domains as well..
Adin
why?
Adin
what school?
Kyle
biomolecules are e building blocks of every organics and inorganic materials.
Joe
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Source:  OpenStax, Food safety knowledge network basic level requirements. OpenStax CNX. Dec 30, 2009 Download for free at http://cnx.org/content/col11142/1.4
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