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Licensed Medical Information Specialist II

Company: Inizio Engage
Location: US - Oregon - United States -
Category:
Posted: May 22, 2025

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

 

A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information.

 

This is your opportunity to join Inizio Engage and represent a top biotechnology company! 

 

What's in it for you? 

 

  • Competitive compensation 

  • Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions 

  • Generous performance-driven Incentive Compensation package 

  • Competitive environment with company wide recognition, contests, and coveted awards 

  • Exceptional company culture 

  • Recognized as a Top Workplace USA 2021 

  • Awarded a 'Great Place to Work' award in 2022 and 2023 

  • Fortune Best Workplaces in Biopharma 2022 

 

What will you be doing? 

 

 

  • Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Ashfield, Client and Federal guidelines and regulations

  • Conduct study compliance calls to volunteers enrolled in clinical/medical research trials

  • Enroll participants in educational seminars

  • Provide patient support to patients enrolled in Patient Support Programs

  • Collect demographic data and disposition for product, sample and literature fulfillment

  • Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines

  • Accurately collect information required by individual programs and correctly capture in specific program databases

  • Exhibit effective communication and tele-management skills

  • Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed

  • Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed

  • Adhere to all company policies and Standard Operating Procedures

  • Possess effective organizational skills, including working on multiple projects simultaneously

  • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)

  • Update and submit resume upon requests for audits

 

 

What do you need for this position? 

 

 

  • Current US healthcare professional license: RN

  • Excellent verbal, written and listening communication skills

  • Competency with a computer keyboard and mouse

  • Ability to join frequent meetings and calls without disruption or disconnecting

  • Competency with Call Center Telephone Technology

  • Pleasant telephone manner

  • Ability to work both independently and within a group setting

  • Results oriented, excellent organizational skills and ability to work cross-functionally

 

 

About Inizio Engage 

 
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global wo.

Read the full job description and apply online on the recuiter's web-site

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