Associate Director of Operations Claims PR

Associate Director of Operations (Claims) - San Juan, PR Join to apply for the Associate Director of Operations (Claims) - San Juan, PR role at Optum
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The Associate Director of Operations will be to support Puerto Rico operations thru automation, productivity and quality improvements.
Positions in this function include those responsible for management and administration of multiple functions, or management of general business operations.
May manage the P&L of a business or part of a business unit.
Manage daily operations of multiple levels of staff and multiple functions/departments across one or more business units.
May include day to day site operations, management leadership internal and external to organization, accountable for financial and non-financial results (budgets and actuals).
Project management and implementation, staff management.

Primary Responsibilities

Sets priorities on business expectation on Performance goals, Quality, Adherence, Turnaround Time, Error corrections
Lead by example in all aspects of the business
Lead internal management reviews, business reviews and quality reviews discussions with customers
Participate in management appraisal cycle discussions
Drive innovation and process improvements
Analyze team performance and formulate action plans to address opportunities
May be assigned to work on special projects and business initiatives
Utilize standard project plan templates to create and/or tailor project plans to specific customers' needs
Assist internal and/or external business partners with completion of tasks and resolution of issues and problems with program implementation
Establish and/or implement internal and/or external service level agreements in order to ensure ability to monitor and measure program performance (e.g., turnaround time; quality; effectiveness)
Identify and/or secure resources (e.g., funding; staffing; system security; real estate and/or telecommuting requirements; hardware/software) required to implement programs
Review, create, and/or maintain workflows to ensure they are up-to-date and operationally efficient
Provide guidance, expertise, and/or assistance to internal and/or external partners (e.g., claims; call center; benefits; clinical) to ensure programs and strategies are implemented and maintained effectively
Communicate with and help internal and/or external partners interpret contractual requirements in order to ensure effective problem solution and strategy implementation
Ensure performance is tracked accurately utilizing internal tools and processes (e.g., dashboards; scorecards; reports)
Request and/or receive relevant performance data from internal partners and review for accuracy
Manipulate provided data into applicable tools and reports in order to facilitate performance review and analysis
Review consolidated operational performance reports in order to determine overall effectiveness, make necessary changes, and identify opportunities for new programs or program consolidation or expansion
Incorporate operations program performance information into strategic and business planning
Utilize stakeholder input to help shape and implement continuous improvement in operational quality and financial performance (e.g., encourage participation in Six Sigma projects)
Ensure internal partners and/or external vendors adhere to business and contractual agreements
Conduct end-to-end testing of applicable processes, tools, procedures, and systems platforms to validate adherence to RFP/contract requirements
Utilize relevant systems and tools to identify and/or test opportunities for efficiency improvements (e.g., parallel variable testing)
Work with relevant internal partners (e.g., Finance; Underwriting) to identify resource requirements and/or create budgets and forecasts
Review and assign projects/initiatives based on resource capacity, capability, and expertise
Other duties may apply
ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION
• You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

Bachelor's Degree or higher degree completed
10+ years of experience working with leaders in matrix organizations
5+ years of experience in BPO or healthcare industry
5+ years of experience utilizing operational metrics, data/analytics, goals/objectives, and dashboards to run, interpret, and drive business performance
5+ years of leadership experience
Experience with the Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook)
Proficiency in using advanced functions in Microsoft Excel such as filters, pivot tables, formulas
Professional proficiency in English
Willingness to work flexible schedules as necessary

Preferred Qualifications

Master's Degree
Excellent verbal and written communication skills
Ability to work independently and make sound decisions in a fast paced environment
Ability to multi-task

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.
We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Seniority level Seniority level Director
Employment type Employment type Full-time
Job function Job function Management and Manufacturing
Industries Hospitals and Health Care
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