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Its beholding on me to state that the views expressed in this piece are my own and do not necessarily represent those of my organisation.

Comments

7 Responses to “Running a Service Not a System”

1. ken udas - july 26th, 2007 at 4:10 pm

Dick, First, thank you for this post. I am interested is teasing out connections between your use of OSS, technology strategy, and impact on how the Ufi / learndirect supports learners. Referring back to one of your summary points:

Getting a technology strategy that supports the business and recognizes that once started it’s often expensive to change.

I am wondering if your use of open source software has influenced your technology strategy formally, and if there is any explicit connection in the formal technology strategy and the organization’s strategy involving education services.

Cheers

Ken

2. dick moore - july 29th, 2007 at 5:51 am

Thanks Ken

The except below is taken directly from our Technology Strategy summary

“Service Delivery Platform: Use of open source components such as Apache Web Server and Squid Proxy Server have been core to our service from the beginning. Within the last two years, we have migrated from using Sun Solaris to Redhat Enterprise Linux as our delivery platform. This has provided us with a 95% reduction in cost and has proven to be highly reliable.”

We have similar statements for our Development and Database platforms that all state explicitly the use of Open Source technologies.

In the Uk our Office of Government commerce has over the last few years, suggested that ‘OPEN SOURCE should be actively considered alongside proprietary alternatives’ (External Link)

It’s my contention in the piece above that this it’s not possible to mandate open source if you out-source your IT provision.

At Ufi, as a result of in-sourcing, we have been able to embed opensource within our technology strategy for non-utility applications and as a result have seen significant cost reductions and improvements in service reliability.

Cheers, Dick

3. ken udas - july 29th, 2007 at 12:53 pm

Dick, Hello. I have a few questions and I am not sure where to go first. I guess that I would first like to tease out a little more of your thinking around the connection between supporting individual users that expect a unique experience and using open source software. You started your post by illustrating the importance of system reliability and how you and your team ensure this by recasting the notion of running a “system” into running a “service,” which is supported by excellent monitoring. The need in your context is derived by the challenges of supporting an environment that a) requires customized experiences (there is no place else to go for your learner is the learndirect platform is down, unlike somebody seeking sports scores or news), b) requires high reliability, and c) supports high volume.

You then point to the advantages of in-sourcing these parts of your infrastructure using open source software. Here is my first assertion. It seems that the “customization” criteria in the above mix is most critical, after all, high volume and high reliability are pretty typical reasons to out source. Is that correct? Through your experience, what advantages does OSS potentially provide that proprietary options do not? And, when you are evaluating OSS options, what are some of the evaluation criteria that you prioritize?

Questions & Answers

where we get a research paper on Nano chemistry....?
Maira Reply
nanopartical of organic/inorganic / physical chemistry , pdf / thesis / review
Ali
what are the products of Nano chemistry?
Maira Reply
There are lots of products of nano chemistry... Like nano coatings.....carbon fiber.. And lots of others..
learn
Even nanotechnology is pretty much all about chemistry... Its the chemistry on quantum or atomic level
learn
Google
da
no nanotechnology is also a part of physics and maths it requires angle formulas and some pressure regarding concepts
Bhagvanji
hey
Giriraj
Preparation and Applications of Nanomaterial for Drug Delivery
Hafiz Reply
revolt
da
Application of nanotechnology in medicine
what is variations in raman spectra for nanomaterials
Jyoti Reply
I only see partial conversation and what's the question here!
Crow Reply
what about nanotechnology for water purification
RAW Reply
please someone correct me if I'm wrong but I think one can use nanoparticles, specially silver nanoparticles for water treatment.
Damian
yes that's correct
Professor
I think
Professor
Nasa has use it in the 60's, copper as water purification in the moon travel.
Alexandre
nanocopper obvius
Alexandre
what is the stm
Brian Reply
is there industrial application of fullrenes. What is the method to prepare fullrene on large scale.?
Rafiq
industrial application...? mmm I think on the medical side as drug carrier, but you should go deeper on your research, I may be wrong
Damian
How we are making nano material?
LITNING Reply
what is a peer
LITNING Reply
What is meant by 'nano scale'?
LITNING Reply
What is STMs full form?
LITNING
scanning tunneling microscope
Sahil
how nano science is used for hydrophobicity
Santosh
Do u think that Graphene and Fullrene fiber can be used to make Air Plane body structure the lightest and strongest. Rafiq
Rafiq
what is differents between GO and RGO?
Mahi
what is simplest way to understand the applications of nano robots used to detect the cancer affected cell of human body.? How this robot is carried to required site of body cell.? what will be the carrier material and how can be detected that correct delivery of drug is done Rafiq
Rafiq
if virus is killing to make ARTIFICIAL DNA OF GRAPHENE FOR KILLED THE VIRUS .THIS IS OUR ASSUMPTION
Anam
analytical skills graphene is prepared to kill any type viruses .
Anam
Any one who tell me about Preparation and application of Nanomaterial for drug Delivery
Hafiz
what is Nano technology ?
Bob Reply
write examples of Nano molecule?
Bob
The nanotechnology is as new science, to scale nanometric
brayan
nanotechnology is the study, desing, synthesis, manipulation and application of materials and functional systems through control of matter at nanoscale
Damian
Is there any normative that regulates the use of silver nanoparticles?
Damian Reply
what king of growth are you checking .?
Renato
What fields keep nano created devices from performing or assimulating ? Magnetic fields ? Are do they assimilate ?
Stoney Reply
why we need to study biomolecules, molecular biology in nanotechnology?
Adin Reply
?
Kyle
yes I'm doing my masters in nanotechnology, we are being studying all these domains as well..
Adin
why?
Adin
what school?
Kyle
biomolecules are e building blocks of every organics and inorganic materials.
Joe
how did you get the value of 2000N.What calculations are needed to arrive at it
Smarajit Reply
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Source:  OpenStax, The impact of open source software on education. OpenStax CNX. Mar 30, 2009 Download for free at http://cnx.org/content/col10431/1.7
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