<< Chapter < Page Chapter >> Page >

Its beholding on me to state that the views expressed in this piece are my own and do not necessarily represent those of my organisation.

Comments

7 Responses to “Running a Service Not a System”

1. ken udas - july 26th, 2007 at 4:10 pm

Dick, First, thank you for this post. I am interested is teasing out connections between your use of OSS, technology strategy, and impact on how the Ufi / learndirect supports learners. Referring back to one of your summary points:

Getting a technology strategy that supports the business and recognizes that once started it’s often expensive to change.

I am wondering if your use of open source software has influenced your technology strategy formally, and if there is any explicit connection in the formal technology strategy and the organization’s strategy involving education services.

Cheers

Ken

2. dick moore - july 29th, 2007 at 5:51 am

Thanks Ken

The except below is taken directly from our Technology Strategy summary

“Service Delivery Platform: Use of open source components such as Apache Web Server and Squid Proxy Server have been core to our service from the beginning. Within the last two years, we have migrated from using Sun Solaris to Redhat Enterprise Linux as our delivery platform. This has provided us with a 95% reduction in cost and has proven to be highly reliable.”

We have similar statements for our Development and Database platforms that all state explicitly the use of Open Source technologies.

In the Uk our Office of Government commerce has over the last few years, suggested that ‘OPEN SOURCE should be actively considered alongside proprietary alternatives’ (External Link)

It’s my contention in the piece above that this it’s not possible to mandate open source if you out-source your IT provision.

At Ufi, as a result of in-sourcing, we have been able to embed opensource within our technology strategy for non-utility applications and as a result have seen significant cost reductions and improvements in service reliability.

Cheers, Dick

3. ken udas - july 29th, 2007 at 12:53 pm

Dick, Hello. I have a few questions and I am not sure where to go first. I guess that I would first like to tease out a little more of your thinking around the connection between supporting individual users that expect a unique experience and using open source software. You started your post by illustrating the importance of system reliability and how you and your team ensure this by recasting the notion of running a “system” into running a “service,” which is supported by excellent monitoring. The need in your context is derived by the challenges of supporting an environment that a) requires customized experiences (there is no place else to go for your learner is the learndirect platform is down, unlike somebody seeking sports scores or news), b) requires high reliability, and c) supports high volume.

You then point to the advantages of in-sourcing these parts of your infrastructure using open source software. Here is my first assertion. It seems that the “customization” criteria in the above mix is most critical, after all, high volume and high reliability are pretty typical reasons to out source. Is that correct? Through your experience, what advantages does OSS potentially provide that proprietary options do not? And, when you are evaluating OSS options, what are some of the evaluation criteria that you prioritize?

Questions & Answers

Is there any normative that regulates the use of silver nanoparticles?
Damian Reply
what king of growth are you checking .?
Renato
What fields keep nano created devices from performing or assimulating ? Magnetic fields ? Are do they assimilate ?
Stoney Reply
why we need to study biomolecules, molecular biology in nanotechnology?
Adin Reply
?
Kyle
yes I'm doing my masters in nanotechnology, we are being studying all these domains as well..
Adin
why?
Adin
what school?
Kyle
biomolecules are e building blocks of every organics and inorganic materials.
Joe
anyone know any internet site where one can find nanotechnology papers?
Damian Reply
research.net
kanaga
sciencedirect big data base
Ernesto
Introduction about quantum dots in nanotechnology
Praveena Reply
what does nano mean?
Anassong Reply
nano basically means 10^(-9). nanometer is a unit to measure length.
Bharti
do you think it's worthwhile in the long term to study the effects and possibilities of nanotechnology on viral treatment?
Damian Reply
absolutely yes
Daniel
how to know photocatalytic properties of tio2 nanoparticles...what to do now
Akash Reply
it is a goid question and i want to know the answer as well
Maciej
characteristics of micro business
Abigail
for teaching engĺish at school how nano technology help us
Anassong
Do somebody tell me a best nano engineering book for beginners?
s. Reply
there is no specific books for beginners but there is book called principle of nanotechnology
NANO
what is fullerene does it is used to make bukky balls
Devang Reply
are you nano engineer ?
s.
fullerene is a bucky ball aka Carbon 60 molecule. It was name by the architect Fuller. He design the geodesic dome. it resembles a soccer ball.
Tarell
what is the actual application of fullerenes nowadays?
Damian
That is a great question Damian. best way to answer that question is to Google it. there are hundreds of applications for buck minister fullerenes, from medical to aerospace. you can also find plenty of research papers that will give you great detail on the potential applications of fullerenes.
Tarell
what is the Synthesis, properties,and applications of carbon nano chemistry
Abhijith Reply
Mostly, they use nano carbon for electronics and for materials to be strengthened.
Virgil
is Bucky paper clear?
CYNTHIA
carbon nanotubes has various application in fuel cells membrane, current research on cancer drug,and in electronics MEMS and NEMS etc
NANO
so some one know about replacing silicon atom with phosphorous in semiconductors device?
s. Reply
Yeah, it is a pain to say the least. You basically have to heat the substarte up to around 1000 degrees celcius then pass phosphene gas over top of it, which is explosive and toxic by the way, under very low pressure.
Harper
Do you know which machine is used to that process?
s.
how to fabricate graphene ink ?
SUYASH Reply
for screen printed electrodes ?
SUYASH
What is lattice structure?
s. Reply
of graphene you mean?
Ebrahim
or in general
Ebrahim
in general
s.
Graphene has a hexagonal structure
tahir
On having this app for quite a bit time, Haven't realised there's a chat room in it.
Cied
what is biological synthesis of nanoparticles
Sanket Reply
Got questions? Join the online conversation and get instant answers!
Jobilize.com Reply

Get the best Algebra and trigonometry course in your pocket!





Source:  OpenStax, The impact of open source software on education. OpenStax CNX. Mar 30, 2009 Download for free at http://cnx.org/content/col10431/1.7
Google Play and the Google Play logo are trademarks of Google Inc.

Notification Switch

Would you like to follow the 'The impact of open source software on education' conversation and receive update notifications?

Ask