Overnight Front Office Supervisor

Compensation Type:

Hourly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City's Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city's fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America.

Overview:

The Night Audit Supervisor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Audit Supervisor will provide the management team with accurate and reliable information needed to make effective operational decisions

Responsibilities:

Maintain a warm and friendly demeanor at all times.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to cross-train in other hotel related areas.

Must be able to maintain confidentiality of information.

Must be able to show initiative, including anticipating guest or operational needs.

Perform other duties as requested by management

Must be able to work with and understand financial information and data, and basic arithmetic functions.

Must be able to prioritize job functions in order to meet deadlines.

Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).

Audit and reconcile financial and statistical reports.

Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.

Audit and reconcile all Front Desk and Food & Beverage Cashier's work.

Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.

Prioritize job functions in order to meet deadlines.

Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.

Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.

Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.

Ensure overall guest satisfaction.

Investigate and handle complaints, disturbances, emergencies, etc. during shift.

Monitor and prepare Night Audit reports in accordance with Highgate Hotel's requirements.

Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc.

Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.

Handle special guest requests.

Have knowledge of and assist in all emergency procedures as required.

Qualifications:

High School diploma or equivalent required.

At least 2 to 3 years of progressive experience in a hotel or a related field required.

College course work in related field helpful.

Previous supervisory responsibility preferred.

Flexible and long hours sometimes required.

Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Late/Overnight shift.