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Company:
New Millenium Consulting
Posted: April 28, 2025
One of our clients in Boston, MA, is urgently looking for Help Desk Support Technician.
Hourly Rates: $28 - $30 per hour (W2)
Duration: Long-term
Must Have:
Should have at least 5 years of experience with the following:
- Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
- Hands-on experience with imaging and configuring laptops and desktops
- Expertise in providing support to O365 including Active Directory
- Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
- Support for the Mobility devices. Experience with JAMF and iPhone support would be a plus
- Experience with Ticketing system - ideally with ServiceNow
Responsibilities:
- Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform managed print service invoicing/meter read/polling report verification
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis
Read the full job description and apply online on the recuiter's web-site
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