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Company:
Exela Enterprise Solutions
Posted: May 8, 2025
About Exela Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions that enhance quality, productivity, and end-user experience.
Serving over 4,000 customers across 50 countries, including over 60% of the Fortune 100, Exela offers solutions spanning information management, workflow automation, and integrated communications, tailored for various industries such as banking, healthcare, insurance, and public sectors.
With a workforce of over 17,500 employees operating in 23 countries, Exela deploys integrated technology and operations as an end-to-end digital journey partner.
Health & Wellness We provide comprehensive health and wellness plans including medical, dental, and vision coverage for employees and their families; paid time off; commuter benefits; and supplemental income protection like short-term insurance.
Additionally, we offer a 401(k) retirement savings plan with access to financial wellness resources and retirement planning services.
Military Hiring Exela values diversity and welcomes applicants from all backgrounds, including transitioning military members, veterans, reservists, National Guard members, military spouses, and their families, regardless of military rank or specialty.
Position:
Client Services Associate (CSA) - Technical Support As a CSA in the Customer Service category, you will act as a key liaison between our company and clients, providing exceptional support by addressing inquiries, troubleshooting issues, and ensuring timely resolution.
Your role is vital in maintaining client satisfaction and fostering positive relationships through high-quality service.
Role Overview:
As a Customer Service Representative, your main duties include data entry to update records and ensure accuracy, batching documents, keying data from source documents, and verifying entries efficiently.
Essential Responsibilities:
Batch and organize documents for data entry.
Enter data accurately and efficiently into automated systems.
Prioritize tasks based on schedules and client expectations.
Verify data for accuracy, identify errors, and make corrections.
Troubleshoot data issues and escalate when necessary.
Operate peripheral equipment as needed.
Contribute to process improvement by developing formats and procedures.
Maintain safety standards and report hazards.
Follow security and privacy policies to protect information.
Perform additional tasks as assigned, demonstrating flexibility.
Work in various environments, including office and production areas, with exposure to environmental factors.
Engage in repetitive motions and lift up to 25 lbs.
frequently.
Qualifications:
High school diploma or equivalent.
At least 2 years of experience in customer service or technical support, preferably in tech-related fields.
Experience with maintaining and troubleshooting printers, copiers, and fax equipment preferred.
Strong technical skills and proficiency with computer systems.
Excellent communication skills, both verbal and written.
Ability to prioritize, manage multiple tasks, and work under pressure.
Customer-focused with a passion for service.
Flexible availability, including evenings and weekends.
Ability to work individually and in teams, perform multiple tasks, and meet attendance policies.
Physical ability to stand, walk, lift up to 50 lbs., and perform repetitive motions.
Compensation starts at $17/hr, with potential bonuses and a comprehensive benefits package, including medical, financial, and other benefits, depending on the position.
•
Serving over 4,000 customers across 50 countries, including over 60% of the Fortune 100, Exela offers solutions spanning information management, workflow automation, and integrated communications, tailored for various industries such as banking, healthcare, insurance, and public sectors.
With a workforce of over 17,500 employees operating in 23 countries, Exela deploys integrated technology and operations as an end-to-end digital journey partner.
Health & Wellness We provide comprehensive health and wellness plans including medical, dental, and vision coverage for employees and their families; paid time off; commuter benefits; and supplemental income protection like short-term insurance.
Additionally, we offer a 401(k) retirement savings plan with access to financial wellness resources and retirement planning services.
Military Hiring Exela values diversity and welcomes applicants from all backgrounds, including transitioning military members, veterans, reservists, National Guard members, military spouses, and their families, regardless of military rank or specialty.
Position:
Client Services Associate (CSA) - Technical Support As a CSA in the Customer Service category, you will act as a key liaison between our company and clients, providing exceptional support by addressing inquiries, troubleshooting issues, and ensuring timely resolution.
Your role is vital in maintaining client satisfaction and fostering positive relationships through high-quality service.
Role Overview:
As a Customer Service Representative, your main duties include data entry to update records and ensure accuracy, batching documents, keying data from source documents, and verifying entries efficiently.
Essential Responsibilities:
Batch and organize documents for data entry.
Enter data accurately and efficiently into automated systems.
Prioritize tasks based on schedules and client expectations.
Verify data for accuracy, identify errors, and make corrections.
Troubleshoot data issues and escalate when necessary.
Operate peripheral equipment as needed.
Contribute to process improvement by developing formats and procedures.
Maintain safety standards and report hazards.
Follow security and privacy policies to protect information.
Perform additional tasks as assigned, demonstrating flexibility.
Work in various environments, including office and production areas, with exposure to environmental factors.
Engage in repetitive motions and lift up to 25 lbs.
frequently.
Qualifications:
High school diploma or equivalent.
At least 2 years of experience in customer service or technical support, preferably in tech-related fields.
Experience with maintaining and troubleshooting printers, copiers, and fax equipment preferred.
Strong technical skills and proficiency with computer systems.
Excellent communication skills, both verbal and written.
Ability to prioritize, manage multiple tasks, and work under pressure.
Customer-focused with a passion for service.
Flexible availability, including evenings and weekends.
Ability to work individually and in teams, perform multiple tasks, and meet attendance policies.
Physical ability to stand, walk, lift up to 50 lbs., and perform repetitive motions.
Compensation starts at $17/hr, with potential bonuses and a comprehensive benefits package, including medical, financial, and other benefits, depending on the position.
•
Read the full job description and apply online on the recuiter's web-site
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