Field Service Technician-Network

Overview:
At TDS Telecom, connecting people is at the heart of everything we do.
We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities.
We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections.
Ready to make an impact?

As a Field Service Technician-Network you will install, troubleshoot, repair, and maintain telecommunications products and equipment that TDS sells and leases (Key Systems, PBX, Centrex Systems, and/or other business systems).
In this position you will perform work associated with splicing and maintaining outside plant facilities and equipment.
You will install, splice, repair, and maintain aerial, buried, and/or underground fiber optic and copper cable.
As a FST-Network you will have knowledge of commonly used concepts, practices, and procedures within the field of telecommunications.
As the FST-Network you will have direct, face-to-face contact with our customers and are expected to be proactive with the sales of TDS services and products.
Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks.


In this position you will exceed customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions.
You will also understand how to use and demonstrate TDS products and seeks sales opportunities while educating the customer.
Products & services include (but are not limited to):
Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE.
As a FST-Network you may be responsible for performing varied or additional duties to meet demands of TDS which may include duties of other Field Services Technician positions.


Due to in-field support and on-call requirements, the individual selected for this position will be required to reside within a 60-minute driving distance from the Appleton, Wisconsin warehouse located at:
2900 N Zuehlke Dr Ste B, Appleton, WI 54911.


This position can be hired at either a Field Service Technician (requisition ID #() or a Field Service Technician-Network (requisition ID #() level depending on the skills and qualifications of the candidate.
Different job postings exist for each of these positions.
Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are both interested and qualified for.


Responsibilities:
Assists with and performs on-site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.
Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable.
Locates cable and fiber in response to customer requests and/or construction needs.
Pole climbing and operating construction equipment is required.
Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged.
Keeps orderly log of all locate requests in our exchange area.
Performs cable fault acceptance tests on newly constructed facilities.


Assists with and provides troubleshooting support techniques and corrections.
Responds to 'trouble' dispatches.


Assists with and provides support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.
).


Provides excellent customer service.
Proactively educates and sells TDS products and services to customers.


Gain working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment.


Qualifications:
Required Qualifications

1+ year basic technical telecommunications experience -OR- current/prior military service with honorable discharge.


6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.


Must have and maintain a valid driver's license.


Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.


Other Qualifications

Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.


Requires being available for on-call/standby responsibilities and may require occasional travel.
Must be willing to work overtime as needed.


Upon hire, must successfully pass all components of the Safety Course curriculum.


Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.


Strong technical understanding of fiber and copper plant installation and troubleshooting.


Understanding of telecommunication products and services:
Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.


Practical knowledge/experience with computer applications including (but not limited to):
Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs.


Ability to work and make decisions independently with little or no supervision.


Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.


Proven organizational skills and ability to multi-task.


Ability to operate vehicles with manual transmissions.


Do you meet all of the Required Qualifications, but aren't sure if your experience meets the Other Qualifications? We encourage you to apply! Research shows that some candidates may not apply for jobs unless they feel they meet 100% of the qualifications, when, in fact, they have the skills and experience to be successful in the role! Experience and skills come in many different forms and may not always look identical to what we have on paper, but still lead to success in the role.
If you meet the Required Qualifications and believe you have what it takes to be successful in the position, apply today!

Physical Demands and Work Environment

While performing the duties of this job, the associate is regularly required to sit, stand, write, and operate a computer keyboard, standard office equipment and telephone.
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