Network Engineer, Boca Raton, FL
We are looking for a Network Engineer.The Network Engineer should have a mix of technical and customer service skills and have at least 5 years of experience.We are looking for a Network Engineer to provide support for customers.Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people.Candidates with Cisco certifications are certainly desired or candidates who have more than 8 years of solid network experience are also highly desired.Travel to client sites in south Florida is required.
Network Engineer Responsibilities:
• Investigate user problems; determine possible solutions; test and implement solutions as appropriate.
• Handle incoming issues via tickets or phone and escalate as necessary.
• Follow up with customers and see all tickets through to timely resolution.
• Ensure proper recording and closure of all tickets.
• Create accounts and configure hardware as needed.
• Maintain confidentiality regarding the information being processed, stored, or accessed by the end-users on the network.
• Do installs, configuration and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment.
• Assist with network security, including maintaining firewalls, basic configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
Network Engineer Qualifications:
• At least 5 years of experience required.
• Proficiency in English, written and verbal.
• Great troubleshooting and multi-tasking skills.
• Ability to do basic install, configurations and maintain personal computers, networks and related hardware and software.
• Ability to communicate basic technical information to nontechnical personnel.
• Knowledge of computer and/or network security systems, applications, procedures and techniques.
• Ability to identify and resolve computer system malfunctions and operations problems.
• Great Customer service orientation.
• Skill in establishing priorities.
• Great verbal and written communication skills.
• Valid Driver's License required, ability and willingness to drive to different locations is required.
• Candidates must pass a background check.
Network Engineer Technical Qualifications:
• Knowledge of all Cisco Systems is highly desired.
• Windows XP and up, Mac OS X, Microsoft Office & Outlook, Adobe.
• Active Directory maintenance, and Exchange File Server.
• Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).
• Client PC connectivity - Ethernet, TCP/IP and VPN, Basic network (Wi-Fi/wired network) troubleshooting.
• Knowledge of:Modern Windows, Apple, Mac and mobile device operating systems, hardware, and peripherals.
• Knowledge of:Principles, procedures, and practices of computer and related equipment operations including systems setup and configuration, networking of computers and basic data protection.
• Knowledge of:Methods and techniques used in troubleshooting computer and network problems.
• Principles and techniques of operating system and software maintenance, licensing, and backup.
• Software tools used to remotely support personal computers.
• Research techniques to support staying current and solving technical problems.
• Ability to learn and support new systems and applications.
• Knowledge of Cisco Voice a plus, but not required.
• Knowledge of Cisco wireless including wireless controllers a plus, but not required.
• Knowledge of VMware infrastructure, virtualization, cloud infrastructure a plus, but not required.
• CCNA level certification highly desired.
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