*Customer Accounts Manager*
*Hiring Range Minimum to Maximum: 13.25 - 14.25.*_This position is also eligible for incentive pay based on performance._*
Aarons Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
*Skills for Success*
Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aarons team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
*The Work*
+ Attainment and upkeep of customers accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
+ Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
+ Second up to the General Manager
+ Build authentic customer relationships to support customers in their ownership goals and drive sales
+ Manage the collections process by counseling customers to gain timely lease/merchandise renewals
+ Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
+ Contact customers who have not renewed merchandise agreements
+ Maintain customers contact over the phone and through home visits
+ Update customers information and maintain accuracy
+ Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
+ Clean and certify merchandise in the cleaning station for all merchandise personally returned
+ Complete and maintain weekly vehicle maintenance sheet and route sheets daily
+ Load, secure and protect product in company vehicle
+ Safely operate company vehicle
+ Assist the Sales Team as needed
+ Any other reasonable duties requested by management
*Requirements*
+ United States at least 21 years old with a valid state Drivers License and compliance with the Companys Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
+ Must meet DOT requirements to obtain certification in required states (United States)
+ Ability to work schedule of hours varying from 8 am to 9 pm
+ Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
+ Two years of college or two years of previous management experience preferred
+ High School diploma or equivalent preferred
+ Excellent interpersonal and communication skills
+ High energy with the ability to effectively perform all functions of the store and multitasking effectively
+ Proper telephone etiquette
+ Uphold the Aarons Brand and protect company assets
+ Maintain a professional appearance
+ Proficient computer skills